What is the craziest complaint you've received from a booking?

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What is the craziest complaint you've received from a booking?

Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes

What is the craziest complaint you've received from a booking or most interesting thing asked to provide by a guests? I've been hearing some interesting ones recently!

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Justin K.

East Texas · Member since 2018 · 206 posts · 138 votes

That there are bugs everywhere outside. Well, its a cabin, in the woods, in the middle of summer. No duh there are bugs everywhere.

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Justin K.
East Texas · Member since 2018 · 206 posts · 138 votes
3y
That there are bugs everywhere outside. Well, its a cabin, in the woods, in the middle of summer. No duh there are bugs everywhere.
4 Reply
John UnderwoodPro Member
Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
3y
We have a charcoal grill and a guest insisted on having a gas grill. Our PM has a loaner they brought over just for this guest.
1 Reply
Dan SlaughterPro Member
Developer · GA · Member since 2019 · 74 posts · 42 votes
3y
The ocean water was too brown. This was after the hurricane in the gulf a few weeks ago.
2 Reply
Andrew SteffensBusiness Member
Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
3y
Bugs outside. In FL. In summer
Rain disrupted their beach days. In FL. In summer
[email protected]813-563-0877
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Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Dan Slaughter:

The ocean water was too brown. This was after the hurricane in the gulf a few weeks ago.

LMAO, Some people
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Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Andrew Steffens:

Bugs outside. In FL. In summer
Rain disrupted their beach days. In FL. In summer

Yeah, because your property has anything to do with that lol
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Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @John Underwood:

We have a charcoal grill and a guest insisted on having a gas grill. Our PM has a loaner they brought over just for this guest.

They probably didnt know how to use the charcoal grill lol
1 Reply
Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Justin K.:

That there are bugs everywhere outside. Well, its a cabin, in the woods, in the middle of summer. No duh there are bugs everywhere.

Easy solution , dont go outside ! Smh
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Justin K.
East Texas · Member since 2018 · 206 posts · 138 votes
3y
Quote from @Bobby Paquette:

Quote from @Justin K.:

That there are bugs everywhere outside. Well, its a cabin, in the woods, in the middle of summer. No duh there are bugs everywhere.

Easy solution , dont go outside ! Smh

It was concrete jungle idiots from Dallas. They actually said they are looking forward to getting into the great outdoors and exploring nature in their message to me after booking. Well, you got nature and you lost. They will not fair well during the apocalypse.
3 Reply
Ken Boone
Investor · Greenville, SC · Member since 2015 · 1k+ posts · 1k+ votes
3y
Cabin in Wears Valley on the edge of the Smoky Mtn National Park at 2000ft elevation. You actually have to drive through a part of the national park to reach the cabin. 4 star review.. there was a bear that came out in front of the cabin every day and they didn't like that. boom 4 stars!
The craziest request I got was hey can you check the footage on your ring camera? Our motorcycles were damaged and we think bears did it. We need video to show the insurance company. We checked cameras and sure enough two bears took bites out of their motorcycle seats.
4 Reply
Bruce WoodruffPro Member
Contractor/Investor/Consultant · San Diego / Phoenix · Member since 2021 · 12k+ posts · 15k+ votes
3y
A young lady from LA came over to Prescott for her honeymoon. When she checked out I asked her if she had a good time...? She said it was awesome, but did I know I had ants?
I ran over to the house after they left because we had never had ants or any bugs for that matter. Guess what I found....yep, she had left their wedding cake out on the counter the whole weekend. Covered with ants.
So I guess she was right, my place did have ants....ya can't make it up... 🤣
4 Reply
Alex ScattareggiaPro Member
Investor · Cabo San Lucas, Mexico · Member since 2023 · 150 posts · 139 votes
3y
Had a guest say that the photos made the place look more ¨down to earth¨ online. They requested to check out when they arrived because it was too fancy lol. Can´t make em all happy
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Michael BaumPro Member
Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
3y
You guys have some great ones! The worst for us was about wild fire smoke. It wasn't really a complaint but it was the reason they left early.

I am not including the eagle incidents.
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Justin K.
East Texas · Member since 2018 · 206 posts · 138 votes
3y
Oh, and the “constant fire in the fire place” aka the pilot light.
“We dont feel safe so we shut the gas off” and decided to do it late on a Friday night.
In the process they shut off the gas to the hot water heater so they got to go without hot water, the kitchen stove, and the fireplace until I was able to get someone over to turn it all back on for them.
I also didnt make it a priority and charged them a massive maintenance fee for turning it all back on Saturday evening.
1 Reply
Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Justin K.:

Quote from @Bobby Paquette:

Quote from @Justin K.:

That there are bugs everywhere outside. Well, its a cabin, in the woods, in the middle of summer. No duh there are bugs everywhere.

Easy solution , dont go outside ! Smh

It was concrete jungle idiots from Dallas. They actually said they are looking forward to getting into the great outdoors and exploring nature in their message to me after booking. Well, you got nature and you lost. They will not fair well during the apocalypse.

LMAO
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Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Ken Boone:

Cabin in Wears Valley on the edge of the Smoky Mtn National Park at 2000ft elevation. You actually have to drive through a part of the national park to reach the cabin. 4 star review.. there was a bear that came out in front of the cabin every day and they didn't like that. boom 4 stars!
The craziest request I got was hey can you check the footage on your ring camera? Our motorcycles were damaged and we think bears did it. We need video to show the insurance company. We checked cameras and sure enough two bears took bites out of their motorcycle seats.

That sounds awesome besides the motorcycle part!
0 Reply
Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Bruce Woodruff:

A young lady from LA came over to Prescott for her honeymoon. When she checked out I asked her if she had a good time...? She said it was awesome, but did I know I had ants?
I ran over to the house after they left because we had never had ants or any bugs for that matter. Guess what I found....yep, she had left their wedding cake out on the counter the whole weekend. Covered with ants.
So I guess she was right, my place did have ants....ya can't make it up... 🤣

SMH!
1 Reply
Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Alex Scattareggia:

Had a guest say that the photos made the place look more ¨down to earth¨ online. They requested to check out when they arrived because it was too fancy lol. Can´t make em all happy

Well that's stupid
0 Reply
Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Justin K.:

Oh, and the “constant fire in the fire place” aka the pilot light.
“We dont feel safe so we shut the gas off” and decided to do it late on a Friday night.
In the process they shut off the gas to the hot water heater so they got to go without hot water, the kitchen stove, and the fireplace until I was able to get someone over to turn it all back on for them.
I also didnt make it a priority and charged them a massive maintenance fee for turning it all back on Saturday evening.

Idiots
0 Reply
Steve K.
Realtor · Boulder, CO · Member since 2016 · 3k+ posts · 5k+ votes
3y
We had a family renting a house/cabin in the mountains and for some reason they thought there was going to be a hot tub at the property. They must have gotten my listing mixed up with a different one they had also looked at? Or just assumed there would be one because in their mind all mountain properties should have one? I don't know what lead them to believe there would be a hot tub there, but they immediately got combative about it. "Where is the HOT TUB!!!???" I explained that there was no hot tub listed in any of the advertising or photos, because the property has never had a hot tub and never will. It's a mountain cabin on a fragile old well/septic system (hard water, shallow well, old septic). The electrical system would need to be upgraded (small main service panel, not much electrical capacity). It's a high elevation property with 9 months of below-zero temps, it's remote at the end of a long dirt road, no hot tub maintenance companies service the area and I rarely go there personally to service one etc. There are hot springs nearby if they want to take a soak, go to the hot springs.
They kept calling back getting more and more angry about it each time ("WHERE IS THE HOT TUUUUUBBBBBB??!!!!!")... seems like Dad had promised the family they'd have a hot tub and they were upset with him, so he was upset with me. He demanded I have one installed that day and when I refused he threatened to drive 2+ hours each way down to Denver, get one himself and set it up if I wouldn't "get them one" immediately. But he wanted me to pay for it of course (one of the inflatable ones or something apparently). I had to give him the "happy clause": "If you're not happy with the property you can leave today and I'll gladly refund the remainder of your stay". Nobody else has ever asked me about a hot tub or complained about the lack of one there.
2 Reply
Henry T.
Member since 2022 · 1k+ posts · 1k+ votes
3y
I only provide Coffee, fresh croisants, 1/2 1/2, and some trader joe's sweets. Not alot, but they left me a "Not welcoming enough" review. So I bought a bigger welcome mat. No complaints since. LOL!
1 Reply
Melissa Nash
Rental Property Investor · Orange County, CA · Member since 2016 · 740 posts · 529 votes
3y
That I need to remove the leaves from the outside furniture before they arrive... in the forest in the fall. :)
Or complaining about leaves in the pool.... I think guests think I have a pool tech on standby to fetch every leaf every hour.
I have to say that I LOVE hosting- I thought I would hate it, it does have it's ups and downs with guests- but I do love providing a beautiful home for families to create beautiful memories.
0 Reply
Bobby PaquetteBusiness Member
OP
Real Estate Agent · Abilene, TX · Member since 2019 · 223 posts · 88 votes
3y
Quote from @Henry T.:

I only provide Coffee, fresh croisants, 1/2 1/2, and some trader joe's sweets. Not alot, but they left me a "Not welcoming enough" review. So I bought a bigger welcome mat. No complaints since. LOL!

Love it!
0 Reply
Luke G.
Rental Property Investor · Hammond, WI · Member since 2017 · 139 posts · 217 votes
3y
"Did you know you have bed bugs?" Sends me a picture of a tic.
There's a scary dog locking us inside, it won't let us leave. Sends me a picture of the neighbor's 6 month old golden retriever. Same guests, didn't send me a review luckily.
1 Reply
Julie Yu
Member since 2023 · 1 post · 1 vote
3y
A senior woman kept rolling her eyes complaining that I looked exactly like her daughter in law.
1 Reply

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