Noise complaints by tenants

[Maya Jones]

How do you deal with tenants that complain about noise at late hours of night? 
the other tenants respond by saying they try to stay quiet. 
For landlords that have dealt with this? Whats your step by step approach if you have one? 

[Colleen F.]

@Maya Jones  people differ on the opinion on that. To me this is regular noise not party noise and I look at how is the building contributing, is there anything reasonable I can do and how reasonable are their expectations?  Its a multifamily, there is going to be between unit noise. I had one guy kept complaining, I recarpeted the hall stairs, put a slow closer on the door and he still complained that the upstairs neighbor walked too loud on rugs. I told him I didn't want to hear any more he had to work it out with his neighbor and he was free to move, he moved. No one after him complained. These guys I think a blue tooth TV and head phones would solve most of the issue if it really is loud TV volume but if it is just regular TV they are going to complain about something else.  Now there are devices that can measure noise volume but if it is both units not sure how you decide which one is making the noise.