This matches what I see in reviews. Guests rarely praise a fancy extra if the basics felt shaky, but they often mention a bed that slept well, a shower with steady hot water, blackout curtains, and enough outlets by the bed. I started doing a simple test before each season: sleep one night where I can, work from the desk for an hour, cook a basic meal, and do one load of laundry. Anything that annoys me goes on the fix list before new decor. I also ask cleaners to flag small friction, like a loose towel bar or a dim bulb, because guests notice those details first and remember them at review time.
The kitchen example is especially easy to overstate. “Fully equipped” can mean very different things for a couple and a family of six. I’d check whether the largest advertised group can cook, eat and clean up one meal with what’s actually there—enough plates, a usable pan, sharp knife and somewhere to drain dishes. Then show those details in the listing so the promise is specific.