Advice Needed! Looking for Insights from Experienced Class C Investors

Advice Needed! Looking for Insights from Experienced Class C Investors

Member since 2026 · 35 posts · 45 votes

I’m looking for feedback from experienced Class C investors who have managed challenging neighborhoods.

Last year, we purchased two newly built duplexes through Rent to Retirement as an out-of-state turnkey investment. We are now less than a year in, and we’ve already had two evictions. Then, our original property management company decided not to continue managing our properties.

We have since reached out to other property managers. The first drove through the area and said nearby Section 8 housing was a concern and that they were not comfortable managing there. A second property manager also drove through the neighborhood, sent us pictures of boarded-up duplexes nearby, and pointed out that there are roughly 20 duplexes (40 doors) on the same street that are currently vacant. They ultimately declined to manage the properties, as well. 

Selling is not necessarily the easiest option right now, so we need to be prepared to hold these properties for at least the next couple of years if we cannot find a reasonable exit.

For those of you who have successfully invested in Class C or transitioning neighborhoods:

  • Have you seen areas like this improve over time, or do they generally decline?
  • What indicators helped you determine whether a neighborhood was worth holding?
  • What strategies helped you stabilize properties in difficult areas?
  • What would you focus on over the next 24 months to make this work?

We are looking for honest feedback from people who have experience operating in these types of markets. Are we facing an uphill battle, or are there ways to turn this around?

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Realtor · Hanover Twp, PA · Member since 2018 · 3k+ posts · 3k+ votes
2mo

@Samantha Andrews, a few thoughts:

1. If you post the market there may be some folks here who can give even more specific feedback. Especially if you wish to disclose the neighborhood as well. 

2. I don't care who you buy an investment from YOU have to do your own homework and underwriting of it. You never trust what the seller says the deal is, YOU look at it with fresh skeptical eyes and determine what the deal is for you. 

3. Who placed the tenant's you evicted? Did you look at the criteria they used? Did you see that they did all the due diligence you would expect? 

4. Given #3, can you identify any shortcomings in the tenant screening process? For example, they provided false income documentation? They had evictions that were not disclosed or found on background checks? 

5. Was the neighborhood the only issue for the property managers? Or could it have been a combination of what you want to charge for rent in addition?

6. A property manager might look at your rentals and the stigmatized neighborhoods they are in and realize they can only place subpar tenants in them at your expected rental price. They may be bowing out in part because they know they are unlikely to make you happy and will have to work HARD to even make you UN-satisfied. 

7. Can you attract a better tenant to this neighborhood??? Often times people will move to a sketchy neighborhood if they can get more of what they WANT or NEED, especially if they are moving from outside the area where they aren't as aware of the stigma the neighborhood has. 

8. To that end (7), obviously look at the rental price. Can you lower it and still do ok? Starting lower than you like may be part of the recipe to hold the property long enough to stabilize it and then bring rents up over a period of time. 

9. In addition to price, evaluate what you offer in terms of BOTH amenities and policies. 

10. Are there any amenities that you can add that would attract tenants and set you apart. For example, maybe you have laundry hookups but no washer/dryer. Adding the appliances is an easy upgrade. Maybe you dress the place up by adding cheap Walmart miniblinds so the tenant has window coverings to start with and the place looks more finished when showing it. 

11. In terms of policies, allowing pets is an obvious one to consider. If it is a consideration, take time to learn what terms you can use to protect your interests. 

However, consider that MANY rentals DON'T allow pets, so that means GOOD tenants have difficulty finding decent rentals with their pets. Once they find a rental that works for them that may stay LONGER than average! Considering that turnover/vacancy is expensive, attracting BETTER tenants for LONGER is potentially a double win! 

See this reply in the discussion

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  • Real Estate Broker · Atlanta · Member since 2024 · 1k+ posts · 605 votes
    2mo

    @Samantha Andrews It does sound like an uphill battle, especially if multiple experienced property managers have declined to manage the properties. I would review local employment trends, crime statistics, planned redevelopment and vacancy rates to determine whether the area is improving or continuing to decline. If you decide to hold, securing a strong local property manager and implementing very thorough tenant screening will be essential.  Also, it seems these issues may have existed before the purchase. I am curious, did you conduct your own due diligence on the neighborhood and local market before buying or did you rely totally on Rent to Retirement's analysis?

  • Nicholas L.Pro Member
    Flipper/Rehabber · Pittsburgh · Member since 2018 · 6k+ posts · 5k+ votes
    2mo

    @Samantha Andrews

    you're probably not going to like this answer, but can you fly or drive to the area, make a list of 50 property managers, and try to meet with whoever will meet with you?

    you can also find out who other local investors are and get referrals.  try to align your trip to hit a meetup or two.

    i hope this helps 

  • Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
    2mo

    Better idea, if you have the capability, start buying up those boarded houses! Years ago I worked for a company that did just that. They bought everything, both sides of the street, for about two full blocks, and turned it into a great little neighborhood, with plenty of good lighting, security cameras and other security features for each home, and over a three year period made a huge impact on the immediate and surrounding area. A couple lots were donated to the city after being cleaned, scraped, and attractively landscaped.

    It was not easy, but it was all paid for in less than 15 years. Some of those original Tenants ended up buying their home as the years passed. This was in a midwestern city, in a generally "bad" part of town with serious crime in the earlier days of the project. 

    • MD/DC · Member since 2024 · 1k+ posts · 1k+ votes
      2mo
      Quote from @Richard F.:

      Better idea, if you have the capability, start buying up those boarded houses! Years ago I worked for a company that did just that. They bought everything, both sides of the street, for about two full blocks, and turned it into a great little neighborhood, with plenty of good lighting, security cameras and other security features for each home, and over a three year period made a huge impact on the immediate and surrounding area. A couple lots were donated to the city after being cleaned, scraped, and attractively landscaped.

      It was not easy, but it was all paid for in less than 15 years. Some of those original Tenants ended up buying their home as the years passed. This was in a midwestern city, in a generally "bad" part of town with serious crime in the earlier days of the project. 

       Actually a good idea if on the fringe of a solid area but I don't have confidence that is the case in this instance especially since one PM quit and two more declined the property. 

  • OH · Member since 2022 · 75 posts · 23 votes
    2mo

    Hey @Samantha Andrews,

    If there were so many vacant buildings on the street, what was the key factor that made this property a good investment when you bought it?
    I would reach out to 10+ property managers and see who would be willing to manage it. Three isn't enough to make a decision to sell it. 

  • Adam TafelBusiness Member
    Real Estate Agent · St. Paul, MN · Member since 2017 · 573 posts · 395 votes
    2mo

    I am so sorry. I would reach back out to Rent To Retirement and hold them accountable for such a disaster, I find it hard to believe that these neighborhood issues were fully disclosed to you by your fiduciary, they clearly existed when you purchased.

    Have you physically been to the property? Some of the feedback you have been getting might be overblown or dramatic, I would want to see it for myself. If there really are 20 vacant duplexes nearby (hard to believe) it’s too late, just let it go into foreclosure.

    Upside Property Sales 4.9108 Reviews
  • Realtor · Hanover Twp, PA · Member since 2018 · 3k+ posts · 3k+ votes
    2mo

    @Samantha Andrews, a few thoughts:

    1. If you post the market there may be some folks here who can give even more specific feedback. Especially if you wish to disclose the neighborhood as well. 

    2. I don't care who you buy an investment from YOU have to do your own homework and underwriting of it. You never trust what the seller says the deal is, YOU look at it with fresh skeptical eyes and determine what the deal is for you. 

    3. Who placed the tenant's you evicted? Did you look at the criteria they used? Did you see that they did all the due diligence you would expect? 

    4. Given #3, can you identify any shortcomings in the tenant screening process? For example, they provided false income documentation? They had evictions that were not disclosed or found on background checks? 

    5. Was the neighborhood the only issue for the property managers? Or could it have been a combination of what you want to charge for rent in addition?

    6. A property manager might look at your rentals and the stigmatized neighborhoods they are in and realize they can only place subpar tenants in them at your expected rental price. They may be bowing out in part because they know they are unlikely to make you happy and will have to work HARD to even make you UN-satisfied. 

    7. Can you attract a better tenant to this neighborhood??? Often times people will move to a sketchy neighborhood if they can get more of what they WANT or NEED, especially if they are moving from outside the area where they aren't as aware of the stigma the neighborhood has. 

    8. To that end (7), obviously look at the rental price. Can you lower it and still do ok? Starting lower than you like may be part of the recipe to hold the property long enough to stabilize it and then bring rents up over a period of time. 

    9. In addition to price, evaluate what you offer in terms of BOTH amenities and policies. 

    10. Are there any amenities that you can add that would attract tenants and set you apart. For example, maybe you have laundry hookups but no washer/dryer. Adding the appliances is an easy upgrade. Maybe you dress the place up by adding cheap Walmart miniblinds so the tenant has window coverings to start with and the place looks more finished when showing it. 

    11. In terms of policies, allowing pets is an obvious one to consider. If it is a consideration, take time to learn what terms you can use to protect your interests. 

    However, consider that MANY rentals DON'T allow pets, so that means GOOD tenants have difficulty finding decent rentals with their pets. Once they find a rental that works for them that may stay LONGER than average! Considering that turnover/vacancy is expensive, attracting BETTER tenants for LONGER is potentially a double win! 

    • Jay HinrichsBusiness Member
      Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
      2mo
      Quote from @Kevin Sobilo:

      @Samantha Andrews, a few thoughts:

      1. If you post the market there may be some folks here who can give even more specific feedback. Especially if you wish to disclose the neighborhood as well. 

      2. I don't care who you buy an investment from YOU have to do your own homework and underwriting of it. You never trust what the seller says the deal is, YOU look at it with fresh skeptical eyes and determine what the deal is for you. 

      3. Who placed the tenant's you evicted? Did you look at the criteria they used? Did you see that they did all the due diligence you would expect? 

      4. Given #3, can you identify any shortcomings in the tenant screening process? For example, they provided false income documentation? They had evictions that were not disclosed or found on background checks? 

      5. Was the neighborhood the only issue for the property managers? Or could it have been a combination of what you want to charge for rent in addition?

      6. A property manager might look at your rentals and the stigmatized neighborhoods they are in and realize they can only place subpar tenants in them at your expected rental price. They may be bowing out in part because they know they are unlikely to make you happy and will have to work HARD to even make you UN-satisfied. 

      7. Can you attract a better tenant to this neighborhood??? Often times people will move to a sketchy neighborhood if they can get more of what they WANT or NEED, especially if they are moving from outside the area where they aren't as aware of the stigma the neighborhood has. 

      8. To that end (7), obviously look at the rental price. Can you lower it and still do ok? Starting lower than you like may be part of the recipe to hold the property long enough to stabilize it and then bring rents up over a period of time. 

      9. In addition to price, evaluate what you offer in terms of BOTH amenities and policies. 

      10. Are there any amenities that you can add that would attract tenants and set you apart. For example, maybe you have laundry hookups but no washer/dryer. Adding the appliances is an easy upgrade. Maybe you dress the place up by adding cheap Walmart miniblinds so the tenant has window coverings to start with and the place looks more finished when showing it. 

      11. In terms of policies, allowing pets is an obvious one to consider. If it is a consideration, take time to learn what terms you can use to protect your interests. 

      However, consider that MANY rentals DON'T allow pets, so that means GOOD tenants have difficulty finding decent rentals with their pets. Once they find a rental that works for them that may stay LONGER than average! Considering that turnover/vacancy is expensive, attracting BETTER tenants for LONGER is potentially a double win! 20 duplexes boarded up on the same street something is amiss here I wonder if those actually got certs of occupancy or some other issue like that. all the other suggestions Kevin has given you are certainly good ones but if you have a property surrounded by board ups not sure those amenties are going to help.. I Everything be equal and again if your on a street of board up the only thing I can suggest is have the cheapest rent in town for the quality.. someone will rent them if they are cheap enough.. And for sure I would reach back out to RTR this is not something I

      something sounds off to have 20 boarded up duplex's  like the builder ran out of money and could not finish them or get C of O ??? everything Kevin mentioned is a good thought but to me if that is in fact the issue I think the only thing that is going to work is to have the lowest rent in town to entice folks that will live in that environment because the price is right. 

      Also I would reach out to RTR and see what they have to say about the board ups this is not the kind of product I have come to know RTR to represent so dont want to throw them under the bus until you talk to them directly is my thought.

  • Real Estate Agent · Memphis · Member since 2026 · 546 posts · 315 votes
    2mo

    I'd start by understanding why multiple management companies declined. If it's purely because of the neighborhood, that's one challenge. If they're also concerned about tenant demand, collections, or the economics of managing there, that's a different conversation.

    Class C properties can perform well, but they usually require stronger operations and more hands-on management than many investors expect. Resident screening, frequent inspections, quick maintenance response, and consistent lease enforcement become even more important.

    I'd also spend some time looking beyond the properties themselves. Are employers investing nearby? Is occupancy improving or declining? Are those vacant units being renovated or simply sitting empty? Those trends will tell you more about the next couple of years than the property's age alone.

    It may still work out, but I'd make sure any decision to hold is based on market fundamentals rather than hoping the neighborhood improves on its own.

  • Member since 2026 · 35 posts · 45 votes
    2mo

    Thank you to everyone who took the time to respond. I genuinely appreciate the thoughtful advice, tough questions, and different perspectives. I may reach out to a few of you directly for additional insight as we work through our next steps.

    This is exactly why the BiggerPockets community is so valuable. There is a tremendous amount of experience here, and I'm grateful that so many people were willing to share it.

    I also want to clarify one thing. While I mentioned that Rent to Retirement facilitated the sale of these properties, I don't want anyone to think I'm trying to throw them under the bus. I would be surprised if there was any intentional dishonesty involved, and to their credit, we have spoken with them and they have made efforts to help us through this situation.

    That said, I do believe the facts of what we've experienced are important to share. My goal isn't to assign blame—it's to understand what happened, learn from it, and hopefully help other investors ask better questions during their own due diligence. We have some clear next steps now, thanks in large part to all of your feedback.

    • MD/DC · Member since 2024 · 1k+ posts · 1k+ votes
      2mo
      Quote from @Samantha Andrews:

      Thank you to everyone who took the time to respond. I genuinely appreciate the thoughtful advice, tough questions, and different perspectives. I may reach out to a few of you directly for additional insight as we work through our next steps.

      This is exactly why the BiggerPockets community is so valuable. There is a tremendous amount of experience here, and I'm grateful that so many people were willing to share it.

      I also want to clarify one thing. While I mentioned that Rent to Retirement facilitated the sale of these properties, I don't want anyone to think I'm trying to throw them under the bus. I would be surprised if there was any intentional dishonesty involved, and to their credit, we have spoken with them and they have made efforts to help us through this situation.

      That said, I do believe the facts of what we've experienced are important to share. My goal isn't to assign blame—it's to understand what happened, learn from it, and hopefully help other investors ask better questions during their own due diligence. We have some clear next steps now, thanks in large part to all of your feedback.


       Business is largely about learning experiences. Some cost us more than others but they are all valuable. You have a great attitude. I hope this works out as smoothly as possible. 

  • Real Estate Broker · Northeast PA · Member since 2017 · 2k+ posts · 2k+ votes
    2mo

    I have seen many of the 'turnkey' property sales companies show the same dismal results. To me, they prey on uninformed, inexperienced investors. It is so sad to see.

    We have managed 100's of class c properties--in your situation, I'd cut my losses, sell it, and invest in an area YOU KNOW.  

    When buying, you need to see the property, the street, the neighborhood, employment stats, and migration trends.  And have a team, including property management lined up BEFORE you buy.

    Then you'll have a real fighting chance of coming out ahead.  Good luck.

  • Investor · Fort Washington, MD · Member since 2014 · 1k+ posts · 1k+ votes
    2mo

    Have invested in many C and D class. It can be an extensive challenge. These turnkey people have no motivation to care what deal you get, as long as they off load. I have had places that were considered unrentable. I had one that was so bad, a friend who was a property manager would not take it. No one took it so I had to manage it while deployed to Afghanistan. For me, I just did what I had to do. I managed the best way I could and fought through all the turmoil. This is what made me an excellent manager and over time I developed the skill sets and systems to make them work. I puddled along with many until I got to the point where I can sell at a decent price point. It's no easy answer, but the best thing you can do, is go there, be on the ground, understand the community and figure out how it all works. Most credible managers have no desire to touch these. My friend said units like mine were 10 percent of his inventory, but he spent 90 percent of his time managing them. 

  • Investor · Akron, OH · Member since 2016 · 2k+ posts · 4k+ votes
    2mo

    That sounds more like "D" than "C" , I started out in a "D" neighborhood in Akron and still have one group of properties on the edges of a solid "D" neighborhood. What city are you in?

  • Stuart UdisPro Member
    Attorney · Philadelphia · Member since 2018 · 2k+ posts · 3k+ votes
    2mo

    A neighborhood can absolutely improve, but the key question is whether appreciation will occur quickly enough because the real estate you described is not sustainable. Depending on the current values the other issue is the ability to absorb the realities of today's capex and opex long enough for the neighborhood improvements to occur.

    The fundamentals I'd be looking for are major public or private investment already underway, population and job growth, new retail and amenities, strong healthcare service providers, rising rents and home values, declining vacancy, thoughtful municipal planning and increasing owner-occupancy.  If this is not occurring, you are often better off cutting your losses and selling because you're going to be playing a game of whack-a-mole. 

    I'd be curious to hear what diligence was done before purchasing? Did you personally visit the property? So much vacancy is alarming. I always recommend spending time in the neighborhood early in the morning, afternoon and evening observing the resident's tendencies, stopping into local coffee shop during the day, stop at local restaurants in the evening and weekend, check out the local parks, tour apartment buildings and open houses, check out local grocery stores. These observations are important.

  • Investor · Milwaukee - Mequon, WI · Member since 2010 · 5k+ posts · 7k+ votes
    2mo

    Sorry about your predicament; unfortunately there is no EASY button for this one, I have some bitter medicine for you.

    First thing is to acknowledge the reality: you are telling yourself this is a C class neighborhood, but 20 boarded up houses are on the bad end of class D. Nobody wants to live next to boarded up homes, not even if your duplex is new built. Ask any mother.

    Short of basically giving up, you have two moves left:

    1.) Self manage, at least for now. Nobody cares more about your money more than you. Running class D is hard, but there are people who do it - and they all self manage. A PM is looking at the amount of work and effort vs income and they know they are loosing money every month. Jay made a good point: lower the rent until it is right and looks like a good deal to a reliable renter who is willing to compromise. You can still hire a PM as a repair and maintenance resource. But YOU have to interview and pick tenants, hopefully only once for the next few years.

    2.) Improve the neighborhood by any means possible. Find out who owns the boarded up houses and find a way to get the street turned around. You can try to buy them, find other investors to buy them with you, organize a meeting of all current owners, ask the city for help. Whatever it takes, to get the street cleaned up. Also literally: pick up trash on the entire street. If you are lucky, a couple neighbors will see you and start doing the same. My SIL did this in Washington DC and it worked. Long term, you need the street to improve, that's your only path out - either by renting or selling.

  • Member since 2026 · 35 posts · 45 votes
    2mo

    Thank you again to everyone who took the time to share advice, experience, and different perspectives. I am truly grateful for the thoughtful feedback and willingness to help.

    I have intentionally not shared the city, state, or neighborhood publicly because, for those familiar with the area, it would likely make it obvious who the builder and property management company are. My goal is not to create conflict or place blame, but rather to learn from this experience and share lessons that may help other investors.

    Looking back, our biggest mistake was not personally visiting the properties and walking the neighborhood before purchasing. Regardless of how the investment was presented or the fact that it was marketed as a Class A neighborhood, we recognize that the responsibility to verify those assumptions was ultimately ours. 

    This has been a difficult learning experience, but one we hope to grow from. I sincerely appreciate everyone who has taken the time to share their knowledge and help us think through our next steps.

  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
    2mo
    Quote from @Samantha Andrews:

    I’m looking for feedback from experienced Class C investors who have managed challenging neighborhoods.

    Last year, we purchased two newly built duplexes through Rent to Retirement as an out-of-state turnkey investment. We are now less than a year in, and we’ve already had two evictions. Then, our original property management company decided not to continue managing our properties.

    We have since reached out to other property managers. The first drove through the area and said nearby Section 8 housing was a concern and that they were not comfortable managing there. A second property manager also drove through the neighborhood, sent us pictures of boarded-up duplexes nearby, and pointed out that there are roughly 20 duplexes (40 doors) on the same street that are currently vacant. They ultimately declined to manage the properties, as well. 

    Selling is not necessarily the easiest option right now, so we need to be prepared to hold these properties for at least the next couple of years if we cannot find a reasonable exit.

    For those of you who have successfully invested in Class C or transitioning neighborhoods:

    • Have you seen areas like this improve over time, or do they generally decline?
    • What indicators helped you determine whether a neighborhood was worth holding?
    • What strategies helped you stabilize properties in difficult areas?
    • What would you focus on over the next 24 months to make this work?

    We are looking for honest feedback from people who have experience operating in these types of markets. Are we facing an uphill battle, or are there ways to turn this around?


     DM us to schedule a 30 minute chat to help you out:)

  • Stuart UdisPro Member
    Attorney · Philadelphia · Member since 2018 · 2k+ posts · 3k+ votes
    2mo

    @Samantha Andrews You’re probably hyper-focused on finding a new PM and leasing the units, but as you get your footing, I’d focus on a few risk-mitigation items that can prevent this situation from getting much worse.

    First, since these are newly built duplexes, hopefully there’s a builder warranty in place. Understand exactly what is covered, the claim process, and any deadlines so you don’t miss opportunities to address defects at the builder’s expense.

    Second, given the challenges you describe and the likely quality of some PMs and vendors servicing the property, make sure your contract management is airtight. Verify that everyone is properly insured and that contracts contain appropriate indemnification, risk-transfer, and hold-harmless provisions.

    Finally, the reality is that newly constructed homes on an otherwise distressed block can become targets for vandalism, theft, and liability issues. If these units are vacant make sure you have security systems and cameras. Review your insurance to make sure you are within allowable vacancy periods.

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