RESimpli CRM Pros & Cons
Member since 2019 · 22 posts · 18 votes
I am considering moving over to RESimpli and would appreciate any feedback from current users. Please provide the pros and cons of this system.
Hey everyone,
I just wanted to give an update for RESimpli now that I have been using it for a couple of months now. Please keep in mind, this is my opinion and I am not being paid by RESimpli or any other person for my comments. Hopefully, I can actually help the Investing Community with my own experiences and this will help someone decide if this software is for them or not.
First let me say, that I am totally impressed with how the company is run and that starts with Sharad. I am not just saying this because he is on this forum or post. He really is a proactive person. The company is as well. So far my experience with Resimpli's Customer Support has been exceptional. One of the reasons i chose ReSimpli was because I called one of the other companies I had narrowed my CRM down to (will withhold the name of the company) and they had one of the worst support teams I have ever experienced. They could hardly answer any questions and the ones they did answer just seemed a bit off and lacking. I gave them two chances just in case they had a newer support person. So ReSimpli wins out in this category.
I know I mentioned good support but also they have really good onboarding as well. They also tell you that if you need additional onboarding that they are happy to set up additional classes.
One thing I like is that they have a weekly Mastermind call. This is a good chance to see how to put the software to work. Sometimes there are guest speakers and sometimes it is Sharad showing you how to use the software. The videos are recorded and you can go back in the Help section and watch them later.
Now here is something that I hope changes. One of the reasons I chose ReSimpli was to also send out postcards. It is pretty easy to use and send out postcards. However, it may be 12 days before the order goes out (I think that is what it was on my last order). It worries me that another investor may reach my targeted homeowner before I do. I hope this amount of time will be reduced in the future.
There are always improvements taking place. Each month so far new updates have been added to the software making it easier to use. They even ask you for input to make changes. Just this past week, I got an email letting me know that they are making changes to all of the plans. Now all plans include List Stacking AND all plans now include the Driving For Dollars app. I have to say, that was pretty cool. A company adding more options to a plan instead of trying to Nickle and Dime me with upsells. How refreshing!
So my first few months with RESimpli have been good. The software is fairly easy to use and they really are on top of things. I hope this helps.
And just like that, I have a meeting with Anthony.
Thanks Resimpli!
I had a terrible experience with RESimpli!
I used the trial for my fledgling cold calling business. I missed the cutoff for canceling my subscription by 8 hours and they wouldn't refund me the $369 they charged even though I don't want to use it anymore. I requested my funds back and they just sent pictures of their no refund policy.
I tried watching their tutorials to learn the program but none of the buttons existed that were described in the tutorials. I finally set up an hour with their help desk to learn the program and the woman I was on with didn't know the program either. I kept asking questions and she just ignored them. Some random person interrupted my zoom lesson to school me and her on how to use it. Awkward!
Additionally, once I finally got up and running, their DNC filter wasn't working. I had to take 30 minutes out of my day to describe how their filter was filtering out all phone numbers associated with a contact if one of the phone numbers in the contact was DNC. Took them two days to fix and meanwhile I had to manually filter. Who knows how many leads I lost due to this error?
After working with it for two weeks, I found the software not intuitive and I still had to reach out to help desk on a daily basis trying to figure out how things worked. I consider the time I spent trying to learn this software wasted unless I can save someone else from doing it. I would not recommend RESimpli to anyone else.
Hi Soley,
We are having lots of challenges with REsimpli at the moment. The support team is kind and responsive, but everything seems to be a support ticket which takes about 2 days or the chat which takes a couple hours to get an answer and the response is not always clear. Nothing is done in real time. And then half the time it can't be done within the system. The support team is very nice, but we are not getting the functionality that we thought it had. It's beyond disheartening. SO much of the program has to be executed, one by one by one, so I have to touch the same prospect/lead 3-4 more additional times to get it moved from list stacking, over to an active lead, and then into the dialer, and then into a drip campaign. OR if we don't do that, we can email support with a bulk export list (which takes a lot of time to create itself) and then wait a couple more days. None of this is sustainable for trying to work lists of more than maybe 50-100 at the time. Is there anything else you've found or would recommend? We really wanted to give it a fair shake and are trying to get set up with texting but it's been roadblock after roadblock.
REsimpli is the worst. They used to be good and simple. Now they charge for every single stupid thing and when their system wouldn't allow me to toggle my subscription from annual to monthly (because i was planning on going to a different CRM) it charged me for $3800 for the year and they refused to refund and go to monthly. Now they wont let me ad a dialer on a monthly basis because i am still signed up as an annual subscription forcing me to pay for 11 more months even if i only need it for a month or two. They are just terrible. If you like paying lots for your CRM then go ahead. The platform is OK but not exceptional. Much better options other places. I am moving over to GHL in my other business and will be doing the same with this business later in the year. Way less for way more.
I ended up moving to Mojo Dialer. Understood it on day one. When I canceled it they refunded my amount since I was wishing the grace period. It doesn't have the same filter capabilities as REsimpli did but the triple dialer was awesome and so worth it. The deal flow I was getting wasn't hitting my own numbers so I called it quits. If I go back, I would probably use this software again though