Ends lease on July 2025.In December, tenant said there was an odor coming from garbage disposal.Tenant had tried their own DIY fixes for a month with no resolution. 

Quote from @Pankaj Malik: Update - Tenant has now requested County mediation to help resolve the dispute.

We want to detail the responsibilities, capital contributions, profit and lost sharing percentages, decision-making process, have dispute resolution methods, and exist strategies.

Out of topic but how do you handle guest resolution on your direct bookings? 

Lack of provisions for dispute resolution is a common oversight.

Yes, they can dispute the charge and then the CC company will have to open a dispute that you will have to answer to attempt to get your money. 

Current Construction Co. and Resolute RDM have acquired this development project in Lebanon, MO.

I had an experience with a terrible tenant who reported me for a bogus claim but by making the claim it allowed me to gain access needed to get photos of the condition of the property, and then the tenant refused to allow maintenance people in which really helped prove my side of the situation.If possible, explore alternative dispute resolution options like offering the tenants a cash-for-keys agreement.

just a question - does '1 hour to resolve complaint' actually mean resolution of the issue? 

Mediation is a process in which the parties meet with an impartial person who helps to resolve the dispute informally and confidentially.