To make the AI touch points?

Since you left, we’ve revamped coaching, added mastery tracks, expanded group coaching, launched a new learning platform to tailor mentorship to each student’s level, added more in-person touch points and much more.When energy points toward growth, amazing things happen.Fiya, I can't help but think about the unbelievable impact you could be making in the world if you directed your energy toward growth and production.

The good ones notice right away and feel safer.Community touchpoints: Simple BBQs, pizza nights, or coffee mornings help residents connect and shift the culture fast.Reputation boost: Ask your good tenants for updated reviews—offer small gift cards as a thank you.

Layer a shared folder or Trello/Notion board per property for docs, due dates, and turn scopes, and set three recurring touchpoints: delinquency check on the 6th, vacancy/marketing review weekly, and a monthly performance snapshot with photos and invoices.

Track patterns, not one-offs .Maintenance triageLife-safety and habitability = immediate.Nuisance items batched into one visit to save trip fees; set boundaries for light bulbs, loose handles, squeaky doors .HVAC filters and tune-ups on cadence with photo proof; replace only when failure or at turn unless risk dictates .Turn standardScope template: paint touch-up, flooring repair, caulk, deep clean, locks rekey, curb appeal.Do big upgrades at vacancy, not with tenants in place, unless safety or leakage forces it .PM accountabilityExpectations doc: response times, approval limits, photo receipts, monthly owner update.Calendar check-ins: delinquency on the 6th, vacancy every Friday, turns twice weekly until listed .Biggest time sinks and how to cut themBack-and-forth on minor work orders: batch and set thresholds; teach PM what’s urgent vs optional .Chasing updates: standardize touchpoints and require proof-in-photos for work done .Overpricing vacancies: use ranges, listen to PM’s on-the-ground read, and choose speed over squeezing the last bit on your first units .Quick wins when inquiries slowPhoto order: lead with the best exterior at golden hour, then kitchen, bath, best room.Price bracket tweak: drop to just under a common search filter and add a move-in credit line in the first sentence.First 5 photos tell the whole story: light, clean, and your three sell points up front.Your next movePick one property.

Block two weeknights for investing: one for deal review and offers, one for team and lender touchpoints.

David Kerner with Touchpoint Property Management in Charlotte.

The number of ad hoc calls or touchpoints is typically reflected in the pricing.

No fumbling with key boxes.Hospitality Touchpoints: A welcome basket (local coffee, wine, snacks), handwritten card, and curated local guidebook.Service Design: Contract cleaning crews with a 24-hour turnover guarantee and post-clean photo verification system.System: Guest Experience SOP — Document the 10 “moments of delight” (arrival, first impression, first morning coffee, etc.) and make them repeatable through checklists and automation.4.

People in high price markets seek to invest in better cashflow markets, but need a local operator to manage the touch points that a residential investment requires.