In this case, it looks like it did take more touchpoints than usual to finalize the request.

Larger operators will get dozens of reviews per month and many more touchpoints in direct communications.Do any of y'all use a vendor, team member, or software to analyze these interactions for insights into areas of opportunity to improve guest experience?

These touchpoints are the indicators of success in my experience.Of course I'm biased, however, I am going to say that SEOMEETSREI is objectively the best.

Dan going forward I will not work with Touchpoint Property Management especially since they find it inconvenient to follow the rules and regulations that have been in place since 1984 and insist on insulating the Board and its members including me.

Dan going forward I will not work with Touchpoint Property Management especially since they find it inconvenient to follow the rules and regulations that have been in place since 1984 and insist on insulating the Board and its members including me.

Adding a quick 15 minute weekly touchpoint for the whole team would've been awesome as well and something I will for sure work into each deal moving forward.

There are 5 touch points.  1 is the initial posting on the door - (some leases will allow tenants to waive their rights to a 10 days notice - for late rents) or a 30 days notice is required on a MTM lease. 2 is the magistrate filing (about $150 to $175 - depends on how much is owed, and how many people on lease or you'll have to write "Et tal" after 1 name to cover the entire household when you don't know exactly who lives there. 3 is going to court - the local magistrate will mail you a date and time to appear.  4 is waiting the 10 days after you won possession.

And in addition to using it as an outreach to 100s or 1000s, it can be the first touchpoint for those that you also advertise to on Facebook and Display Networks.

I usually have 4-6 touch-points with the tenant before they touch the lease.

Things such as;keeping hand sanitizer stocked in multiple locations in the unitSanitizing common touch points such as door knobs, light switches, shower knobs, etc.Keeping hand soap stocked at sink locations....And there are many more hereI think if you're proactive in things like these, when other owners may not be, it will make you're listing look all that much better.All the best!!