Current or Past Customer of Bridge Turnkey in KC? Feedback?

Aurora, OR · Member since 2017 · 44 posts · 58 votes

Hello all,

I was hoping to connect with a few of you who have purchased turnkey rentals from Nathan's team at Bridge Turnkey in Kansas City. I have done my best to research the market, visited KC and met the Bridge team, and have seen their properties mid-rehab and post-rehab.

Looking for some "third party" feedback on how your experience was during purchase and their management style/ tenant retention.

Thanks in advance,

Andrew

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Nathan BrooksBusiness Member

Lender · Kansas City, MO · Member since 2012 · 403 posts · 188 votes

@Tyler Barker @Andrew Korver I appreciate the honest dialogue and conversation. We definitely don't always get things right the first time (believe me, I wish we did!) But we always tell our clients, we always make things right.

@Brock Thomas appreciate you sir!

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Nathan BrooksBusiness Member
Lender · Kansas City, MO · Member since 2012 · 403 posts · 188 votes
6y
@Kevin Sander this means more than you know! Thank you for taking the time to share your experiences here. And also literally sharing the language and culture of our team, leaves me almost speechless. We truly care that you felt heard, taken care of, and ultimately the investments are a success ... and will be back for more. Thank you... we can't wait for that opportunity to be that partner for you.
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Tyler McneePro Member
Member since 2020 · 27 posts · 4 votes
6y
@Kevin Sander
When you say “guaranteed payments” what does that mean exactly?
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Allen Rose
N Bethesda, MD · Member since 2019 · 1 post · 1 vote
4y
Danger! Danger!

Bridge Turnkey cheated me. Bridge Turnkey advertised a newly-renovated 3-bedroom rental property for sale in Independence, Missouri, and I purchased it for cash, sight unseen. When property managers, they recommended, arrived for an onboarding inspection, it turns out the house only has 2 bedrooms, which reduces the rent by $200 per month, EVERY Month!

The CEO and CFO would not purchase the property back from me, even thought they openly agreed they did not deliver what they has represented to me throughout the whole purchase and closing process.

As a Fortune Builders student and Passive Income Club member, I had hoped to find another turnkey rental provider we could trust, but Bridge Turnkey failed on many levels. I cannot and will not recommend Bridge turnkey to any fellow real estate professional or student.

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Emily And Eric Erickson
Real Estate Agent · Tucson, AZ · Member since 2022 · 96 posts · 73 votes
4y
That is horrible. Definitely some lessons learned. Hopefully the hot market will allow you to sell without losing too much, if any at all.
What is a the Passive Income club?
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Jeremiah Pollack
Investor · NY · Member since 2017 · 1 post · 1 vote
4y
I've had very mixed experiences with Bridge Turnkey. I purchased 2 homes from Bridge Turnkey in 2020 and 2021 and although one has performed perfectly another has run into major issues.
Aside from the usual maintenance issues, upon the 1st year client move out inspection it was discovered that the LVP was coming apart due to improper installation. Currently working through how much this is going to cost me (initial quote was for $5k) but Bridge has refused to provide any support, stating that due to the fact that a tenant had lived there for a year that it could be due to wear & tear and they would not be helping out.
Without getting into nitty gritty about how long LVP should last for, needing to replace all LVP after a year, in my opinion points to improper installation not normal wear & tear. Purchasing from Bridge I paid a premium specifically so that I wouldn't have to worry about issues like this.
Tom.& Dani have moved on and the new contacts no longer seem interested in helping their clients. Disappointed overall and don't think I could recommend Bridge to anyone else. They seem to have grown too large too fast and lost the customer service and support they once had.
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