My guess, and I emphasize “guess” is that OD just totally misread and mishandled this PR “nightmare”.   

Clearly Norada does NOT vet the out of state managers and I cannot emphasize enough how stressful and difficult this has been because of that.

I want to emphasize that the builder has failed them clients.

Don't make them feel that way.Seventh You have to emphasize how it benefits the seller, over getting (or ultimately not getting) a "cash" offer.Eight you have to make it easier to go with your option, rather than waiting for "someday" getting a "cash" offer.Ninth have a backup offer you can live with in case the seller doesn't like the first one.Tenth  Practice, Drill, Rehearse, again and again with someone, until it just rolls off the lips.

   •   For Paulding deals: because the price point is higher and market is more stable, emphasize premium rehab + strong exit buyer (FHA/USDA or retail) to make your ROI compelling

House hacking with a significant other emphasizes the location aspect even further.

Folders broken down by property, current leases, past lease and NNN Bills.We use the free version of Stessa for rent collection and lease expiration management.We emphasize email is best for maintenance and phone calls are best for emergencies.

I like the approach of starting simple with house hacking and using a focused buy box to build experience and equity while keeping risk low.Your advice on early partnerships being role- and rule-based, as well as emphasizing facts over feelings when analyzing deals, is incredibly valuable.

I emphasized that their neighbor's complaint was reasonable - no one wants to live next to a mess, and I will not tolerate disruptive tenants. 

I can't emphasize enough the importance of a good construction administration process when undertaking a construction project.