I am currently using REIKIT and there are some items that need polishing.
1. If you want to understand lien history, there is a limit to how many they will automate. I hit the limit without any data being returned.
2. The data feeds for properties often needs to be retyped such as sq footage, number of rooms, etc.
3. Really need a mobile version. especially when you are researching a property.
4. No ability to set defaults for items like laywer fees or commissions. The ability to have default expenses such as cost of a dumpster is not there. and you will need to add to every investment manually.
5. On more than a few posts to the marketplace, they advertised free leads but this is not true.
6. Would be great if there were a way to import from auction.com and similar sites instead of having to retype.
Founder of REI/kit here. I wanted to address some of your experience with the software.
First of all I am not a guru, and I don’t sell courses on how you can become rich. What I do sell is tools to help you succeed. The tools are not perfect, no tool is, and in large part you get out of it what you put into it, but I can tell you from our customers’ experience that they are effective in getting people in front of deals.
I realize not everyone’s experience is always going to be flawless, but we pride ourselves on our customer service to address times when things like that might happen. This is why you get several personal non automated emails from us offering to help you get set up with the software with a one on one call. I don’t believe you took advantage of that offered help.
When you did have an issue with your lead pull, you did reach out, and not only did we give you a refund, we also gave you a credit so that you can perform another lead pull at no charge to continue exploring the software.
From what I constantly hear, you are unlikely to get that kind of service from any of our competitors, and perhaps that’s why you might be cynical. Understandable.
In regards to your specific comments:
1) I wish you would have sent us a support request to investigate no data being returned so that we could have at least been given the chance to try to address it for you.
2) We pay for and are reliant on several sources of the public record in your area which means that it’s only as good as your local public record office. In most areas it’s quite good as assessors are more and more automated, in some areas the public record is not as good. We have evaluated many data sources over the years, and have found that our current one has some of the best data density out there, but yes there will also be cases where you might have to add information for your analysis that your public record office does not share.
3) Although we aim to have the experience as mobile friendly and responsive as possible, the amount of data and the kind of usage that you should be using the software for does not lend itself to a mobile experience. So while it would be nice to have a mobile app, our focus is currently is on building a fully featured software to help you most specifically with the most difficult part of a business which is lead generation. No we don’t have a mobile app, but on the other hand that means that you’ll be hard pressed to get this amount of value for the price from any other software that includes virtual phone numbers, a website, text messaging, outbound calling, call recording, email automation, a CRM, on top of a full analysis suite.
4) During a free onboarding call you would have found that yes you can set defaults for purchase, sale, and holding cost items. You are correct we do not have defaults for dumpster costs.
5) I am really not sure why you believe we’re not telling the truth with our lead pricing. Our pricing page outlines the number of free leads that you get with each plan and the per unit cost beyond that. Since you were not a paying customer you were not eligible for the amount of free lead credit that a paying customer is, however on a trial we still give you 10 free leads to see how the software will work for you. It is worth saying, that unlike our competitors that claim a list of property addresses equates to a list of leads that they give away for free, our leads are not just a list of property addresses and instead contain actual contact info which is far more valuable. A property address without contact info is not a lead. We give you fully skiptraced lead info with phone numbers and in large part emails that you can add directly into a successful text or email or cold calling campaign.
6) Yes you can import leads from other lead sources into the CRM as long as you use our CSV template to import that data.
I can appreciate your experience with the software may have been not to your expectations, but you can bet that I stand 100% behind it which is why we invest so much effort into helping our customers get over anything that might prevent them from getting started, as well as in improvement from feedback like yours.
So although you may not have become a rabid fan, I appreciate your feedback so that the team can learn from it.
@kuba F Intellectual honesty says that if you have to pay for something then it is not free. You may want to suggest that leads are available at no additional cost at certain tiers but free is misleading.
@Kuba F. Thanks for violating the privacy of people who sign up for your website. My dad signed up for an account which you cancelled because you thought it was a duplicate. Interesting that you exposed his email to me. I wonder what would have happened if someone signed up with a similar name to another user?
The idea is not intellectual dishonesty as you say, but to help our customers understand the value of what they’re getting.
When you compare it to our competitors where you get charged more per month and you still don’t get any contact information included in their more expensive plan, whether we call it free, included, or credits, most of our customers understand that they’re getting something of value that they would have to otherwise pay for, elsewhere.
Someone pays for it, and in our instance I am paying for it, and I am not passing that cost onto you. I apologize if that’s not clear or if you believe that’s dishonest.
In terms of your cancellations, signing up for multiple trials from different email addresses on the same IP address and using the same credit card with the secondary email domain pointing at the primary domain's REI/kit website is clearly a violation of our terms of service, regardless if it's the same person doing it or not. I understand you might not like that, but there is a real cost associated with providing a free trial where you get to use all of the tools at no charge to you and therefore it is not allowed on our platform.
Why be so flippant with words. Surely you understand the difference between free and at no additional cost. cost comparing your business practices to others who have slimy practices is interesting
My dad liked your software and now will be looking elsewhere