Rehabbing kitchens and bathrooms sinks and faucets

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Rehabbing kitchens and bathrooms sinks and faucets

Jerell Williams
Member since 2023 · 4 posts · 0 votes

Are there any significant benefits for using name brand sinks, faucets, toilets, etc. (Kohler, Delta) as opposed to the cheaper brands (Glacier Bay, America Standard) in rental properties?

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  • Joseph BeilkeBusiness Member
    Real Estate Agent · Palm Coast, FL · Member since 2018 · 364 posts · 244 votes
    2y

    I just went through a faucet replacement part nightmare.  It was with Pfister bathroom faucets.  I needed new Aerators for all 4 matching faucets.  My Kitchen is Kohler and I needed to deal with them about a year ago. 

    Hear what I learned.  Kohler does not like to be universal, but with that said their customer service is top notch!  I needed to place the kitchen one, they email me a voucher that I took to LOWEs and got a brand new one at No cost.  The old one just got tossed in the trash.

    Now for Pfister,  life time warranty very nice design, love the look and quality.  They also do not like being universal and needed new aerators.  Here where they failed,  their online customer service is a joke, took 3 calls over 3 days to get someone that I could understand, there background noise wasn't overly loud and there systems were working properly.  They source it to people in other parts of the world and the crap I hear in the back ground is un real.  They don't understand the product they are servicing and thus you have to explain in great detail what is the problem.  I was finally able to get what I needed because they do not sell it in store at all, and not even on their website.  They shipped it at no cost, which shocked me, but hey, I'll take it.

    My opinion is spending a few hundred bucks for quality is worth it for great customer service when you need a part that is not universal and can't be found at Lowes, Ace or HD.  

    Next time I'm going all Kohler.

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  • Scott E.
    Contractor · Scottsdale, AZ · Member since 2010 · 2k+ posts · 3k+ votes
    2y

    Great response from @Joseph Beilke above.

    What I'll add is that this is going to depend on the price point of your rental as well. You will need to meet different tenant expectations when renting out a $1,200 per month 2 bedroom unit compared to renting out a $2,800 per month 2 bedroom unit.

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