I have been with NREIG for a couple of years now. My designated representative Aerreon Parker has been phenomenal! We have multiple rental properties with them and everytime something comes up with the mortgage company Mrs Parker has been very responsive and always follows up. Highly recommend NRIEG and Mrs Parker to handle all of your rental property needs!

NREIG provides reasonable pricing and superb customer service. I have been working with Brandy B. for the past several years, and she is truly phenomenal. She always provides timely responses, has the right answers to my questions, and—most importantly—is always there and willing to help. I cannot speak highly enough of Brandy!

I had an excellent experience working with Brandy. She was professional, knowledgeable, responsive, and genuinely cared about making sure everything was handled properly. Brandy took the time to explain things clearly, answered all of my questions, and made the entire process much easier than I expected. Brandy who is dependable, patient, and willing to go the extra mile makes a huge difference. I truly appreciate her outstanding customer service and would highly recommend Brandy to anyone looking for a great insurance representative!

Stay away. Yes they’ll provide you with the policy. But my issue is that I close the policy out and it took Six months for them to process an $833 refund. They provided me with a refund receipt showing money back to my credit card to capital one but yet nothing is posted to capital one in over a weeks time. I’m pretty sure capital one doesn’t make these kind of mistakes. Further I suspect that the company is just floating these different refunds so they can make the money on interest in their bank account! Luck if you use them. I will never use them again.

I work in wholesale residential mortgages and have worked with many insurance agents over the years, so I know firsthand how challenging the process can be. Brandy was outstanding throughout the entire process. She stayed on top of the numerous requests and changes we needed to make in order to get the loan to closing. She worked closely with us to find solutions and make sure our clients’ loan could close. She was extremely attentive, responsive, and timely every step of the way. Based on my years of experience working with insurance agents, I can confidently say that Brandy is someone you can count on to get the job done. I highly recommend her for all of your insurance needs. Great job, Brandy, and thank you for all of your help!

Excellent service from start to finish. Highly recommend. NREIG has been instrumental in getting our rental portfolio properly insured. From the initial consultation through policy setup and ongoing support during our refinance process, they've been responsive, knowledgeable, and easy to work with. Katie and the team answered every question thoroughly and got policies in place quickly without any delays. Their understanding of multi-unit rental properties and commercial coverage needs has been invaluable. If you're managing rental properties and need insurance that actually understands your business, look no further. Five stars.

The agent I mainly work with at NREIG is Brandy Berry, and she is beyond amazing! Super responsive. Hits deadlines, and then some. She's on top of everything. Would love to hire her to work for me directly, but then I'd lose her handling my insurance! Wonderful, wonderful, wonderful. She is the absolute best!

I have been a customer of NREIG for almost 2 decades, and my experience has been consistently excellent. My account representative and the entire team are knowledgeable, responsive, and always take the time to answer my questions and explain policy options so I can choose the coverage that best fits my needs. Whether I'm adding a new property, making policy changes, or updating existing coverage, the process is always smooth and easy to do. Their customer service is outstanding, and I truly appreciate their professionalism, responsiveness, and expertise. I see there are some negative reviews from customers regarding the platform change NREIG underwent last year. I had multiple properties insured with them throughout that period. The platform update did temporarily interrupt the online customer experience but for me it only increased the personalized customer service experience with my account advisor. The monthly billing system has always been accurate - to the penny. I am emailed a breakdown of the cost for each property which makes my bookkeeping consistent. I highly recommend NREIG to anyone in the residential real estate investment industry looking for reliable insurance and exceptional service.

I've had major issues with NREIG. I recently found out I was never covered under their policy for three different rental properties because I was doing co-living and they don't have a question on their intake form regarding that. They don't cover it so I haven't been covered this whole time. Also Carolann is extremely unresponsive. She doesn't return phone calls or emails. They keep billing the wrong checking account as well. Their client portal has been "temporarily unavailable" for a year or more. The only reason I don't give them one star is because they did pay out a small claim on one of my properties without too much trouble.

I am deleting my previous 5 star review as I have encountered a situation in NREIG that is unacceptable. I discovered that I was overbilled for 3 months by NREIG as a result of their system upgrade late last year/beginning of 2026, and I was marked as paying through escrow AND paying out of pocket. Not only was I billed twice for 2 properties during this time as a result of NREIG's negligence, I was the one who found this issue and brought it to their attention, not their team. I brought this issue up in April 21 2026 via call, and was informed an audit would be performed.I had to follow up via email twice and via phone three times since then. I called two weeks ago to check up on the status of the audit as no one would provide a check in or update, and was told that I would be receiving a refund via my payment method on file. I have not yet seen this refund, so I called again today to check in and was told that not only will I not be receiving a refund, the amount overpaid (as a result of NREIGs incompetence) will only be applied as a partial credit for future bills (which wasn't even included on my upcoming bill!). I was not informed of this at all, nor was I informed of the total amount they would be crediting me - just "hey, yeah we owe you money as a result of a mistake we made, but we took it upon ourselves to apply this to future months". Not only that, but when I do cancel my coverage, I will have to REAPPLY to receive this refund again. This is unacceptable, and I do not recommend. Once I cancel my coverage this week, I will no be utilizing or recommending their services again to fellow investors, and will be escalating this to TDI

I have been with NREIG for a couple of years now. My designated representative Aerreon Parker has been phenomenal! We have multiple rental properties with them and everytime something comes up with the mortgage company Mrs Parker has been very responsive and always follows up. Highly recommend NRIEG and Mrs Parker to handle all of your rental property needs!

NREIG provides reasonable pricing and superb customer service. I have been working with Brandy B. for the past several years, and she is truly phenomenal. She always provides timely responses, has the right answers to my questions, and—most importantly—is always there and willing to help. I cannot speak highly enough of Brandy!

I had an excellent experience working with Brandy. She was professional, knowledgeable, responsive, and genuinely cared about making sure everything was handled properly. Brandy took the time to explain things clearly, answered all of my questions, and made the entire process much easier than I expected. Brandy who is dependable, patient, and willing to go the extra mile makes a huge difference. I truly appreciate her outstanding customer service and would highly recommend Brandy to anyone looking for a great insurance representative!

Stay away. Yes they’ll provide you with the policy. But my issue is that I close the policy out and it took Six months for them to process an $833 refund. They provided me with a refund receipt showing money back to my credit card to capital one but yet nothing is posted to capital one in over a weeks time. I’m pretty sure capital one doesn’t make these kind of mistakes. Further I suspect that the company is just floating these different refunds so they can make the money on interest in their bank account! Luck if you use them. I will never use them again.

I work in wholesale residential mortgages and have worked with many insurance agents over the years, so I know firsthand how challenging the process can be. Brandy was outstanding throughout the entire process. She stayed on top of the numerous requests and changes we needed to make in order to get the loan to closing. She worked closely with us to find solutions and make sure our clients’ loan could close. She was extremely attentive, responsive, and timely every step of the way. Based on my years of experience working with insurance agents, I can confidently say that Brandy is someone you can count on to get the job done. I highly recommend her for all of your insurance needs. Great job, Brandy, and thank you for all of your help!

Excellent service from start to finish. Highly recommend. NREIG has been instrumental in getting our rental portfolio properly insured. From the initial consultation through policy setup and ongoing support during our refinance process, they've been responsive, knowledgeable, and easy to work with. Katie and the team answered every question thoroughly and got policies in place quickly without any delays. Their understanding of multi-unit rental properties and commercial coverage needs has been invaluable. If you're managing rental properties and need insurance that actually understands your business, look no further. Five stars.

The agent I mainly work with at NREIG is Brandy Berry, and she is beyond amazing! Super responsive. Hits deadlines, and then some. She's on top of everything. Would love to hire her to work for me directly, but then I'd lose her handling my insurance! Wonderful, wonderful, wonderful. She is the absolute best!

I have been a customer of NREIG for almost 2 decades, and my experience has been consistently excellent. My account representative and the entire team are knowledgeable, responsive, and always take the time to answer my questions and explain policy options so I can choose the coverage that best fits my needs. Whether I'm adding a new property, making policy changes, or updating existing coverage, the process is always smooth and easy to do. Their customer service is outstanding, and I truly appreciate their professionalism, responsiveness, and expertise. I see there are some negative reviews from customers regarding the platform change NREIG underwent last year. I had multiple properties insured with them throughout that period. The platform update did temporarily interrupt the online customer experience but for me it only increased the personalized customer service experience with my account advisor. The monthly billing system has always been accurate - to the penny. I am emailed a breakdown of the cost for each property which makes my bookkeeping consistent. I highly recommend NREIG to anyone in the residential real estate investment industry looking for reliable insurance and exceptional service.

I've had major issues with NREIG. I recently found out I was never covered under their policy for three different rental properties because I was doing co-living and they don't have a question on their intake form regarding that. They don't cover it so I haven't been covered this whole time. Also Carolann is extremely unresponsive. She doesn't return phone calls or emails. They keep billing the wrong checking account as well. Their client portal has been "temporarily unavailable" for a year or more. The only reason I don't give them one star is because they did pay out a small claim on one of my properties without too much trouble.

I am deleting my previous 5 star review as I have encountered a situation in NREIG that is unacceptable. I discovered that I was overbilled for 3 months by NREIG as a result of their system upgrade late last year/beginning of 2026, and I was marked as paying through escrow AND paying out of pocket. Not only was I billed twice for 2 properties during this time as a result of NREIG's negligence, I was the one who found this issue and brought it to their attention, not their team. I brought this issue up in April 21 2026 via call, and was informed an audit would be performed.I had to follow up via email twice and via phone three times since then. I called two weeks ago to check up on the status of the audit as no one would provide a check in or update, and was told that I would be receiving a refund via my payment method on file. I have not yet seen this refund, so I called again today to check in and was told that not only will I not be receiving a refund, the amount overpaid (as a result of NREIGs incompetence) will only be applied as a partial credit for future bills (which wasn't even included on my upcoming bill!). I was not informed of this at all, nor was I informed of the total amount they would be crediting me - just "hey, yeah we owe you money as a result of a mistake we made, but we took it upon ourselves to apply this to future months". Not only that, but when I do cancel my coverage, I will have to REAPPLY to receive this refund again. This is unacceptable, and I do not recommend. Once I cancel my coverage this week, I will no be utilizing or recommending their services again to fellow investors, and will be escalating this to TDI