Calculating the "Cleaning Fee"

Calculating the "Cleaning Fee"

Rental Property Investor · Somewhere over the Rainbow · Member since 2021 · 1k+ posts · 1k+ votes

How do you personally calculate the cleaning fees?

I've been running into this lately in my STR analysis. I have talked to PMs in the area and am told the "cleaning fee is a pass through cost" - I understand that the guest "pays" the cleaning cost but this is still worked into the ADR from Air DNA - AirDNA's gross revenue is calculated as (Nightly Rate + Cleaning Fee)/# of Nights booked. So we can see the cleaning fee is added into the ADR and thus the gross revenue. So when you run analysis, the cleaning fee must come back out to calculate your total monthly expenses - if I'm understanding this right?

The other thing I've heard is that the cleaning fee can be incorporated into CapEx, Repairs/Maintenance, Booking Fees (I typically run these all at 3%). If you do incorporate the cleaning fee this way, it makes sense that you would need to increase those percentages to equate to what an additional cleaning cost would be.

The thing I'm running into is cleaning is a significant expense - I'd estimate at ~700 month for a reasonably sized place, on average, annually. This is 7-8k/year in cleaning. I can have pretty good numbers then add that in and boom - out the window that one goes. 

I've attached a picture of a basic STR spreadsheet, that may describe what I'm talking about better than I can describe it in words lol.

Please let me know your thoughts and how you personally like to do it! I am always open to learning and listening

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Investor · United States · Member since 2020 · 202 posts · 284 votes
3y

He's not overthinking it.

Many are unaware that Airdna and Pricelabs account for cleaning fees in a totally different way. Pricelabs reports revenue EXCLUDING cleaning fees, Airdna INCLUDES them. Seems minor, but in this era of compressed yields accounting for this the right way is mission critical.

Here's an example from a deal I just underwrote:

-- Cash investment = $100K

-- Airdna reported revenue (of a like-for-like comp) = $100K (INCLUDES cleaning fees)

-- Pricelabs reported revenue (for the same comp) = $85K (EXCLUDES cleaning fees)

-- Implied annual cleaning fees = $15K

-- Other annual expenses (excluding cleaning fees): $70K

>>Cashflow/ COC (correctly VS incorrectly accounting for cleaning fees) = 15K vs 30K (15% vs 30% COC)

i.e., if I didn't reduce Airdna's revenue estimate by estimated cleaning fees my underwriting would have been WAY off, but I could use Pricelabs' estimate "out of the box" and ignore cleaning fees altogether in my underwriting bc of how they report their data.

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  • Rental Property Investor · North Fork, NY · Member since 2016 · 1k+ posts · 631 votes
    3y

    Cleaning fees are part of your gross revenue. Both platforms, and PM’s do this too, include it in your gross and you are charged the booking fee plus any local taxes on it. Doesn’t matter who calls it a pass through line item, you’re paying taxes and fees on it. Yes, it’s an expense so it seems like it’s being passed through but not until after you pay all fees on it. 

  • Realtor · Gatlinburg · Member since 2020 · 1k+ posts · 957 votes
    3y
    Quote from @Jeremy Horton:

    How do you personally calculate the cleaning fees?

    I've been running into this lately in my STR analysis. I have talked to PMs in the area and am told the "cleaning fee is a pass through cost" - I understand that the guest "pays" the cleaning cost but this is still worked into the ADR from Air DNA - AirDNA's gross revenue is calculated as (Nightly Rate + Cleaning Fee)/# of Nights booked. So we can see the cleaning fee is added into the ADR and thus the gross revenue. So when you run analysis, the cleaning fee must come back out to calculate your total monthly expenses - if I'm understanding this right?

    The other thing I've heard is that the cleaning fee can be incorporated into CapEx, Repairs/Maintenance, Booking Fees (I typically run these all at 3%). If you do incorporate the cleaning fee this way, it makes sense that you would need to increase those percentages to equate to what an additional cleaning cost would be.

    The thing I'm running into is cleaning is a significant expense - I'd estimate at ~700 month for a reasonably sized place, on average, annually. This is 7-8k/year in cleaning. I can have pretty good numbers then add that in and boom - out the window that one goes. 

    I've attached a picture of a basic STR spreadsheet, that may describe what I'm talking about better than I can describe it in words lol.

    Please let me know your thoughts and how you personally like to do it! I am always open to learning and listening


     Yes, smart of you to figure this out and do research. You are looking at about $50 a room and 80 times a year. So a 2 bed $8,000 minimum cleaning fees. 

  • Real Estate Broker · Staunton, VA · Member since 2019 · 194 posts · 216 votes
    3y

    Are you overthinking this a bit?  Figure out what your cost is to clean each turnover: the amount your cleaner charges plus turnover supplies (toilet paper, paper towels, toiletries, etc), and laundry service (if you use one).  Then, add the proper % to cover your taxes (since this is considered gross revenue).  I usually pad in a few extra $ for the ongoing costs of replacing linens, dishes, etc every now and then.  Charge this to the guest, and you're good.  Pull the trigger man!

  • Realtor · Gatlinburg · Member since 2020 · 1k+ posts · 957 votes
    3y



    How are you getting 4900 monthly income with an ADR of $205 with 12 days a month? Seems like you are projecting on 80 percent occupancy. If this is the case, then it seems to be a break even deal for you factoring in cleaning fee. 
  • Nathan GesnerBusiness Member
    Moderator
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    3y
    Quote from @Jeremy Horton:

    For the purpose of analysis, I would remove it from the equation. If you charge $100 for cleaning and spend $100 for cleaning, it's a wash and shouldn't affect the financial performance of the property, therefore it's just noise.

    In reality, your cleaning fee should generate income, but it won't be a significant amount. You may charge $8,000 a year and collect $10,000 for a net income of $2,000. That's not enough for me to make a purchase decision.

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  • Rental Property Investor · Somewhere over the Rainbow · Member since 2021 · 1k+ posts · 1k+ votes
    3y

    @Chase Hoover

    Hey Chase, the thing is I'm looking at gross revenue numbers then calculating backwards to find what price I should purchase at to get the return I want. Only way to do that is to calculate monthly expenses. Cleaning would run about 8k year or ~700/mo. This is a pretty big expense.

    So to find your net revenue, or what you're actually making, you need to calculate all expenses, especially cleaning. This is the reason why lots of people think they're making a ton of money, then when you look at their balance sheet, they pulled in 4k/annual net on a 80k investment. They say wow I make 40k this year, 3k month expenses, 700 month in cleaning...and they netted a measly 300/mo.

    I'm definitely going to pull the trigger when the numbers work out. If they don't, that $ could be better somewhere else.

    Thoughts on that?

  • Rental Property Investor · Somewhere over the Rainbow · Member since 2021 · 1k+ posts · 1k+ votes
    3y
    Quote from @John Carbone:



    How are you getting 4900 monthly income with an ADR of $205 with 12 days a month? Seems like you are projecting on 80 percent occupancy. If this is the case, then it seems to be a break even deal for you factoring in cleaning fee. 

     It's a duplex - so each side 205 @ 12 days a month. Times 2 for 2 units. The total monthly income is the summation of both units (205*12)+(205*12)

  • Rental Property Investor · Somewhere over the Rainbow · Member since 2021 · 1k+ posts · 1k+ votes
    3y
    Quote from @Nathan Gesner:
    Quote from @Jeremy Horton:

    For the purpose of analysis, I would remove it from the equation. If you charge $100 for cleaning and spend $100 for cleaning, it's a wash and shouldn't affect the financial performance of the property, therefore it's just noise.

    In reality, your cleaning fee should generate income, but it won't be a significant amount. You may charge $8,000 a year and collect $10,000 for a net income of $2,000. That's not enough for me to make a purchase decision.


     Agreed - mostly - the thing is I'll generally screen properties based on their purchase price and gross revenue - basically like the 10% rule where 50k/500k = ~10% return. Super basic but just a screening metric. 

    Thing is - ADR is skewed because it has the cleaning fee added in but you still have to pay the cleaner. So if you use the ADR from pricelabs/AirDNA you have to subtract back out the cleaning cost. 

    It seems there are 2 ways to do this - use the ADR (from AirDNA/pricelabs) and subtract back out the cleaning cost OR use the nightly rate (without the cleaning charge added in - this would reduce your gross income) and consider the cleaning charge awash since it is a passthrough charge. 

    The issue I'm having is projecting revenue. If I use numbers that include the cleaning cost - it has to come back out somewhere, right?!

  • Realtor · Gatlinburg · Member since 2020 · 1k+ posts · 957 votes
    3y
    Quote from @Jeremy Horton:
    Quote from @Nathan Gesner:
    Quote from @Jeremy Horton:

    For the purpose of analysis, I would remove it from the equation. If you charge $100 for cleaning and spend $100 for cleaning, it's a wash and shouldn't affect the financial performance of the property, therefore it's just noise.

    In reality, your cleaning fee should generate income, but it won't be a significant amount. You may charge $8,000 a year and collect $10,000 for a net income of $2,000. That's not enough for me to make a purchase decision.


     Agreed - mostly - the thing is I'll generally screen properties based on their purchase price and gross revenue - basically like the 10% rule where 50k/500k = ~10% return. Super basic but just a screening metric. 

    Thing is - ADR is skewed because it has the cleaning fee added in but you still have to pay the cleaner. So if you use the ADR from pricelabs/AirDNA you have to subtract back out the cleaning cost. 

    It seems there are 2 ways to do this - use the ADR (from AirDNA/pricelabs) and subtract back out the cleaning cost OR use the nightly rate (without the cleaning charge added in - this would reduce your gross income) and consider the cleaning charge awash since it is a passthrough charge. 

    The issue I'm having is projecting revenue. If I use numbers that include the cleaning cost - it has to come back out somewhere, right?!

    So your cleaning fee could actually be higher with a duplex. You won’t always have turnovers on the same day. A cleaner to go out each time will be a fixed cost, if they go out to do 2 at same day, it’s likely less of an expense (depending on your cleaner). 

    You shouldn’t be running numbers on 40 percent occupancy though, if you can break even on 50 percent occupancy or less then it’s generally a good deal though.  Are you pulling  $205 a night for each unit so $410 a night? If so makes sense, if it’s $205 for both, then it’s not a good deal and I’d pass. 

    My number 1 metric is, will it break even renting 12 days a month (just 3 day weekends), and if it does, I’ll pull the trigger. 

  • Real Estate Broker · Staunton, VA · Member since 2019 · 194 posts · 216 votes
    3y
    Quote from @Jeremy Horton:

    @Chase Hoover

    Hey Chase, the thing is I'm looking at gross revenue numbers then calculating backwards to find what price I should purchase at to get the return I want. Only way to do that is to calculate monthly expenses. Cleaning would run about 8k year or ~700/mo. This is a pretty big expense.

    So to find your net revenue, or what you're actually making, you need to calculate all expenses, especially cleaning. This is the reason why lots of people think they're making a ton of money, then when you look at their balance sheet, they pulled in 4k/annual net on a 80k investment. They say wow I make 40k this year, 3k month expenses, 700 month in cleaning...and they netted a measly 300/mo.

    I'm definitely going to pull the trigger when the numbers work out. If they don't, that $ could be better somewhere else.

    Thoughts on that?


    Hey brother, totally understood - I've been in the STR game for 7 years and own 50+ units. You're right, but I still think you're overthinking it (respectfully). Instead of taking full stock in the projected ADR/gross revenue shown in airdna/pricelabs and trying to work this number backwards, run a comp analysis of other STRs in your area and build out your proforma breaking out your own projected rent, cleaning fees, other fees, and expenses.

  • Realtor · Gatlinburg · Member since 2020 · 1k+ posts · 957 votes
    3y
    Quote from @Chase Hoover:
    Quote from @Jeremy Horton:

    @Chase Hoover

    Hey Chase, the thing is I'm looking at gross revenue numbers then calculating backwards to find what price I should purchase at to get the return I want. Only way to do that is to calculate monthly expenses. Cleaning would run about 8k year or ~700/mo. This is a pretty big expense.

    So to find your net revenue, or what you're actually making, you need to calculate all expenses, especially cleaning. This is the reason why lots of people think they're making a ton of money, then when you look at their balance sheet, they pulled in 4k/annual net on a 80k investment. They say wow I make 40k this year, 3k month expenses, 700 month in cleaning...and they netted a measly 300/mo.

    I'm definitely going to pull the trigger when the numbers work out. If they don't, that $ could be better somewhere else.

    Thoughts on that?


    Hey brother, totally understood - I've been in the STR game for 7 years and own 50+ units. You're right, but I still think you're overthinking it (respectfully). Instead of taking full stock in the projected ADR/gross revenue shown in airdna/pricelabs and trying to work this number backwards, run a comp analysis of other STRs in your area and build out your proforma breaking out your own projected rent, cleaning fees, other fees, and expenses.

     What chase is saying is correct, but it’s easier said than done for people starting out in a new area. Experienced investors know this information, and to have a full understanding of the market takes a lot of time and effort. With the high property values and high rates, margins are compressed now. I do think the days of using airdna and making an offer with a weekend of analysis are over (atleast for now.) if I was buying in Shenandoah I’d be using chase, he knows his stuff. 

  • Investor · Nortnern Colorado · Member since 2020 · 157 posts · 131 votes
    3y

    Almost 7 years in STRs here. Self manage all our doors. FWIW, I think 3% for repairs is WAY too low. STR guests are rough on things. We have to replace $1700 air hockey table every other year for example. Just replaced a king bed and frame crushed by guests (yeah, crushed a mattress - how did they even do that?). I'd double that to 6-7%. And then hope you do better.

  • Rental Property Investor · Somewhere over the Rainbow · Member since 2021 · 1k+ posts · 1k+ votes
    3y
    Quote from @John Carbone:
    Quote from @Jeremy Horton:
    Quote from @Nathan Gesner:
    Quote from @Jeremy Horton:

    For the purpose of analysis, I would remove it from the equation. If you charge $100 for cleaning and spend $100 for cleaning, it's a wash and shouldn't affect the financial performance of the property, therefore it's just noise.

    In reality, your cleaning fee should generate income, but it won't be a significant amount. You may charge $8,000 a year and collect $10,000 for a net income of $2,000. That's not enough for me to make a purchase decision.


     Agreed - mostly - the thing is I'll generally screen properties based on their purchase price and gross revenue - basically like the 10% rule where 50k/500k = ~10% return. Super basic but just a screening metric. 

    Thing is - ADR is skewed because it has the cleaning fee added in but you still have to pay the cleaner. So if you use the ADR from pricelabs/AirDNA you have to subtract back out the cleaning cost. 

    It seems there are 2 ways to do this - use the ADR (from AirDNA/pricelabs) and subtract back out the cleaning cost OR use the nightly rate (without the cleaning charge added in - this would reduce your gross income) and consider the cleaning charge awash since it is a passthrough charge. 

    The issue I'm having is projecting revenue. If I use numbers that include the cleaning cost - it has to come back out somewhere, right?!

    So your cleaning fee could actually be higher with a duplex. You won’t always have turnovers on the same day. A cleaner to go out each time will be a fixed cost, if they go out to do 2 at same day, it’s likely less of an expense (depending on your cleaner). 

    You shouldn’t be running numbers on 40 percent occupancy though, if you can break even on 50 percent occupancy or less then it’s generally a good deal though.  Are you pulling  $205 a night for each unit so $410 a night? If so makes sense, if it’s $205 for both, then it’s not a good deal and I’d pass. 

    My number 1 metric is, will it break even renting 12 days a month (just 3 day weekends), and if it does, I’ll pull the trigger. 


     Gotcha on the 12 day thing - very good point\ metric to use. And on the duplex part - cleaning would indeed be more because they would not be rented the same periods, I overlooked that one for sure 

  • Rental Property Investor · Somewhere over the Rainbow · Member since 2021 · 1k+ posts · 1k+ votes
    3y
    Quote from @Chase Hoover:
    Quote from @Jeremy Horton:

    @Chase Hoover

    Hey Chase, the thing is I'm looking at gross revenue numbers then calculating backwards to find what price I should purchase at to get the return I want. Only way to do that is to calculate monthly expenses. Cleaning would run about 8k year or ~700/mo. This is a pretty big expense.

    So to find your net revenue, or what you're actually making, you need to calculate all expenses, especially cleaning. This is the reason why lots of people think they're making a ton of money, then when you look at their balance sheet, they pulled in 4k/annual net on a 80k investment. They say wow I make 40k this year, 3k month expenses, 700 month in cleaning...and they netted a measly 300/mo.

    I'm definitely going to pull the trigger when the numbers work out. If they don't, that $ could be better somewhere else.

    Thoughts on that?


    Hey brother, totally understood - I've been in the STR game for 7 years and own 50+ units. You're right, but I still think you're overthinking it (respectfully). Instead of taking full stock in the projected ADR/gross revenue shown in airdna/pricelabs and trying to work this number backwards, run a comp analysis of other STRs in your area and build out your proforma breaking out your own projected rent, cleaning fees, other fees, and expenses.


     Gotcha man. I guess I have somewhat done this as well - my trouble is estimating the gross revenue. I can use AirDNA/Pricelabs/PM Companies for their ADR, occupancy rate and generate an estimate of monthly revenue - but this includes the cleaning fee, so the ADR and thus gross revenue is inflated - see what I'm getting at here. 

    So my estimation for gross revenue is off from the beginning. I can calculate the expenses fairly straightforward - but then I get to the cleaning again...well it has to come back out since it's put into the ADR...right? What gets me is a lot of people are not subtracting out the cleaning fee and calling it a pass through charge. If you don't subtract out the cleaning then you have to use the nightly rate (not the ADR) to generate a revenue estimate (but lots of people are not doing that, it seems). 

    I can use my own projected rent by comparing to others in the area for the nightly rates - really would need an annual average. This seems like hard data to get, very time consuming. I'm guessing you would need to manually go through every date, essentially to get a rate. How do you like to find the nightly rate?

  • Collin HaysBusiness Member
    Property Manager · Gatlinburg, TN · Member since 2020 · 3k+ posts · 4k+ votes
    3y
    Quote from @Erik Stenbakken:

    Almost 7 years in STRs here. Self manage all our doors. FWIW, I think 3% for repairs is WAY too low. STR guests are rough on things. We have to replace $1700 air hockey table every other year for example. Just replaced a king bed and frame crushed by guests (yeah, crushed a mattress - how did they even do that?). I'd double that to 6-7%. And then hope you do better.


     Agreed.  I allocate 13% of annual rents to repairs and maintenance. If you are keeping your place up, that’s what it will take on average, per year.  

  • Investor · Nortnern Colorado · Member since 2020 · 157 posts · 131 votes
    3y
    Quote from @Collin Hays:

    I'd add this to @Collin Hays's comments: your CapEx greatly depends on the age and size of your property. If you have three HVAC units like some of mine do, that's different than a place that has one. Same with age of property. All that matters.

    Regarding finding the precise income you'll get. Well, that's only really done at the end of the year. You can make a wise, informed estimate, but you (nor anyone else) will actually KNOW what your income will be. I've had a property dip by 50% YoY one time. No explanation other than increased competition. But 50%? We did NOT see that coming. If you want certainty, play chess. This is more like poker. Informed, but not guaranteed. 

  • Real Estate Broker · Staunton, VA · Member since 2019 · 194 posts · 216 votes
    3y
    Quote from @Jeremy Horton:
    Quote from @Chase Hoover:
    Quote from @Jeremy Horton:

    @Chase Hoover

    Hey Chase, the thing is I'm looking at gross revenue numbers then calculating backwards to find what price I should purchase at to get the return I want. Only way to do that is to calculate monthly expenses. Cleaning would run about 8k year or ~700/mo. This is a pretty big expense.

    So to find your net revenue, or what you're actually making, you need to calculate all expenses, especially cleaning. This is the reason why lots of people think they're making a ton of money, then when you look at their balance sheet, they pulled in 4k/annual net on a 80k investment. They say wow I make 40k this year, 3k month expenses, 700 month in cleaning...and they netted a measly 300/mo.

    I'm definitely going to pull the trigger when the numbers work out. If they don't, that $ could be better somewhere else.

    Thoughts on that?


    Hey brother, totally understood - I've been in the STR game for 7 years and own 50+ units. You're right, but I still think you're overthinking it (respectfully). Instead of taking full stock in the projected ADR/gross revenue shown in airdna/pricelabs and trying to work this number backwards, run a comp analysis of other STRs in your area and build out your proforma breaking out your own projected rent, cleaning fees, other fees, and expenses.


     Gotcha man. I guess I have somewhat done this as well - my trouble is estimating the gross revenue. I can use AirDNA/Pricelabs/PM Companies for their ADR, occupancy rate and generate an estimate of monthly revenue - but this includes the cleaning fee, so the ADR and thus gross revenue is inflated - see what I'm getting at here. 

    So my estimation for gross revenue is off from the beginning. I can calculate the expenses fairly straightforward - but then I get to the cleaning again...well it has to come back out since it's put into the ADR...right? What gets me is a lot of people are not subtracting out the cleaning fee and calling it a pass through charge. If you don't subtract out the cleaning then you have to use the nightly rate (not the ADR) to generate a revenue estimate (but lots of people are not doing that, it seems). 

    I can use my own projected rent by comparing to others in the area for the nightly rates - really would need an annual average. This seems like hard data to get, very time consuming. I'm guessing you would need to manually go through every date, essentially to get a rate. How do you like to find the nightly rate?

     If you're using a gross income projection, then simply deduct the cleaning cost as an expense, like you said - that would work fine.  If Airdna/Pricelabs works for you, then you are correct in that they do include cleaning fees in the gross income projections.  Therefore, you will need to show cleaning costs as an expense.

    If you're calling cleaning costs a pass-thru and not including them as an expense, then you need to figure out what your cleaning fees will be and deduct them from the gross income.  I would not recommend this strategy.  I prefer to have all income and expenses accounted for.

  • Member since 2021 · 6 posts · 1 vote
    3y

    This video was kind of helpful to understanding the importance of properly pricing your cleaning fee. 

  • Realtor · Gatlinburg · Member since 2020 · 1k+ posts · 957 votes
    3y
    Quote from @Joseph Palakeel:

    This video was kind of helpful to understanding the importance of properly pricing your cleaning fee. 


    I had a feeling this guy had a big following from newer guests on here. This is the rental arbitrage guru.  

  • Member since 2021 · 6 posts · 1 vote
    3y
    Quote from @John Carbone:
    Quote from @Joseph Palakeel:

    This video was kind of helpful to understanding the importance of properly pricing your cleaning fee. 


    I had a feeling this guy had a big following from newer guests on here. This is the rental arbitrage guru.  


    He definitely has a pretty big following but I do think that he has a lot of good pointers for running an STR. Although his strategy is different than most people who own the properties, a lot of the ideas remain the same in terms of operations. I have been working to scale a portfolio of STRs for the past year and half and have been able to get up to 35 STRs using many tips and tricks from his channel. That being said, a lot of perfecting the STR strategy is trying new things, being open/flexible to new ideas.

  • Investor · United States · Member since 2020 · 202 posts · 284 votes
    3y

    He's not overthinking it.

    Many are unaware that Airdna and Pricelabs account for cleaning fees in a totally different way. Pricelabs reports revenue EXCLUDING cleaning fees, Airdna INCLUDES them. Seems minor, but in this era of compressed yields accounting for this the right way is mission critical.

    Here's an example from a deal I just underwrote:

    -- Cash investment = $100K

    -- Airdna reported revenue (of a like-for-like comp) = $100K (INCLUDES cleaning fees)

    -- Pricelabs reported revenue (for the same comp) = $85K (EXCLUDES cleaning fees)

    -- Implied annual cleaning fees = $15K

    -- Other annual expenses (excluding cleaning fees): $70K

    >>Cashflow/ COC (correctly VS incorrectly accounting for cleaning fees) = 15K vs 30K (15% vs 30% COC)

    i.e., if I didn't reduce Airdna's revenue estimate by estimated cleaning fees my underwriting would have been WAY off, but I could use Pricelabs' estimate "out of the box" and ignore cleaning fees altogether in my underwriting bc of how they report their data.

  • Investor · The worst town to live in, KS · Member since 2016 · 4k+ posts · 4k+ votes
    3y

    I don't have any cleaning fees.  This lady does it for free and I get to sleep with her.

  • Rental Property Investor · Somewhere over the Rainbow · Member since 2021 · 1k+ posts · 1k+ votes
    3y
    Quote from @Paul Sandhu:

    I don't have any cleaning fees.  This lady does it for free and I get to sleep with her.


     Are you looking to expand that business?

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