Sure here's how it works in a few sentences... He has 3 key members of his team. The agent who handles the A to B transaction. He has a negotiator, and he has a BPO agent that he uses to go meet w/ the banks BPO agent when they go to the property.
Nathan gives a cut of the spread to his negotiator and a bonus to his agents. H epays his BPO agent a set fee per deal. His program is designed on HIGH volume. He will do a bunch of deals that he makes 15 to 20k on VS a couple where he makes ALL the profit.
He outsources everything. Each of his team members has a specific role in the transaction. He doesnt talk to the bank because his negotiator does this. He doesnt collect hardship letters and any seller info on the A to B because his agent does this. Many agents frustration is in attempting to work the transaction on the A to B side as well as the B to C side of the deal, AND deal with the bank negotiations. Nathan has eliminated the need for agents to do this so they can focus on selling.
Lots of people ask, well what if the spread isn't large enough for him when the short sale gets approved?? Answer... he values his relationships w/ his agents so he lets them go forward w/ it anyway and collect their commission. This works because he does so many deals ((he personally has over 100 in process at any given time)) it doesn't matter if he makes little to nothing on a few.
He files a notice of option right off the bat, this helps with the 90 day seasoning when it is flipped to his end buyer. I can understand how it doesnt make sense that you would never tal to the seller. He is able to do this because his team is trained to know EXACTLY what his criteria is for deals. He only does this in the Tampa market too.
Sorry for the long response, that's the best way I can explain it though. Have I closed a short sale yet?? No, i'm still building my team. I know he does this though everyday, and is quite successful at it. Hope that helps clear it up a little better.