REI Nation is the most horrible company - Experience
New to Real Estate · Iselin, NJ · Member since 2022 · 70 posts · 22 votes
REI Nation is the most horrible company - Experience
Most Popular Reply
Jay HinrichsBusiness Member
Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votesQuote from @Hemal Adani:
Quote from @Chris Clothier:
Hemal - I'll give you credit for one thing. You forced me to break my rule about BP posts. I hate duplicate comments. If you can't be original, don't post. But, since you went on your cut-and-paste journey last night, I am forced to post my response on each thread.
--------
I afforded you the same courtesy that I afford every owner who posts an issue or a complaint, and I waited to respond until you had an opportunity to speak with me. Given the way you’ve conducted yourself over the last few days, it wasn't easy to wait. However, I chose to act with integrity and wanted to allow you to speak with me and share whatever your grievance may be. You have not taken that opportunity, so as I said in my voicemail to you, I am responding here.
You purchased this property in April 2023. It was newly built and one of roughly two dozen in this area that we sold to investors and continue to manage. The property was appraised for its full sales price and was rented on the day you closed the sale. You have experienced zero days of vacancy, the resident pays every month, and also signed a two-year extension of their lease with an increase in years two and three between 3.5% and 5%. You currently have a rental rate of 79% rent-to-price ratio. You have had exactly $212 in minor maintenance expenses since the day you purchased the property, excluding this occurrence. I’m not sure what else an investor can want from their first 27 months of owning a property…
Our customer service team has called you multiple times to check in, and although you occasionally spoke, you rarely take or return their calls.
Now, your complaint concerns the fact that we did not call you before performing work exceeding $400. Why did we not call first? Because it was over a weekend involving a quality-of-life issue for a nearly perfect resident. We moved quickly to protect the resident’s well-being, your asset, and your income. You took two days to respond once we notified you of the work completed. Imagine if it had taken you two days to respond to a request, and then you wanted to perform the work yourself? This is the very essence of why investors buy a truly Turnkey property and experience. A professional, turnkey company is responsible for the well-being and performance of investors' assets. This is what we've been doing for the past 22 years, and we excel at it.
The weekend before July 4, the resident called with an AC issue. Air conditioning in June and July in Birmingham is a significant issue, and heating and cooling concerns are always a quality of life concern for our company, especially during the hottest and coldest times of the year. We sent a technician to the house twice over a two-day period. He quoted a price for repairs, and we checked with a second AC company on the same repair list, which allowed us to negotiate the price down by roughly 20%. Although extensive work was done and explained in detail to you, most of it was covered under warranty, resulting in a final bill of $1,440.
Your resident was thrilled with the quick response and grateful that they were not left without AC on a hot summer weekend. The property management agreement allows us, as the property manager, to make repairs exceeding $400 in instances where your property would suffer greater damage if the repair were not made, or the resident would be in a poor quality of life scenario. This is the precise job that you and all of our 3500+ owners have hired us to do. Our reputation is critical, and how we treat residents on behalf of our owners is the primary reason for our ability to secure long-term occupancies and minimize vacancy.
It is clear to me from the messages you’ve sent and the way you spoke to our team on the phone that you are not a good fit with our company. You do not view the value of the services we provide and the respect we afford all parties in the same way. This could have been solved so easily. You could have easily asked to use the credit to cover the costs. However, you were offended that we would even consider doing the work in the first place. As another example of just how far off we are in philosophy, you offered a solution to us – “Break the lease and increase the rent by $100 from next month because the tenant wants to use the AC”. That is asinine! Subsequently, we have sent you a termination notice for management purposes.
In many cases, I provide other companies as references in the area for you to contact; however, I’m afraid that in this case, I don’t know anyone whom I would refer. I'm sure you will find someone, and hopefully for your sake, they are not on BP. Regarding the credit referenced, it was a credit for management services provided by Premier Property Management. It does not follow you to whomever you want to manage the property. Unfortunately, you chose this reaction and this path—best of luck in your future endeavors.
FYI – you also posted this same review with 1 star on Google. Here is how three recent residents in a similar situation to your resident reviewed our service. If you want to manage this property yourself, take these into consideration.
5 Star - “@Candice Burgner sent someone out to check our AC within a couple of hours. They fixed it in 30 minutes. All is working well.”
Mark G
5 Star - “My husband and I recently had to have some maintenance requests serviced in our home and our Zone Manager @Megan Weaver worked with a sense of urgency and efficiency that helped to get our issues resolved in a timely and professional manner.”
Maggie D
5 Star - “I had an issue with my Ac unit over the weekend and of course the offices were closed. @Candice Burgner the zone manager ended up contacting me that same day after I put in a work order using the online portal. She assured me that the order had been put in and she was just waiting on a company to get the order and reach out. That night the company company contacted me and let me know they would be out the next morning. The company came out and did repairs and my ac unit was back up and running. I appreciate the prompt attention to this matter especially when it is so hot outside! Thanks so much Candice you were awesome!!!”
Agrapina W
I signed the deal just because it involved management credit. Now, you're breaking it forfeiting management credit so I loose money. That just shows REI nation made money upfront and investors loose money.
Second of all, it doesn't matter to me if it's life of service repair. It's not a mandatory repair by the state. It just shows what kind of system was installed in the first place so it needed life of service in 2 years.
In any case, I as an investor is loosing money. I don't care you want to terminate the contract. I need the management credit because you guys collected money upfront at the time of signing.
Wow Hemal your heading for a dumpster fire as an owner investor.. this is exactly the same scenerios I encountered in the deep south with borrowers of mine who I ended up foreclosing on because they simply were completely inept at management and their thought process of how folks live in these areas and what needs to be done for health safety and wealfare.. this attitude is slumlord and has landlord failure written all over it.
And Chris your really quite good at your professional responses I dont think I could have held back like you do.. Keep up the good work.. this guy is not worth your time and your smart to cut him loose.
I owned 50 homes in Birmingham and another 100 in Jackson Air is life in the summer in the deep south you f around with it your going to fail.
14 Replies
- New to Real Estate · Iselin, NJ · Member since 2022 · 70 posts · 22 votes1y
Quote from @Hemal Adani:
I bought a brand new house from REI nation and it's under management by REI Nation. As per standard agreement, They are supposed to not make repair more than $400 without my consent unless it's an emergency. Now, the AC wasn't working and they sent an HVAC company to make the repair. The HVAC company made repair worth 1440$ without my consent. They inform me afterwards that I'll have to pay as per that. If I had a choice, I would make the repair much less but REI nation being stupid company messed it up and now need me to pay the bill. Also, they owe me property management credit as part of the agreement. When I asked them to break the contract, I loose property management credit as well. I would never ever buy something from REI nation.
It wasn't a mandatory repair required by the state. It could have waited. - 1yChris ClothierBusiness MemberRental Property Investor · memphis, TN · Member since 2009 · 2k+ posts · 3k+ votes
Hemal - I'll give you credit for one thing. You forced me to break my rule about BP posts. I hate duplicate comments. If you can't be original, don't post. But, since you went on your cut-and-paste journey last night, I am forced to post my response on each thread.
--------
I afforded you the same courtesy that I afford every owner who posts an issue or a complaint, and I waited to respond until you had an opportunity to speak with me. Given the way you’ve conducted yourself over the last few days, it wasn't easy to wait. However, I chose to act with integrity and wanted to allow you to speak with me and share whatever your grievance may be. You have not taken that opportunity, so as I said in my voicemail to you, I am responding here.
You purchased this property in April 2023. It was newly built and one of roughly two dozen in this area that we sold to investors and continue to manage. The property was appraised for its full sales price and was rented on the day you closed the sale. You have experienced zero days of vacancy, the resident pays every month, and also signed a two-year extension of their lease with an increase in years two and three between 3.5% and 5%. You currently have a rental rate of 79% rent-to-price ratio. You have had exactly $212 in minor maintenance expenses since the day you purchased the property, excluding this occurrence. I’m not sure what else an investor can want from their first 27 months of owning a property…
Our customer service team has called you multiple times to check in, and although you occasionally spoke, you rarely take or return their calls.
Now, your complaint concerns the fact that we did not call you before performing work exceeding $400. Why did we not call first? Because it was over a weekend involving a quality-of-life issue for a nearly perfect resident. We moved quickly to protect the resident’s well-being, your asset, and your income. You took two days to respond once we notified you of the work completed. Imagine if it had taken you two days to respond to a request, and then you wanted to perform the work yourself? This is the very essence of why investors buy a truly Turnkey property and experience. A professional, turnkey company is responsible for the well-being and performance of investors' assets. This is what we've been doing for the past 22 years, and we excel at it.
The weekend before July 4, the resident called with an AC issue. Air conditioning in June and July in Birmingham is a significant issue, and heating and cooling concerns are always a quality of life concern for our company, especially during the hottest and coldest times of the year. We sent a technician to the house twice over a two-day period. He quoted a price for repairs, and we checked with a second AC company on the same repair list, which allowed us to negotiate the price down by roughly 20%. Although extensive work was done and explained in detail to you, most of it was covered under warranty, resulting in a final bill of $1,440.
Your resident was thrilled with the quick response and grateful that they were not left without AC on a hot summer weekend. The property management agreement allows us, as the property manager, to make repairs exceeding $400 in instances where your property would suffer greater damage if the repair were not made, or the resident would be in a poor quality of life scenario. This is the precise job that you and all of our 3500+ owners have hired us to do. Our reputation is critical, and how we treat residents on behalf of our owners is the primary reason for our ability to secure long-term occupancies and minimize vacancy.
It is clear to me from the messages you’ve sent and the way you spoke to our team on the phone that you are not a good fit with our company. You do not view the value of the services we provide and the respect we afford all parties in the same way. This could have been solved so easily. You could have easily asked to use the credit to cover the costs. However, you were offended that we would even consider doing the work in the first place. As another example of just how far off we are in philosophy, you offered a solution to us – “Break the lease and increase the rent by $100 from next month because the tenant wants to use the AC”. That is asinine! Subsequently, we have sent you a termination notice for management purposes.
In many cases, I provide other companies as references in the area for you to contact; however, I’m afraid that in this case, I don’t know anyone whom I would refer. I'm sure you will find someone, and hopefully for your sake, they are not on BP. Regarding the credit referenced, it was a credit for management services provided by Premier Property Management. It does not follow you to whomever you want to manage the property. Unfortunately, you chose this reaction and this path—best of luck in your future endeavors.
FYI – you also posted this same review with 1 star on Google. Here is how three recent residents in a similar situation to your resident reviewed our service. If you want to manage this property yourself, take these into consideration.
5 Star - “@Candice Burgner sent someone out to check our AC within a couple of hours. They fixed it in 30 minutes. All is working well.”
Mark G5 Star - “My husband and I recently had to have some maintenance requests serviced in our home and our Zone Manager @Megan Weaver worked with a sense of urgency and efficiency that helped to get our issues resolved in a timely and professional manner.”
Maggie D5 Star - “I had an issue with my Ac unit over the weekend and of course the offices were closed. @Candice Burgner the zone manager ended up contacting me that same day after I put in a work order using the online portal. She assured me that the order had been put in and she was just waiting on a company to get the order and reach out. That night the company company contacted me and let me know they would be out the next morning. The company came out and did repairs and my ac unit was back up and running. I appreciate the prompt attention to this matter especially when it is so hot outside! Thanks so much Candice you were awesome!!!”
Agrapina W- New to Real Estate · Iselin, NJ · Member since 2022 · 70 posts · 22 votes1y
Quote from @Chris Clothier:
Hemal - I'll give you credit for one thing. You forced me to break my rule about BP posts. I hate duplicate comments. If you can't be original, don't post. But, since you went on your cut-and-paste journey last night, I am forced to post my response on each thread.
--------
I afforded you the same courtesy that I afford every owner who posts an issue or a complaint, and I waited to respond until you had an opportunity to speak with me. Given the way you’ve conducted yourself over the last few days, it wasn't easy to wait. However, I chose to act with integrity and wanted to allow you to speak with me and share whatever your grievance may be. You have not taken that opportunity, so as I said in my voicemail to you, I am responding here.
You purchased this property in April 2023. It was newly built and one of roughly two dozen in this area that we sold to investors and continue to manage. The property was appraised for its full sales price and was rented on the day you closed the sale. You have experienced zero days of vacancy, the resident pays every month, and also signed a two-year extension of their lease with an increase in years two and three between 3.5% and 5%. You currently have a rental rate of 79% rent-to-price ratio. You have had exactly $212 in minor maintenance expenses since the day you purchased the property, excluding this occurrence. I’m not sure what else an investor can want from their first 27 months of owning a property…
Our customer service team has called you multiple times to check in, and although you occasionally spoke, you rarely take or return their calls.
Now, your complaint concerns the fact that we did not call you before performing work exceeding $400. Why did we not call first? Because it was over a weekend involving a quality-of-life issue for a nearly perfect resident. We moved quickly to protect the resident’s well-being, your asset, and your income. You took two days to respond once we notified you of the work completed. Imagine if it had taken you two days to respond to a request, and then you wanted to perform the work yourself? This is the very essence of why investors buy a truly Turnkey property and experience. A professional, turnkey company is responsible for the well-being and performance of investors' assets. This is what we've been doing for the past 22 years, and we excel at it.
The weekend before July 4, the resident called with an AC issue. Air conditioning in June and July in Birmingham is a significant issue, and heating and cooling concerns are always a quality of life concern for our company, especially during the hottest and coldest times of the year. We sent a technician to the house twice over a two-day period. He quoted a price for repairs, and we checked with a second AC company on the same repair list, which allowed us to negotiate the price down by roughly 20%. Although extensive work was done and explained in detail to you, most of it was covered under warranty, resulting in a final bill of $1,440.
Your resident was thrilled with the quick response and grateful that they were not left without AC on a hot summer weekend. The property management agreement allows us, as the property manager, to make repairs exceeding $400 in instances where your property would suffer greater damage if the repair were not made, or the resident would be in a poor quality of life scenario. This is the precise job that you and all of our 3500+ owners have hired us to do. Our reputation is critical, and how we treat residents on behalf of our owners is the primary reason for our ability to secure long-term occupancies and minimize vacancy.
It is clear to me from the messages you’ve sent and the way you spoke to our team on the phone that you are not a good fit with our company. You do not view the value of the services we provide and the respect we afford all parties in the same way. This could have been solved so easily. You could have easily asked to use the credit to cover the costs. However, you were offended that we would even consider doing the work in the first place. As another example of just how far off we are in philosophy, you offered a solution to us – “Break the lease and increase the rent by $100 from next month because the tenant wants to use the AC”. That is asinine! Subsequently, we have sent you a termination notice for management purposes.
In many cases, I provide other companies as references in the area for you to contact; however, I’m afraid that in this case, I don’t know anyone whom I would refer. I'm sure you will find someone, and hopefully for your sake, they are not on BP. Regarding the credit referenced, it was a credit for management services provided by Premier Property Management. It does not follow you to whomever you want to manage the property. Unfortunately, you chose this reaction and this path—best of luck in your future endeavors.
FYI – you also posted this same review with 1 star on Google. Here is how three recent residents in a similar situation to your resident reviewed our service. If you want to manage this property yourself, take these into consideration.
5 Star - “@Candice Burgner sent someone out to check our AC within a couple of hours. They fixed it in 30 minutes. All is working well.”
Mark G5 Star - “My husband and I recently had to have some maintenance requests serviced in our home and our Zone Manager @Megan Weaver worked with a sense of urgency and efficiency that helped to get our issues resolved in a timely and professional manner.”
Maggie D5 Star - “I had an issue with my Ac unit over the weekend and of course the offices were closed. @Candice Burgner the zone manager ended up contacting me that same day after I put in a work order using the online portal. She assured me that the order had been put in and she was just waiting on a company to get the order and reach out. That night the company company contacted me and let me know they would be out the next morning. The company came out and did repairs and my ac unit was back up and running. I appreciate the prompt attention to this matter especially when it is so hot outside! Thanks so much Candice you were awesome!!!”
Agrapina WI signed the deal just because it involved management credit. Now, you're breaking it forfeiting management credit so I loose money. That just shows REI nation made money upfront and investors loose money.
Second of all, it doesn't matter to me if it's life of service repair. It's not a mandatory repair by the state. It just shows what kind of system was installed in the first place so it needed life of service in 2 years.
In any case, I as an investor is loosing money. I don't care you want to terminate the contract. I need the management credit because you guys collected money upfront at the time of signing.
- 1yJay HinrichsBusiness MemberReal Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
Quote from @Hemal Adani:
Quote from @Chris Clothier:
Hemal - I'll give you credit for one thing. You forced me to break my rule about BP posts. I hate duplicate comments. If you can't be original, don't post. But, since you went on your cut-and-paste journey last night, I am forced to post my response on each thread.
--------
I afforded you the same courtesy that I afford every owner who posts an issue or a complaint, and I waited to respond until you had an opportunity to speak with me. Given the way you’ve conducted yourself over the last few days, it wasn't easy to wait. However, I chose to act with integrity and wanted to allow you to speak with me and share whatever your grievance may be. You have not taken that opportunity, so as I said in my voicemail to you, I am responding here.
You purchased this property in April 2023. It was newly built and one of roughly two dozen in this area that we sold to investors and continue to manage. The property was appraised for its full sales price and was rented on the day you closed the sale. You have experienced zero days of vacancy, the resident pays every month, and also signed a two-year extension of their lease with an increase in years two and three between 3.5% and 5%. You currently have a rental rate of 79% rent-to-price ratio. You have had exactly $212 in minor maintenance expenses since the day you purchased the property, excluding this occurrence. I’m not sure what else an investor can want from their first 27 months of owning a property…
Our customer service team has called you multiple times to check in, and although you occasionally spoke, you rarely take or return their calls.
Now, your complaint concerns the fact that we did not call you before performing work exceeding $400. Why did we not call first? Because it was over a weekend involving a quality-of-life issue for a nearly perfect resident. We moved quickly to protect the resident’s well-being, your asset, and your income. You took two days to respond once we notified you of the work completed. Imagine if it had taken you two days to respond to a request, and then you wanted to perform the work yourself? This is the very essence of why investors buy a truly Turnkey property and experience. A professional, turnkey company is responsible for the well-being and performance of investors' assets. This is what we've been doing for the past 22 years, and we excel at it.
The weekend before July 4, the resident called with an AC issue. Air conditioning in June and July in Birmingham is a significant issue, and heating and cooling concerns are always a quality of life concern for our company, especially during the hottest and coldest times of the year. We sent a technician to the house twice over a two-day period. He quoted a price for repairs, and we checked with a second AC company on the same repair list, which allowed us to negotiate the price down by roughly 20%. Although extensive work was done and explained in detail to you, most of it was covered under warranty, resulting in a final bill of $1,440.
Your resident was thrilled with the quick response and grateful that they were not left without AC on a hot summer weekend. The property management agreement allows us, as the property manager, to make repairs exceeding $400 in instances where your property would suffer greater damage if the repair were not made, or the resident would be in a poor quality of life scenario. This is the precise job that you and all of our 3500+ owners have hired us to do. Our reputation is critical, and how we treat residents on behalf of our owners is the primary reason for our ability to secure long-term occupancies and minimize vacancy.
It is clear to me from the messages you’ve sent and the way you spoke to our team on the phone that you are not a good fit with our company. You do not view the value of the services we provide and the respect we afford all parties in the same way. This could have been solved so easily. You could have easily asked to use the credit to cover the costs. However, you were offended that we would even consider doing the work in the first place. As another example of just how far off we are in philosophy, you offered a solution to us – “Break the lease and increase the rent by $100 from next month because the tenant wants to use the AC”. That is asinine! Subsequently, we have sent you a termination notice for management purposes.
In many cases, I provide other companies as references in the area for you to contact; however, I’m afraid that in this case, I don’t know anyone whom I would refer. I'm sure you will find someone, and hopefully for your sake, they are not on BP. Regarding the credit referenced, it was a credit for management services provided by Premier Property Management. It does not follow you to whomever you want to manage the property. Unfortunately, you chose this reaction and this path—best of luck in your future endeavors.
FYI – you also posted this same review with 1 star on Google. Here is how three recent residents in a similar situation to your resident reviewed our service. If you want to manage this property yourself, take these into consideration.
5 Star - “@Candice Burgner sent someone out to check our AC within a couple of hours. They fixed it in 30 minutes. All is working well.”
Mark G5 Star - “My husband and I recently had to have some maintenance requests serviced in our home and our Zone Manager @Megan Weaver worked with a sense of urgency and efficiency that helped to get our issues resolved in a timely and professional manner.”
Maggie D5 Star - “I had an issue with my Ac unit over the weekend and of course the offices were closed. @Candice Burgner the zone manager ended up contacting me that same day after I put in a work order using the online portal. She assured me that the order had been put in and she was just waiting on a company to get the order and reach out. That night the company company contacted me and let me know they would be out the next morning. The company came out and did repairs and my ac unit was back up and running. I appreciate the prompt attention to this matter especially when it is so hot outside! Thanks so much Candice you were awesome!!!”
Agrapina WI signed the deal just because it involved management credit. Now, you're breaking it forfeiting management credit so I loose money. That just shows REI nation made money upfront and investors loose money.
Second of all, it doesn't matter to me if it's life of service repair. It's not a mandatory repair by the state. It just shows what kind of system was installed in the first place so it needed life of service in 2 years.
In any case, I as an investor is loosing money. I don't care you want to terminate the contract. I need the management credit because you guys collected money upfront at the time of signing.
Wow Hemal your heading for a dumpster fire as an owner investor.. this is exactly the same scenerios I encountered in the deep south with borrowers of mine who I ended up foreclosing on because they simply were completely inept at management and their thought process of how folks live in these areas and what needs to be done for health safety and wealfare.. this attitude is slumlord and has landlord failure written all over it.
And Chris your really quite good at your professional responses I dont think I could have held back like you do.. Keep up the good work.. this guy is not worth your time and your smart to cut him loose.
I owned 50 homes in Birmingham and another 100 in Jackson Air is life in the summer in the deep south you f around with it your going to fail. - Real Estate Broker · Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH · Member since 2013 · 31k+ posts · 20k+ votes1y
Quote from @Jay Hinrichs:
Quote from @Hemal Adani:
Quote from @Chris Clothier:
Hemal - I'll give you credit for one thing. You forced me to break my rule about BP posts. I hate duplicate comments. If you can't be original, don't post. But, since you went on your cut-and-paste journey last night, I am forced to post my response on each thread.
--------
I afforded you the same courtesy that I afford every owner who posts an issue or a complaint, and I waited to respond until you had an opportunity to speak with me. Given the way you’ve conducted yourself over the last few days, it wasn't easy to wait. However, I chose to act with integrity and wanted to allow you to speak with me and share whatever your grievance may be. You have not taken that opportunity, so as I said in my voicemail to you, I am responding here.
You purchased this property in April 2023. It was newly built and one of roughly two dozen in this area that we sold to investors and continue to manage. The property was appraised for its full sales price and was rented on the day you closed the sale. You have experienced zero days of vacancy, the resident pays every month, and also signed a two-year extension of their lease with an increase in years two and three between 3.5% and 5%. You currently have a rental rate of 79% rent-to-price ratio. You have had exactly $212 in minor maintenance expenses since the day you purchased the property, excluding this occurrence. I’m not sure what else an investor can want from their first 27 months of owning a property…
Our customer service team has called you multiple times to check in, and although you occasionally spoke, you rarely take or return their calls.
Now, your complaint concerns the fact that we did not call you before performing work exceeding $400. Why did we not call first? Because it was over a weekend involving a quality-of-life issue for a nearly perfect resident. We moved quickly to protect the resident’s well-being, your asset, and your income. You took two days to respond once we notified you of the work completed. Imagine if it had taken you two days to respond to a request, and then you wanted to perform the work yourself? This is the very essence of why investors buy a truly Turnkey property and experience. A professional, turnkey company is responsible for the well-being and performance of investors' assets. This is what we've been doing for the past 22 years, and we excel at it.
The weekend before July 4, the resident called with an AC issue. Air conditioning in June and July in Birmingham is a significant issue, and heating and cooling concerns are always a quality of life concern for our company, especially during the hottest and coldest times of the year. We sent a technician to the house twice over a two-day period. He quoted a price for repairs, and we checked with a second AC company on the same repair list, which allowed us to negotiate the price down by roughly 20%. Although extensive work was done and explained in detail to you, most of it was covered under warranty, resulting in a final bill of $1,440.
Your resident was thrilled with the quick response and grateful that they were not left without AC on a hot summer weekend. The property management agreement allows us, as the property manager, to make repairs exceeding $400 in instances where your property would suffer greater damage if the repair were not made, or the resident would be in a poor quality of life scenario. This is the precise job that you and all of our 3500+ owners have hired us to do. Our reputation is critical, and how we treat residents on behalf of our owners is the primary reason for our ability to secure long-term occupancies and minimize vacancy.
It is clear to me from the messages you’ve sent and the way you spoke to our team on the phone that you are not a good fit with our company. You do not view the value of the services we provide and the respect we afford all parties in the same way. This could have been solved so easily. You could have easily asked to use the credit to cover the costs. However, you were offended that we would even consider doing the work in the first place. As another example of just how far off we are in philosophy, you offered a solution to us – “Break the lease and increase the rent by $100 from next month because the tenant wants to use the AC”. That is asinine! Subsequently, we have sent you a termination notice for management purposes.
In many cases, I provide other companies as references in the area for you to contact; however, I’m afraid that in this case, I don’t know anyone whom I would refer. I'm sure you will find someone, and hopefully for your sake, they are not on BP. Regarding the credit referenced, it was a credit for management services provided by Premier Property Management. It does not follow you to whomever you want to manage the property. Unfortunately, you chose this reaction and this path—best of luck in your future endeavors.
FYI – you also posted this same review with 1 star on Google. Here is how three recent residents in a similar situation to your resident reviewed our service. If you want to manage this property yourself, take these into consideration.
5 Star - “@Candice Burgner sent someone out to check our AC within a couple of hours. They fixed it in 30 minutes. All is working well.”
Mark G5 Star - “My husband and I recently had to have some maintenance requests serviced in our home and our Zone Manager @Megan Weaver worked with a sense of urgency and efficiency that helped to get our issues resolved in a timely and professional manner.”
Maggie D5 Star - “I had an issue with my Ac unit over the weekend and of course the offices were closed. @Candice Burgner the zone manager ended up contacting me that same day after I put in a work order using the online portal. She assured me that the order had been put in and she was just waiting on a company to get the order and reach out. That night the company company contacted me and let me know they would be out the next morning. The company came out and did repairs and my ac unit was back up and running. I appreciate the prompt attention to this matter especially when it is so hot outside! Thanks so much Candice you were awesome!!!”
Agrapina WI signed the deal just because it involved management credit. Now, you're breaking it forfeiting management credit so I loose money. That just shows REI nation made money upfront and investors loose money.
Second of all, it doesn't matter to me if it's life of service repair. It's not a mandatory repair by the state. It just shows what kind of system was installed in the first place so it needed life of service in 2 years.
In any case, I as an investor is loosing money. I don't care you want to terminate the contract. I need the management credit because you guys collected money upfront at the time of signing.
Wow Hemal your heading for a dumpster fire as an owner investor.. this is exactly the same scenerios I encountered in the deep south with borrowers of mine who I ended up foreclosing on because they simply were completely inept at management and their thought process of how folks live in these areas and what needs to be done for health safety and wealfare.. this attitude is slumlord and has landlord failure written all over it.
And Chris your really quite good at your professional responses I dont think I could have held back like you do.. Keep up the good work.. this guy is not worth your time and your smart to cut him loose.
I owned 50 homes in Birmingham and another 100 in Jackson Air is life in the summer in the deep south you f around with it your going to fail.If I go more than 8 hours without telling an investor like this how much of an idiot they are, I start to get the shakes man.
Chris prolly installed a rage room in his basement or something. He's gotta go home and beat old TV's with a baseball bat to let off all the pent up rage he has to have from not letting turds like this have it.
- 1yJay HinrichsBusiness MemberReal Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
Quote from @James Wise:
Quote from @Jay Hinrichs:
Quote from @Hemal Adani:
Quote from @Chris Clothier:
Hemal - I'll give you credit for one thing. You forced me to break my rule about BP posts. I hate duplicate comments. If you can't be original, don't post. But, since you went on your cut-and-paste journey last night, I am forced to post my response on each thread.
--------
I afforded you the same courtesy that I afford every owner who posts an issue or a complaint, and I waited to respond until you had an opportunity to speak with me. Given the way you’ve conducted yourself over the last few days, it wasn't easy to wait. However, I chose to act with integrity and wanted to allow you to speak with me and share whatever your grievance may be. You have not taken that opportunity, so as I said in my voicemail to you, I am responding here.
You purchased this property in April 2023. It was newly built and one of roughly two dozen in this area that we sold to investors and continue to manage. The property was appraised for its full sales price and was rented on the day you closed the sale. You have experienced zero days of vacancy, the resident pays every month, and also signed a two-year extension of their lease with an increase in years two and three between 3.5% and 5%. You currently have a rental rate of 79% rent-to-price ratio. You have had exactly $212 in minor maintenance expenses since the day you purchased the property, excluding this occurrence. I’m not sure what else an investor can want from their first 27 months of owning a property…
Our customer service team has called you multiple times to check in, and although you occasionally spoke, you rarely take or return their calls.
Now, your complaint concerns the fact that we did not call you before performing work exceeding $400. Why did we not call first? Because it was over a weekend involving a quality-of-life issue for a nearly perfect resident. We moved quickly to protect the resident’s well-being, your asset, and your income. You took two days to respond once we notified you of the work completed. Imagine if it had taken you two days to respond to a request, and then you wanted to perform the work yourself? This is the very essence of why investors buy a truly Turnkey property and experience. A professional, turnkey company is responsible for the well-being and performance of investors' assets. This is what we've been doing for the past 22 years, and we excel at it.
The weekend before July 4, the resident called with an AC issue. Air conditioning in June and July in Birmingham is a significant issue, and heating and cooling concerns are always a quality of life concern for our company, especially during the hottest and coldest times of the year. We sent a technician to the house twice over a two-day period. He quoted a price for repairs, and we checked with a second AC company on the same repair list, which allowed us to negotiate the price down by roughly 20%. Although extensive work was done and explained in detail to you, most of it was covered under warranty, resulting in a final bill of $1,440.
Your resident was thrilled with the quick response and grateful that they were not left without AC on a hot summer weekend. The property management agreement allows us, as the property manager, to make repairs exceeding $400 in instances where your property would suffer greater damage if the repair were not made, or the resident would be in a poor quality of life scenario. This is the precise job that you and all of our 3500+ owners have hired us to do. Our reputation is critical, and how we treat residents on behalf of our owners is the primary reason for our ability to secure long-term occupancies and minimize vacancy.
It is clear to me from the messages you’ve sent and the way you spoke to our team on the phone that you are not a good fit with our company. You do not view the value of the services we provide and the respect we afford all parties in the same way. This could have been solved so easily. You could have easily asked to use the credit to cover the costs. However, you were offended that we would even consider doing the work in the first place. As another example of just how far off we are in philosophy, you offered a solution to us – “Break the lease and increase the rent by $100 from next month because the tenant wants to use the AC”. That is asinine! Subsequently, we have sent you a termination notice for management purposes.
In many cases, I provide other companies as references in the area for you to contact; however, I’m afraid that in this case, I don’t know anyone whom I would refer. I'm sure you will find someone, and hopefully for your sake, they are not on BP. Regarding the credit referenced, it was a credit for management services provided by Premier Property Management. It does not follow you to whomever you want to manage the property. Unfortunately, you chose this reaction and this path—best of luck in your future endeavors.
FYI – you also posted this same review with 1 star on Google. Here is how three recent residents in a similar situation to your resident reviewed our service. If you want to manage this property yourself, take these into consideration.
5 Star - “@Candice Burgner sent someone out to check our AC within a couple of hours. They fixed it in 30 minutes. All is working well.”
Mark G5 Star - “My husband and I recently had to have some maintenance requests serviced in our home and our Zone Manager @Megan Weaver worked with a sense of urgency and efficiency that helped to get our issues resolved in a timely and professional manner.”
Maggie D5 Star - “I had an issue with my Ac unit over the weekend and of course the offices were closed. @Candice Burgner the zone manager ended up contacting me that same day after I put in a work order using the online portal. She assured me that the order had been put in and she was just waiting on a company to get the order and reach out. That night the company company contacted me and let me know they would be out the next morning. The company came out and did repairs and my ac unit was back up and running. I appreciate the prompt attention to this matter especially when it is so hot outside! Thanks so much Candice you were awesome!!!”
Agrapina WI signed the deal just because it involved management credit. Now, you're breaking it forfeiting management credit so I loose money. That just shows REI nation made money upfront and investors loose money.
Second of all, it doesn't matter to me if it's life of service repair. It's not a mandatory repair by the state. It just shows what kind of system was installed in the first place so it needed life of service in 2 years.
In any case, I as an investor is loosing money. I don't care you want to terminate the contract. I need the management credit because you guys collected money upfront at the time of signing.
Wow Hemal your heading for a dumpster fire as an owner investor.. this is exactly the same scenerios I encountered in the deep south with borrowers of mine who I ended up foreclosing on because they simply were completely inept at management and their thought process of how folks live in these areas and what needs to be done for health safety and wealfare.. this attitude is slumlord and has landlord failure written all over it.
And Chris your really quite good at your professional responses I dont think I could have held back like you do.. Keep up the good work.. this guy is not worth your time and your smart to cut him loose.
I owned 50 homes in Birmingham and another 100 in Jackson Air is life in the summer in the deep south you f around with it your going to fail.If I go more than 8 hours without telling an investor like this how much of an idiot they are, I start to get the shakes man.
Chris prolly installed a rage room in his basement or something. He's gotta go home and beat old TV's with a baseball bat to let off all the pent up rage he has to have from not letting turds like this have it.
or he just does 50 Burpee's - Real Estate Broker · Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH · Member since 2013 · 31k+ posts · 20k+ votes1y
Quote from @Jay Hinrichs:
Quote from @James Wise:
Quote from @Jay Hinrichs:
Quote from @Hemal Adani:
Quote from @Chris Clothier:
Hemal - I'll give you credit for one thing. You forced me to break my rule about BP posts. I hate duplicate comments. If you can't be original, don't post. But, since you went on your cut-and-paste journey last night, I am forced to post my response on each thread.
--------
I afforded you the same courtesy that I afford every owner who posts an issue or a complaint, and I waited to respond until you had an opportunity to speak with me. Given the way you’ve conducted yourself over the last few days, it wasn't easy to wait. However, I chose to act with integrity and wanted to allow you to speak with me and share whatever your grievance may be. You have not taken that opportunity, so as I said in my voicemail to you, I am responding here.
You purchased this property in April 2023. It was newly built and one of roughly two dozen in this area that we sold to investors and continue to manage. The property was appraised for its full sales price and was rented on the day you closed the sale. You have experienced zero days of vacancy, the resident pays every month, and also signed a two-year extension of their lease with an increase in years two and three between 3.5% and 5%. You currently have a rental rate of 79% rent-to-price ratio. You have had exactly $212 in minor maintenance expenses since the day you purchased the property, excluding this occurrence. I’m not sure what else an investor can want from their first 27 months of owning a property…
Our customer service team has called you multiple times to check in, and although you occasionally spoke, you rarely take or return their calls.
Now, your complaint concerns the fact that we did not call you before performing work exceeding $400. Why did we not call first? Because it was over a weekend involving a quality-of-life issue for a nearly perfect resident. We moved quickly to protect the resident’s well-being, your asset, and your income. You took two days to respond once we notified you of the work completed. Imagine if it had taken you two days to respond to a request, and then you wanted to perform the work yourself? This is the very essence of why investors buy a truly Turnkey property and experience. A professional, turnkey company is responsible for the well-being and performance of investors' assets. This is what we've been doing for the past 22 years, and we excel at it.
The weekend before July 4, the resident called with an AC issue. Air conditioning in June and July in Birmingham is a significant issue, and heating and cooling concerns are always a quality of life concern for our company, especially during the hottest and coldest times of the year. We sent a technician to the house twice over a two-day period. He quoted a price for repairs, and we checked with a second AC company on the same repair list, which allowed us to negotiate the price down by roughly 20%. Although extensive work was done and explained in detail to you, most of it was covered under warranty, resulting in a final bill of $1,440.
Your resident was thrilled with the quick response and grateful that they were not left without AC on a hot summer weekend. The property management agreement allows us, as the property manager, to make repairs exceeding $400 in instances where your property would suffer greater damage if the repair were not made, or the resident would be in a poor quality of life scenario. This is the precise job that you and all of our 3500+ owners have hired us to do. Our reputation is critical, and how we treat residents on behalf of our owners is the primary reason for our ability to secure long-term occupancies and minimize vacancy.
It is clear to me from the messages you’ve sent and the way you spoke to our team on the phone that you are not a good fit with our company. You do not view the value of the services we provide and the respect we afford all parties in the same way. This could have been solved so easily. You could have easily asked to use the credit to cover the costs. However, you were offended that we would even consider doing the work in the first place. As another example of just how far off we are in philosophy, you offered a solution to us – “Break the lease and increase the rent by $100 from next month because the tenant wants to use the AC”. That is asinine! Subsequently, we have sent you a termination notice for management purposes.
In many cases, I provide other companies as references in the area for you to contact; however, I’m afraid that in this case, I don’t know anyone whom I would refer. I'm sure you will find someone, and hopefully for your sake, they are not on BP. Regarding the credit referenced, it was a credit for management services provided by Premier Property Management. It does not follow you to whomever you want to manage the property. Unfortunately, you chose this reaction and this path—best of luck in your future endeavors.
FYI – you also posted this same review with 1 star on Google. Here is how three recent residents in a similar situation to your resident reviewed our service. If you want to manage this property yourself, take these into consideration.
5 Star - “@Candice Burgner sent someone out to check our AC within a couple of hours. They fixed it in 30 minutes. All is working well.”
Mark G5 Star - “My husband and I recently had to have some maintenance requests serviced in our home and our Zone Manager @Megan Weaver worked with a sense of urgency and efficiency that helped to get our issues resolved in a timely and professional manner.”
Maggie D5 Star - “I had an issue with my Ac unit over the weekend and of course the offices were closed. @Candice Burgner the zone manager ended up contacting me that same day after I put in a work order using the online portal. She assured me that the order had been put in and she was just waiting on a company to get the order and reach out. That night the company company contacted me and let me know they would be out the next morning. The company came out and did repairs and my ac unit was back up and running. I appreciate the prompt attention to this matter especially when it is so hot outside! Thanks so much Candice you were awesome!!!”
Agrapina WI signed the deal just because it involved management credit. Now, you're breaking it forfeiting management credit so I loose money. That just shows REI nation made money upfront and investors loose money.
Second of all, it doesn't matter to me if it's life of service repair. It's not a mandatory repair by the state. It just shows what kind of system was installed in the first place so it needed life of service in 2 years.
In any case, I as an investor is loosing money. I don't care you want to terminate the contract. I need the management credit because you guys collected money upfront at the time of signing.
Wow Hemal your heading for a dumpster fire as an owner investor.. this is exactly the same scenerios I encountered in the deep south with borrowers of mine who I ended up foreclosing on because they simply were completely inept at management and their thought process of how folks live in these areas and what needs to be done for health safety and wealfare.. this attitude is slumlord and has landlord failure written all over it.
And Chris your really quite good at your professional responses I dont think I could have held back like you do.. Keep up the good work.. this guy is not worth your time and your smart to cut him loose.
I owned 50 homes in Birmingham and another 100 in Jackson Air is life in the summer in the deep south you f around with it your going to fail.If I go more than 8 hours without telling an investor like this how much of an idiot they are, I start to get the shakes man.
Chris prolly installed a rage room in his basement or something. He's gotta go home and beat old TV's with a baseball bat to let off all the pent up rage he has to have from not letting turds like this have it.
or he just does 50 Burpee'sYa maybe. Being well known in this biz, I prolly get like, I dunno, 30 idiots reaching out to me on a daily basis with some b/s. I ignore most of them, but I gotta let at least one of um have it to maintain my sanity.
- New to Real Estate · Iselin, NJ · Member since 2022 · 70 posts · 22 votes1y
@Chris Clothier
Your team has contact details of me and my partner who purchased the property together. They didn't check with nobody before making the repair of $1440. I can make the repair much cheaper than you guys. It's just a cover up for messing it up.I stated clearly I'd like to terminate the contract provided management credit is refunded. That is 16,000$ in management credit paid over 7 years because I paid premium price on the property. With that it will make 7% return on investment property bought from you. You're talking about forfeiting roughly $14,000. That puts my ROI to 0% and next few years are going to be 0 to 3%. That just shows you'll screw investor given a chance. I don't know if Chris is using Jay as a lender.
To put it into perspective, on the investment of $60,000, next few years my return is going to be as following.
$ 14
$ 787
$ 721
$ 1,440
$ 1,569
$ 2,065
Anybody wants to work with REI Nation now.
- New to Real Estate · Iselin, NJ · Member since 2022 · 70 posts · 22 votes1y
Quote from @Hemal Adani:
Your team has contact details of me and my partner who purchased the property together. They didn't check with nobody before making the repair of $1440. I can make the repair much cheaper than you guys. It's just a cover up for messing it up.I stated clearly I'd like to terminate the contract provided management credit is refunded. That is 16,000$ in management credit paid over 7 years because I paid premium price on the property. With that it will make 7% return on investment property bought from you. You're talking about forfeiting roughly $14,000. That puts my ROI to 0% and next few years are going to be 0 to 3%. That just shows you'll screw investor given a chance. I don't know if Chris is using Jay as a lender.
To put it into perspective, on the investment of $60,000, next few years my return is going to be as following.
$ 14
$ 787
$ 721
$ 1,440
$ 1,569
$ 2,065
Anybody wants to work with REI Nation now?
- 1yJay HinrichsBusiness MemberReal Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
Quote from @Hemal Adani:
@Chris Clothier
Your team has contact details of me and my partner who purchased the property together. They didn't check with nobody before making the repair of $1440. I can make the repair much cheaper than you guys. It's just a cover up for messing it up.I stated clearly I'd like to terminate the contract provided management credit is refunded. That is 16,000$ in management credit paid over 7 years because I paid premium price on the property. With that it will make 7% return on investment property bought from you. You're talking about forfeiting roughly $14,000. That puts my ROI to 0% and next few years are going to be 0 to 3%. That just shows you'll screw investor given a chance. I don't know if Chris is using Jay as a lender.
To put it into perspective, on the investment of $60,000, next few years my return is going to be as following.
$ 14
$ 787
$ 721
$ 1,440
$ 1,569
$ 2,065
Anybody wants to work with REI Nation now.
Chris and I have known each other for years and probably over a decade however I have NEVER loaned his company any money.. these are my personal opinions having owned 150 plus rentals in the deep south and making over 3k loans in those markets.. My point is summer in the deep south and airconditioning is a MUST fix as an emergency. Other areas not so much.. I just went through this on a personal investment prop of mine in Vegas same thing air acting up and it always happens Friday night.. tenant just went and got it fixed on their own and gave me a 600.00 bill when In fact I had a warranty on it from the installer/OEM and could have gotten it done for free.. But it is what it is.. And i have seen literally 100s of landlords who step over dollars to save pennies end up completely messed up when they dont understand what has to be cared for in real time and then the blame game starts.. as for your credits your talking about I have no clue about any of that or how the transactoins are set up.
- Investor · Greenville, SC · Member since 2016 · 5k+ posts · 13k+ votes1y
@Hemal Adani what would the repair have cost if you pre-approved it? How much would it have cost if you took care of it yourself and is that permitted in your management agreement?
- Member since 2024 · 13 posts · 12 votes8mo
I just don't know what to say to this. I grew up in Las Vegas Nevada, and I'm a landlord there too. If the AC goes out or the main water line breaks, then I fix it immediately or I accomidate my guest/tenant. Health and Safety is more important, and I have insurance with a budget to cover these kind of emergencies.
I would not tolerate being in a home without AC or water, so why would I expect my tenant to tolerate it? As far as CAP-Ex goes, $1,500 is not an expence that would kill a deal for me or make a property non-profitable. As a land lord you need to know how much to keep in reserves, and although it is not always easy to know how much is enough you still have to pay the expence when it comes.
My point is don't buy the rental property if you can barely make the mortgage payments. Research the area you plan to invest, learn what the most common expences come up and how often, apply a little common sense (add extra to the budget for the unexpected), and build a cash reserve or contingency plan to address these expenses.
**I found this post while reseaching REI Nation. Based on the above post, they are the kind of people I would WANT TO WORK WITH. I also work with Rent to Retirement. We have a rental we purchased through them about 6 months ago. So far, everything has been as expected. Yes, there were 1 or 2 small expences we didn't expect but they were small. We also hired our own property inspector before we closed to ensure the house had a good working AC and etc (the house is in a hot and humid climate).
- Real Estate Broker · Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH · Member since 2013 · 31k+ posts · 20k+ votes8moWell said brother.
Quote from @Bryant Jaske-Moser:
I just don't know what to say to this. I grew up in Las Vegas Nevada, and I'm a landlord there too. If the AC goes out or the main water line breaks, then I fix it immediately or I accomidate my guest/tenant. Health and Safety is more important, and I have insurance with a budget to cover these kind of emergencies.
I would not tolerate being in a home without AC or water, so why would I expect my tenant to tolerate it? As far as CAP-Ex goes, $1,500 is not an expence that would kill a deal for me or make a property non-profitable. As a land lord you need to know how much to keep in reserves, and although it is not always easy to know how much is enough you still have to pay the expence when it comes.
My point is don't buy the rental property if you can barely make the mortgage payments. Research the area you plan to invest, learn what the most common expences come up and how often, apply a little common sense (add extra to the budget for the unexpected), and build a cash reserve or contingency plan to address these expenses.
**I found this post while reseaching REI Nation. Based on the above post, they are the kind of people I would WANT TO WORK WITH. I also work with Rent to Retirement. We have a rental we purchased through them about 6 months ago. So far, everything has been as expected. Yes, there were 1 or 2 small expences we didn't expect but they were small. We also hired our own property inspector before we closed to ensure the house had a good working AC and etc (the house is in a hot and humid climate).
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