Virtual Assistants for property management

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Bob S.
Real Estate Consultant · Cleveland · Member since 2020 · 6k+ posts · 3k+ votes
3y
Quote from @Bradley Jernigan:

Has anyone used VAs (virtual assistants) for help with managing properties and tenants? If so, has this been effective with improving efficiency, tenant satisfaction, and overall business operations?


 No you must have boots on the ground. I PM about 600, however I have 6 in OH, and 6 OOS, 

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  • Samuel Eddinger
    Meriden, CT · Member since 2018 · 703 posts · 501 votes
    3y

    I run a PM company.  We are about 50% local and 50% Remote.  Remote Team Members do a great job managing properties and tenants!  There are a number of property management specific companies that help people hire these employees.

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  • Brendon McNaughton
    Investor · Ontario · Member since 2021 · 16 posts · 1 vote
    3y
    Quote from @Bradley Jernigan:

    Has anyone used VAs (virtual assistants) for help with managing properties and tenants? If so, has this been effective with improving efficiency, tenant satisfaction, and overall business operations?

    I have worked with VAs and it has been very helpful. I'd recommend posting a job on Dynamite Jobs to find VAs..
    1Reply
  • Michael SmytheBusiness Member
    Real Estate Agent · Metro Detroit · Member since 2023 · 4k+ posts · 3k+ votes
    3y

    It's one of the biggest trends in the PMC industry.

    Did you know that the national average rate of profits for a PMC is only 10%?

    Because property owners are pushing so hard on pricing, many PMCs are outsourcing to improve profits.

    Logical Property Management4.9464 Reviews
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    1Reply
  • Bob S.
    Real Estate Consultant · Cleveland · Member since 2020 · 6k+ posts · 3k+ votes
    3y
    Quote from @Bradley Jernigan:

    Has anyone used VAs (virtual assistants) for help with managing properties and tenants? If so, has this been effective with improving efficiency, tenant satisfaction, and overall business operations?


     No you must have boots on the ground. I PM about 600, however I have 6 in OH, and 6 OOS, 

    1Reply
  • Sajjad R.
    Real Estate Consultant · WY · Member since 2023 · 19 posts · 6 votes
    3y

    Having more than 7 years of outsourcing expertise specifically in property management, I'll try to explain quickly two ways. But the short story is that property management va's are definitely helpful/.
    First option is to hire a virtual assistant and train them, not sure if you guys have handbooks for new hires. The VA would need training on ins and outs, policies on your leasing, maintenance and all other items in order to properly handle, communicate with your tenants and prospect tenants. It would take more of your time and efforts when it comes to training.
    Second option is to go through a Property Management Virtual Assistants company, they would have trained VA's with supervision and experience. It would save you time and money in training and supervising the VA. Best part is that they would have VA's with different experiences and budget based off how long the VA has been doing property management.
    Feel free to DM me if you need any help or if you have plans on scaling using VA's.

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  • Matthew Metros
    Investor · New York, NY · Member since 2020 · 94 posts · 29 votes
    2y

    Agents help us with operational tasks such as tenant screening & applications, leasing, marketing and listing management, reporting, owner onboarding, phone & email support, maintenance requests, admin support, overnight support, nurturing relationships with realtors and relocation companies, graphic design, bookkeeping, sending owner statements, managing collections, and other back-office tasks.

    I have some agents in LATAM (Argentina, Bolivia) that I can make introductions to.

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  • Amy LoanaBusiness Member
    Member since 2026 · 1 post · 0 votes
    22h
    Quote from @Bradley Jernigan:

    Has anyone used VAs (virtual assistants) for help with managing properties and tenants? If so, has this been effective with improving efficiency, tenant satisfaction, and overall business operations?

    Hi Bradley, yes, I have, and it has worked well in some cases and poorly in others. Success lies in the hands of the operator way more than it does the VA.

    The deciding factor? Do you have your systems, repeatable tasks, expectations, and escalation process documented so a VA can step in and take over?

    Efficiency improves when the tasks handed off are repeatable and live inside a system the VA can learn, log into, and manage. Tenant inquiries, maintenance intake, showing scheduling, rent follow up, renewals... all of it can be done well by a dedicated, property management trained VA.

    Tenant satisfaction comes down to response time and follow through, and when we're pulled in multiple directions as operators, having a VA consistently responsible for this is always a win. You just want to give the VA a clear understanding of what they can and cannot do or say, perhaps a decision matrix or an IFTTT breakdown.

    Operations improve, VA or no VA, when processes get documented. Only what's measured can be managed.

    A few questions for you: What is taking the most of your week right now? What tech stack are you using to manage things? And are you managing them yourself or working with a property manager?

    Happy to think it through with you.

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