How Can I Track Whether People We Contract to Make Calls Are Really Making Calls?

Question

I'm considering hiring someone to make preliminary screening phone calls to our leads using a script.

My concern, however, is tracking their progress, and making sure that they're actually calling everyone.

If I give them a list of 100 names and numbers, how can I possibly track that they're actually making calls?

In my mind, they could very well (for example) just call 15 of the 100, and say that they called all 100, and that they left voicemails for the remaining 85.

Is there anything I can do other than just trust that they're actually making calls?

I plan on giving them a spreadsheet, where they'll document who they called, and who they left voicemails for.

Thanks

Michael Quarles · Answer

When I had 16 cold callers we had a rule. 3 strikes you're gone. Three days in a row without a solid appointment they work somewhere else. And we had a great call log.

email me and I'll send you a copy

Mark H. · Answer

You can slip in a few numbers for friends & associates who will actually answer the phone.

You can also slip in some google voice numbers to see what voicemails they leave sound like. If you set-up google voice accounts, you'll get a playback of the message in your email. That voicemail is basically a sales call - is it persuasive, or just someone reading off a script? Phone jockeys are the lowest of the low, but some people *really* put in an effort and implore you to call *right now* - those are the people you want on your team.

I worked in a call center for eight years... It isn't really possible to put it on paper, but you'll know it when you hear it without any doubt.

Alvin Grier · Answer

Just did. Thanks.

Alvin Grier · Answer

Great idea.

Dave M. · Answer

Providers website. They can download a list of all calls showing time, number called, length of call (proves they actually left message/talked to someone).

You could require this in order to get paid

Alvin Grier · Answer

Would you be so kind as to elaborate on your suggestion? I don't get what you're saying.

Are you saying that the numbers I "slip" into the list here and there (that are really going to people I know) should be Google Voice numbers, so that I can hear what they sound like when they leave voicemails for people on the list?

Alvin Grier · Answer

I won't be providing the phone. How can I get a call log without waiting for their cellphone bill to come in the mail?

Mark H. · Answer

Google voice is great if you want to see what the tone & demeanor of any voicemails are.

Alvin Grier · Answer

I absolutely love that idea.

Dave M. · Answer

Just ask for a call log if they're using their own phone. If using your phone you can easily pull records and cross check a few numbers with our printed list.

How Can I Track Whether People We Contract to Make Calls Are Really Making Calls?

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