Hello

I have worked with 3 property management companies in Detroit for my properties in Detroit. None of the management companies have been great but this one is the worst.

Assigned 2 properties with this management company last year, common problems were 

1. Owner statements were consistently delayed by 15-20 days, a Jan 1-31 statement which was due on 15 Feb would show up some time in March

2. Every month one or both properties will have $200-300 maintenance charges, which fall under the threshold of not requiring owner permission. When asked, they'd respond vaguely in couple of weeks. Keep following up and they stop responding

3. Rent roll and monthly statements were not aligned, when asked they'd correct it and update in next statement which would take another couple of months for me to check

With this I was not able to keep my books in order, and realized I am losing almost 30-40% of actual cash flow to unknown items every month. I did setup a zoom call with the manager, and the manager skipped the call. 

After few months, the monthly statements stopped updating on the owner portal. I have been emailing, calling, request for a zoom etc to management since last 4 months and no success. Frustrated with no response I asked another PM to take over the management, which they have been cooperating. 

Recently, the original PM disbursed around 60% of the money I would have expected during these months from the rent. But still no statement. I think they'd frame maintenance bills like the previous months if I was to ever see the statements.

What are my options to deal with this management company? They are on the way out, but most management companies have similar traits in the area.