Last minute Airbnb rental STOLE and DAMAGED everything

Last minute Airbnb rental STOLE and DAMAGED everything

Member since 2023 · 7 posts · 13 votes

The Friday night before Memorial Day, I got a ping. My Airbnb just got a whole weeks booking! Great…guest paid $8,824 for an 8 day stay. I was grateful! Because it was a late night (8:20 PM) booking, I replied to confirm that check in was actually for that night. She replied “Yes. I’m just looking for a place for me and my family to rest our heads.”  I asked for 2 hours so that I could make sure it’s ready…and for the inconvenience I gave them an extra night free.

I didn’t know why my intuition was antsy but it was the whole time. I discreetly stayed around to watch them check in. A small SUV with children arrived first…an hour later a red pickup truck pulled up. At this time they all went in. 

My camera signal was low so I didn’t want to keep opening the app for it to die…but I was able to screenshot it and zoom in from my phone screen. It was a holiday week. They had over 40 people in and out of my home. Majority of them looked like junkies. One night, I saw something that appeared to be my master bedspread on the front lawn but I was like naw it couldn’t be. 

When they left, the camera showed a loaded truck bed with luggage stacked high….as the whole week they loaded the truck bed every single night. It didn’t dawn on me that they were loading the truck with my items.

They stole 2 55” TVs out of my gaming room, EVERYTHING out of my kitchen cabinets including the dishes, glasses, small appliances: Ninja blenders, toasters, air fryers and more. They put cigarettes out on my sofa, nightstands, and carpets. Vomit everywhere! I found drug paraphernalia everywhere. The home reeked of all sorts of odors. 

I’m glad I kept all communication on the site. It was a devastating experience!

Currently, I’m waiting for Airbnb to refund me. No one has said anything yet, but I bet that credit card was stolen too. Has anyone else been scammed like this before? What is the purpose of going through these platforms if they aren’t really verifying the guests as they say they are?

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Bruce WoodruffPro Member
Contractor/Investor/Consultant · San Diego / Phoenix · Member since 2021 · 12k+ posts · 15k+ votes
3y

Wait a minute....you say you saw them with 40 people in your house, plus your stuff out on the front lawn....? And you did nothing? 

And accepting a same day, late night reservation is a no-no anyway.....

Sorry for the issues, and yes people are jerks, but it seems like a lot of this is on you.

See this reply in the discussion

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  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant · San Diego / Phoenix · Member since 2021 · 12k+ posts · 15k+ votes
    3y
    Quote from @Lauren Kormylo:


     ^^^ Exactly!

  • San Diego, CA · Member since 2019 · 14 posts · 17 votes
    3y
    Quote from @Tyler Sherman:
    Quote from @Bruce Woodruff:

    Wait a minute....you say you saw them with 40 people in your house, plus your stuff out on the front lawn....? And you did nothing? 

    And accepting a same day, late night reservation is a no-no anyway.....

    Sorry for the issues, and yes people are jerks, but it seems like a lot of this is on you.


     Newbie here. What course of action would you have taken if you saw this?


    I'm not who you asked, but I would get my butt right on over there. I would inform the guest that all non-registered people must vacate the premises immediately or the reservation would be cancelled (and not refunded). I would also "ask" the guest to take the stuff inside.

  • Member since 2022 · 1k+ posts · 1k+ votes
    3y
    Quote from @Lauren Kormylo:
    They made an announcement this spring that all guests’ identities would now be verified. (Most people thought they already were doing that!). So this is another black eye for their management skills. 

    Kinda makes you wonder how long this has been going on and how many similar stories are out there. They are likely putting that policy in for this reason after who knows how many incidents like this, probably at the behest of whoever underwrites AirCover. 

    Sorry this happened OP. Absolutely maddening. 


  • Real Estate Consultant · Brighton, MI · Member since 2013 · 607 posts · 251 votes
    3y

    A few bad apples spoils the barell! We were having a sudden surge in last-minute bookings in March/April, mostly through Booking.com. Red flags are...guest stalls payment until day of check-in and does not reply to text messages, calls or emails. Far too risky! In these cases there is usually ID theft involved. Now we no longer take any last minute bookings on any site. Always, verify ID and ask for down payments to hold the reservation.

  • Member since 2023 · 243 posts · 199 votes
    3y
    Quote from @Lauren Kormylo:
    Quote from @Todd Jones:

    I’m very surprised AirBnB said not to file a police report. Hopefully it’s because they will do it but they won’t supply them with all the possible info.

    Filing a report is required to get any investigation started. The footage, phone number, card number, fingerprints, make/model of the vehicle, etc can all be traced. Give them everything. Gas station cameras where the truck got gas can then be used.

    Also, this may be a bigger operation where feds may already be involved. Sounds like a detailed yet sloppy operation. They will get caught only if the investigation occurs based on the report. If only a few are caught, they will tell about the others when serious charges are in their face.

    Airbnb doesn’t want it reported because they don’t want the bad PR.
    They made an announcement this spring that all guests’ identities would now be verified. (Most people thought they already were doing that!). So this is another black eye for their management skills. 
    But this is serious. It would be a way worse PR nightmare if things like this got out during this click bait era:

    ”AirBnB tells owners not to snitch when they get robbed”

    There’s got to be more to their policy. That company is way to big to be that foolish.
  • Nathan GesnerBusiness Member
    Moderator
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    3y
    Quote from @Kimbi Slice:


    Sorry this happened. 

    "They had over 40 people in and out of my home. Majority of them looked like junkies. One night, I saw something that appeared to be my master bedspread on the front lawn but I was like naw it couldn’t be."

    I'm curious why you watched this happen without investigating or calling the police?

    Fortunately, insurance should cover this and at least some of the culprits will be caught.

    The DIY Landlord Book4.7247 Reviews
  • Property Manager · Kissimmee, FL · Member since 2019 · 446 posts · 266 votes
    3y
    Quote from @Kimbi Slice:
    The Friday night before Memorial Day, I got a ping. My Airbnb just got a whole weeks booking! Great…guest paid $8,824 for an 8 day stay. I was grateful! Because it was a late night (8:20 PM) booking, I replied to confirm that check in was actually for that night. She replied “Yes. I’m just looking for a place for me and my family to rest our heads.”  I asked for 2 hours so that I could make sure it’s ready…and for the inconvenience I gave them an extra night free.

    I didn’t know why my intuition was antsy but it was the whole time. I discreetly stayed around to watch them check in. A small SUV with children arrived first…an hour later a red pickup truck pulled up. At this time they all went in. 

    My camera signal was low so I didn’t want to keep opening the app for it to die…but I was able to screenshot it and zoom in from my phone screen. It was a holiday week. They had over 40 people in and out of my home. Majority of them looked like junkies. One night, I saw something that appeared to be my master bedspread on the front lawn but I was like naw it couldn’t be. 

    When they left, the camera showed a loaded truck bed with luggage stacked high….as the whole week they loaded the truck bed every single night. It didn’t dawn on me that they were loading the truck with my items.

    They stole 2 55” TVs out of my gaming room, EVERYTHING out of my kitchen cabinets including the dishes, glasses, small appliances: Ninja blenders, toasters, air fryers and more. They put cigarettes out on my sofa, nightstands, and carpets. Vomit everywhere! I found drug paraphernalia everywhere. The home reeked of all sorts of odors. 

    I’m glad I kept all communication on the site. It was a devastating experience!

    Currently, I’m waiting for Airbnb to refund me. No one has said anything yet, but I bet that credit card was stolen too. Has anyone else been scammed like this before? What is the purpose of going through these platforms if they aren’t really verifying the guests as they say they are?


    So sorry this happened to you! Just to echo what others have said, never accept same-day bookings, especially for a larger home.

    Also, as property managers we have our own methodology to screen guests. We're pretty old school about that, and we require all guests to fill out a rental agreement. This was prepared for us by an attorney who specializes in STR law. It's much more powerful than simply listing "house rules" and also asks for a list of names for all adult guests. This is also helpful for many gated communities with HOA's who now require a list of all guests preregistered at the entrance. On that note, we only accept listings in gated communities...

    A very small handful of guests refuse to fill out the contract - which is a red flag. Hope this helps!

    Alice

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