I’ve been using NREIG for a few years and have multiple policies with them for my portfolio. They’ve been good so far, but thankfully I’ve never had to file a claim.

Recently, I canceled a renewal, and their representative confirmed that the cancellation had been processed. However, my mortgage lender still mailed NREIG a payment afterward. NREIG issued me a refund, but the refund was short of the original policy premium.

I called their billing department, and they acknowledged the discrepancy and told me they would investigate it. They said the process could take up to two months. Two months is a long time, but I figured, okay, I’ll wait.

After two months, I called again and was told I should hear back within a week. Two weeks went by and I heard nothing. Every time I call, I’m told they need to speak with their manager, review the issue, and get back to me very soon, but I never hear anything back.

It’s now been three months, and I still haven’t gotten an answer or resolution. Is this the level of customer service NREIG is providing these days?