Investor · San Francisco, CA · Member since 2015 · 302 posts · 206 votes
Do any syndicators out there offer electronic Apps or a website for their investors so they can track their shares and their return results? So they can check in to whenever they want to see how their investments are doing? If not, then what do you use?
Investor · Santa Rosa, CA · Member since 2012 · 2k+ posts · 7k+ votes
8y
We do. Investors have a personalized online portal where they can log in and see all of their investments, capital contributions, distributions, quarterly reports, K-1s, emails, etc. They can also see details on the properties such as address, statistics, data on the loan, pictures etc.
When we have new offerings they can see those too and invest at the click of the mouse and electronically sign their subscription documents. There is also an archive for all due diligence exhibits so they can access those and they remain available throughout the life of the investment.
Our clients love it because they can see all of their investments, all of their accounts (such as IRA, trust, LLC etc) with investments segregated by account, and it works on mobile devices. It's the ultimate tool for transparency.
And we love it because we spend less time re-sending misplaced K-1s and reports and it greatly streamlined the investor onboarding process.
Investor · North Richland Hills, TX · Member since 2013 · 1k+ posts · 1k+ votes
8y
Yes, one syndicator I invested with started to provide all documents, statements, distribution history and the like online. A few more are doing similar things but I never invested with them so I only see current offerings if there are any.
However, I don't put much value in the online delivery of documents. If the deal performs well I could care less if anything is available online; if it does not perform, having access to past history makes no difference as I have that history anyway.
Investor · Santa Rosa, CA · Member since 2012 · 2k+ posts · 7k+ votes
8y
We do. Investors have a personalized online portal where they can log in and see all of their investments, capital contributions, distributions, quarterly reports, K-1s, emails, etc. They can also see details on the properties such as address, statistics, data on the loan, pictures etc.
When we have new offerings they can see those too and invest at the click of the mouse and electronically sign their subscription documents. There is also an archive for all due diligence exhibits so they can access those and they remain available throughout the life of the investment.
Our clients love it because they can see all of their investments, all of their accounts (such as IRA, trust, LLC etc) with investments segregated by account, and it works on mobile devices. It's the ultimate tool for transparency.
And we love it because we spend less time re-sending misplaced K-1s and reports and it greatly streamlined the investor onboarding process.
Investor · San Francisco, CA · Member since 2015 · 302 posts · 206 votes
8y
Thanks for the responses.
The reason why I'm asking is I was thinking about developing an App for this as well. In this here age of the smartphone I would think it would be attractive, and almost expected, for investors to be able to track and check their investments at the click of a button just as everyone can with stocks, online banking, etc...
@Brian Burke was this a white label product or did you guys hire developers and have it custom made?
Investor · Santa Rosa, CA · Member since 2012 · 2k+ posts · 7k+ votes
8y
White label. Developing our own would be prohibitively expensive with similar feature set. It was really important that the interface was user friendly from the investor's point of view, and yet robust enough to do everything we wanted it to do. The developers have spent millions, it wouldn't make sense for us spend that kind of money. That said, it's not like it's cheap just because its white label. You have to have a fairly large scale to justify it.