Agentic AI in the Multifamily Housing Industry

Multi-Family and Apartment Investing
1yFollow

Agentic AI in the Multifamily Housing Industry

Ella Compton
Member since 2025 · 52 posts · 30 votes

I recently read an article about how Agentic AI is quickly becoming a game changer in the multifamily housing industry. Apparently it is unlike traditional AI, and can independently initiate tasks, manage leasing, and make decisions. Major players like Cortland, Equity Residential, and JLL are adopting this AI use to streamline operations and improve customer service. 

I find this concept very interesting in seeing how it could boost efficiency and reduce vacancies. However, my take is that while AI should be utilized to improve operations, it shouldn't completely take over. Human interaction is still key in leasing and customer service. 

Curious to hear what others think. 

(article from RE|STRUCTURED news) 

0Reply
21 views

2 Replies

Jump to latestLatest
  • Brian TeeterBusiness Member
    Little Rock, AR · Member since 2021 · 75 posts · 64 votes
    1y

    I recently stated using an AI platform called Vendaroo in my property management business.  We are using it mostly for maintenance request calls from tenants.  Most of our tenants use our tenant portal to request maintenance online. However, we have many that forget about the portal or simply dont want to go through the steps... They would rather call in the request.  These types of calls can take a lot of staff time to answer and triage.

    So far, Vendaroo has worked well in answering the incoming call and speaking/communicating with the tenant.  Its actually is amazing how well it triages, trouble shoots the issue, deciphers and prioritizes the reported issue/issues. It creates a work order for us to approve and review. Then we dispatch our maintenance team or the  appropriate vendor.  It is designed to actually dispatch the vendor directly, but we prefer to approve to review and approve with human eyes. As we have learned that sometimes, it doesnt fully comprehend the extent of the issue. Or, worse, tenants have figured out that they can bypass us with Venbdaroo. For example, we had a tenant that we had verbally denied a maintenance request. The tenant then made a work order through Vendaroo.  The AI didnt know that we had already denied the request and thus dispatched Vendor.  SO, we have dialed back on the dispatching and leave that to human approval.  Finally, another great value is that is interacts with our PM software (Appfolio) and logs the call and maintenance notes to the property. So it's all documented fully.

    Overall, the technology is amazing and helpful. We have had excellent feedback from our tenants on it as well.  

    501-951-7100
    Turnkey Property Management4.8170 Reviews
    View Page
    1Reply
  • DeAndre White
    Investor · Ohio & Fort Lauderdale · Member since 2021 · 75 posts · 50 votes
    1y

    @Ella Compton I recently stumbled into a AI SAAS called IntellCRE, it's an AI powered underwriting software. Have not given it a try yet but conceptually it's very interesting.

    We focus on medium multifamily (5-30 units) so it allows you to upload P&L's / T12's / etc and it scans them automatically and exports full reports.

    I might consider something like this in the future for "first pass" top funnel underwriting, then dive in deeper on the most promising deals. Just something interesting, might be worth a look. Cheers!

    0Reply
Join the conversationCreate a free account to reply, vote on answers and follow this thread.
Log InJoin for Free