any recommendations for Indianapolis property management company?

[Jasmine C.]

Hello, I am looking for any good recommendations for a good property management company.  I have a property in the 46235 zip code area.  if you are or use a great company please let me know.  thank you.

[Kyle Newton]

Hi,

I currently have two properties under management with Zuluscape.  They were recommended by the turnkey company I used to purchase in Indianapolis.  I have had a very different experience than Chris, to the point that I am actively interviewing other management companies in the area.  I would recommend that you look elsewhere for management.  

My experience has been:

1. They are good on the phone -- when you are lucky enough to get them to pick up.  

2. On average, it takes them 7-10 days for them to respond to my voicemails or emails.  

3. They fail to follow their own protocols (e.g. notifying the owner in the event of maintenance expense exceeding $400) 

4. They are not strong users of appfolio (used for their web portal)

It was only after my turnkey provider contacted the owner, and traveled to Indianapolis to speak with him live, that Zuluscape became more responsive and were able to "suddenly discover" how to attach work orders to my monthly statements.  While they appear to have improved since the worst of my experiences, I continue to struggle with them.  

To frame my general experience appropriately, I have business relationships with different PMs in multiple other markets.  Zuluscape requires more of my time and produces more frustration than any other PM companies I have worked with.

Caveat Emptor.