Updated over 1 year ago on . Most recent reply
How to handle bad/untrue review from Airbnb guests
Hi
Just had a terrible guest without any reviews before. Don’t want to talk about details. I have been a super host for 2 years. Never had guests like this one before. This guest just wants a free stay. She threatened me that if I don’t give her a full refund she will definitely give me a bad review. I am here asking for any suggestions for how to handle it. Thanks!
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Collin Hays
#3 Short-Term & Vacation Rental Discussions Contributor
Property Manager
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#3 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
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Collin Hays
#3 Short-Term & Vacation Rental Discussions Contributor
Property Manager
Pro Member
#3 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
Poor reviews actually help your property, as they add legitimacy to the review system. That said, we don't negotiate with terrorists.
- Collin Hays
- [email protected]
- 806-672-7102
SMOKY MOUNTAIN FALLS INC.
1 Review
5.0 stars