Landlord Email to Residents EXTREME COLD WEATHER ACTION

Landlord Email to Residents EXTREME COLD WEATHER ACTION

Real Estate Coach · Louisville, KY · Member since 2008 · 12 posts · 6 votes

Attention Landlords and Property Managers

In my neck of the woods, we are having record setting extreme cold temperature that seem to keep lingering on and on. In the past, we are use to having a spike for a day or two and then warm weather returns.

This year, right now, Alaska is warmer than my hometown here in Louisville, Kentucky.

Frozen pipes can be a devastating blow to your wallet and bank account, especially when it seems to never leave.

This year is different. It feels like we are living in the arctic or Siberia. In an effort to try to keep plumbing cost down, I created this email to send to all of our current residents.

Please note, I understand not every resident will follow these instructions, but if one resident does follow these instructions you have save money, time, and grief.

Here is the email. Feel free to steal and paste (copy and paste) to send to your residents (tenants).

Subject: “WARNING! How to Prevent Frozen Pipes and Headaches!

BODY:

EXTREME COLD is happening and TONITE!

RECORD COLD Temps below ZERO

TIP: How to keep your pipes from freezing

  1. Turn on faucets allowing them to run a faster than a drip.. a very slow stream -, BOTH Hot and Cold,
  2. OPEN The Cabinet Doors BELOW All of your sinks, kitchen, bathrooms, etc.
  3. Turn up your thermostat now to get a head start before below zero temps arrive.
  4. Laundry Room - Washer, dryer - if your washer and dryer is against an outside wall, please unscrew you hot and cold water hoses from your washer and place them in your washer (the same place you place clothes) and let the hoses just dangle in there. Turn on both hot and cold washer lines to a very slow stream.
  5. if you feel like these are not working, you can always add a hair dryer to blow warm air under your sinks, or on the faucets in your laundry room
  6. If your home is built on a crawl space, take cardboard and cover all of your vents in your foundation. (remember this was in your newsletter in the fall)
  7. If you have a basement, carefully check all of the exterior walls looking for sunlight shining thru cracks where foundation meets the wall and especially where things are poked through the outside wall. This would things for your central air conditioning system, dryers vents, and more Plugging up all of these holes will save you money and prevent headaches..

Please Keep in Mind, this extreme cold weather is causing havoc with folks who are not prepared.

You can now be prepared and doing these simple little tips, you can save yourself a ton of headaches, grief, and inconvenience and money.

Stay Warm More Tips:

  • front and rear doors: roll up bath towels and place snugly against the bottom of each door.
  • while at home, get a big pot and fill with water. turn your stove on low to heat the water without a lid on the pot, you will get moisture and raise the humidity in your home. CAUTION: You MUST Turn OFF Your Stove if you leave your home for anything. NO EXCEPTIONS.
  • SPACE HEATERS: Use extreme caution when using space heaters. A spike in home fires happen every year from improper use of space heaters during cold weather.
  1. NEVER Use an extension cord with a space heater. ALWAYS plug directly into wall outlet
  2. NEVER Allow electric cords of any kind to be bunched up in a pile or circled on top of each other. This causes them to overheat and causes most fires in cold weather.
  3. ALWAYS UNPLUG electric space heaters when sleeping and when you are not at home.

Remember, it is not fun having no water, water all over your home, and the headache and mess of dealing with it and cleaning up everything. Please take action on these tips to save yourself money, grief, headache and major inconvenience

If you have any questions, please visit our website 24 hours day or call the office

Whitney

Office Manager

Vista Properties, Inc.

====================================

Mike Butler

2Reply
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Most Popular Reply

Lake Villa, IL · Member since 2014 · 18 posts · 3 votes
12y

I would delete #5 the section saying to use a hairdryer on the pipes. Google

man trying to thaw pipes sparks marion twp. fire

That is an example of somebody leaving a dryer running unattended burning their house down. a much better and much safer option is a portable fan blowing air into the cabinet. if the air around the pipe is above freezing the pipe cannot freeze. BTW im obviously new here and new to investing but i am by trade a Pipefitter/commercial HVAC technician.

See this reply in the discussion

20 Replies

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  • Real Estate Coach · Louisville, KY · Member since 2008 · 12 posts · 6 votes
    12y

    What do you think? Feedback from real people and investors is awesome!

    Mike Butler

  • Sherman Oaks, CA · Member since 2013 · 3k+ posts · 2k+ votes
    12y
    Originally posted by @Mike Butler:
    What do you think? Feedback from real people and investors is awesome!

    Mike Butler

    Hi Mike, that's good info. My concern would be the leaving water on part if the drains had a hair clog or something.

  • Roy N.Pro Member
    Rental Property Investor · Fredericton, New Brunswick · Member since 2013 · 7k+ posts · 4k+ votes
    12y

    @Mike Butler

    I imagine weather like this must wreak havoc in Kentucky and points south.

    Here, where winter is 5-6 months long and "extreme cold" is -40, you would expect folks to know better than to run plumbing in an {un/under-}insulated outside wall. Sadly we have encountered this and worse - plumbing run on the cold side of an insulated wall - in properties we have purchased.

    The dripping faucet is the "common knowledge" with which we all grew-up, however in extreme cold you need a steady stream (dribble) of water to provide enough volume to slow the freeze, even then a prolonged bout of extreme cold (say a week between -40 & -10F) the pipes will eventually freeze through. A slow dribble of water may also increase the chance of freezing drain pipes.

    Increasing the heat in the house, insulating your pipes, plugging drafts along the sill in basements and crawl spaces or, it the worst cases, putting a heat ribbon on the pipe {we have an old house with a rubble foundation and poorly run water pipes, the heat ribbon is the only way to over come a week of -30} will go a long way to keeping your water lines from bursting ... or, at least give your dribble a chance of holding off old man winter.

  • Jean BolgerPro Member
    Aurora, CO · Member since 2012 · 2k+ posts · 1k+ votes
    12y

    That's great Mike! Thorough but easy to follow directions.

    I've had some frozen pipes in Columbus this past week- don't know the extent of the damage$ yet :(

  • Joshua D.Pro Member
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    12y

    Thanks for sharing this, @Mike Butler ! These tips are invaluable (and worth doing in your own home as well in these extremes).

  • Real Estate Investor · Audubon, PA · Member since 2009 · 13k+ posts · 8k+ votes
    12y

    I can see the washing machine hoses causing a flood, when tenant removes the ends connected to the spigot rather than the back of the machine :)

    Are you sure that the washing machine will automatically drain when it fills up with the water from the laundry hoses? If not, that is another potential flood that comes by actually following the instructions.

  • Lake Villa, IL · Member since 2014 · 18 posts · 3 votes
    12y

    I would delete #5 the section saying to use a hairdryer on the pipes. Google

    man trying to thaw pipes sparks marion twp. fire

    That is an example of somebody leaving a dryer running unattended burning their house down. a much better and much safer option is a portable fan blowing air into the cabinet. if the air around the pipe is above freezing the pipe cannot freeze. BTW im obviously new here and new to investing but i am by trade a Pipefitter/commercial HVAC technician.

  • Real Estate Professional · West Palm Beach, FL · Member since 2012 · 23k+ posts · 13k+ votes
    12y

    @Steve Babiak I assume he is talking about disconnecting at the faucet, assuming there is that common tray/insert that encompasses the drain for the washer drain hose. Should probably pull out the washer drain hose from the drain. Agreed, the washer won't drain as the drain for the washer hose is above the level of the washer tub.

  • Real Estate Broker · Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH · Member since 2013 · 31k+ posts · 20k+ votes
    12y

    Good tips mike. Proactive. I like it.

  • Colleen F.Pro Member
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    12y

    Great tips! One tip I would add is if you think this will be an issue and written directions will be hard for your tenants to follow, take some pictures and label them. Even though you think for example # 4 they should know exactly what you are talking about you would be surprised.

  • Investor · Atlanta, GA · Member since 2013 · 3k+ posts · 3k+ votes
    12y

    This is the time when I'm so sick of my low-income tenants.

    Turns out that some of them just don't want to spend the money to have the gas turned on and go through the winter with a space heater heating 1 or 2 rooms.

    In addition to that being a fire hazard, it assures that the pipes freeze and burst. I had 3 burst 2 weeks ago and paid to have them fixed, even though my lease states that it's the tenant's responsibility.

    I had discussions with all 3 of those tenants right after, telling them again that it's their responsibility if this happens again.

    All 3 had their pipes frozen again 2 days ago. And they're all up in arms, because I told them that they'll have to hire a plumber to get this fixed. They just simply don't care and they don't learn if they don't ever have to pay for it. They don't want to get the gas on and they don't want to pay the water bill for a dripping faucet.

    Right now I'm wondering if I should give all of them notice for not heating the house, but by the time they're out it'll be spring

    Grrr

  • Jerry W.Pro Member
    Moderator
    Investor · Thermopolis, WY · Member since 2012 · 4k+ posts · 4k+ votes
    12y

    @Mike Butler , great idea. it might not hurt to teach all of them where the master shutoff to their unit is as well in case there is a freeze that breaks so they can shut the water off immediate when it begins leaking.

  • Member since 2011 · 798 posts · 216 votes
    12y
    Originally posted by @Mike Butler:
    What do you think? Feedback from real people and investors is awesome!

    Mike Butler

    I would not be telling tenants to unscrew washer hoses. You would be amazed at how badly they can screw that up.

    My thoughts?

    These are grown adults old enough to sign a lease. I don't want to have to coddle my tenants. They're adults.

    Instead of an e-mail every cold weather time, perhaps a shortened "emergency manual" when they move in would work. The short manual could tell them how to turn off the house water line, etc.

  • Investor · Delaware, OH · Member since 2013 · 224 posts · 64 votes
    12y

    @Jon K. - I really like the idea of a manual. I think I'm going to run with that idea. Maybe a simple folder with a copy of the lease, and its addendums, and basic maintenance information. It could save some phone calls.

  • Investor · Chicago, IL · Member since 2012 · 80 posts · 31 votes
    12y

    Really nice tip Mike..I already had several busted pipes this year already and surely am not looking forward to any additional problems. I put all of my tenants on notice. Great memo!

  • Real Estate Investor · Audubon, PA · Member since 2009 · 13k+ posts · 8k+ votes
    12y
    Originally posted by @Pam R.:
    @Jon K. - I really like the idea of a manual. I think I'm going to run with that idea. Maybe a simple folder with a copy of the lease, and its addendums, and basic maintenance information. It could save some phone calls.

    Stuff to include in a manual? Read links here:

    http://www.biggerpockets.com/forums/81/topics/49463-welcome-package?page=1#p251659

    http://www.biggerpockets.com/forums/12/topics/54869-move-in-day?page=1#p286061

    http://www.biggerpockets.com/forums/67/topics/71426-rehabbers-do-you-create-an-owners-manual-for-the-homebuyer?page=1#p406250

  • Real Estate Investor · Kirkland, WA · Member since 2012 · 480 posts · 116 votes
    12y

    I like the idea of a manual. including photos would also be nice. Instructions on what you want your tenants to do is great. Simply telling them to take care of this or that without explaining details probably won't work out like you want.

    There's a ton of really simple and good info on YouTube also that might work well if sending an email. If one of them was included showing how to do those things Mike is suggesting, that would seem better than just an email. I can see tenants screwing things up if you give them something to do they're not familiar with.

  • Real Estate Agent · Charleston, SC · Member since 2013 · 424 posts · 99 votes
    12y
    Originally posted by @Michaela G.:
    This is the time when I'm so sick of my low-income tenants.

    Turns out that some of them just don't want to spend the money to have the gas turned on and go through the winter with a space heater heating 1 or 2 rooms.

    In addition to that being a fire hazard, it assures that the pipes freeze and burst. I had 3 burst 2 weeks ago and paid to have them fixed, even though my lease states that it's the tenant's responsibility.

    I had discussions with all 3 of those tenants right after, telling them again that it's their responsibility if this happens again.

    All 3 had their pipes frozen again 2 days ago. And they're all up in arms, because I told them that they'll have to hire a plumber to get this fixed. They just simply don't care and they don't learn if they don't ever have to pay for it. They don't want to get the gas on and they don't want to pay the water bill for a dripping faucet.

    Right now I'm wondering if I should give all of them notice for not heating the house, but by the time they're out it'll be spring

    Grrr

    Maybe it not so much that they don't want to, but that they can't.

  • Colleen F.Pro Member
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    12y

    I would not rely totally on a manual though. The reminder is needed. I rent to college students and only once has someone gone to the manual before contacting us. They will go to it if we remind them but not on their own. And when the power went out they went home... so double check.

    Regarding pictures the rental I went to that gave me this idea had the pictures in a manual but also posted next to the water pipes.

  • Investor · Milford, CT · Member since 2012 · 592 posts · 285 votes
    12y

    I like the whole idea of this and maybe it may become actionable with some tenants but to be honest the majority will just set it aside and think nothing of it till their pipes burst. I've been back and forth with many tenants regarding plumbing clogs and burst pipes and at the end of the day you will have some that care and the others don't. Part of it is just laziness and the other is what @Michaela G. had mentioned.

    I think if you have a property with known freezing/bursts or plumbing on outside walls a more proactive approach needs to be taken. For instance wrapping all piping with insulation and if you are in the northern states going the next step with heating tape and thermostat.

    Heating Tape example - http://www.homedepot.com/p/Frost-King-6-ft-Electric-Water-Pipe-Heat-Cable-HC6/202262328

    Thermocube - http://www.homedepot.com/p/Cadet-Freezebuster-FB3-TC3-Thermocube-Ivory-In-Line-Limiting-Plug-In-Freeze-Protection-Thermostat-FB3/202849705

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