Recommendation How to Become 5 Star Super Host - Unreasonable Hospitality

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Andrew SteffensBusiness Member
Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
1y

I hope he does a follow on segment for the unreasonable guest!

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  • Andrew SteffensBusiness Member
    Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
    1y

    I hope he does a follow on segment for the unreasonable guest!

    [email protected]813-563-0877
    Vacation Rentals of Florida53 Reviews
    WebsiteView Page
    3Reply
    • Carolyn Fuller
      OP
      Cambridge, MA · Member since 2015 · 651 posts · 736 votes
      1y
      Quote from @Andrew Steffens:

      I hope he does a follow on segment for the unreasonable guest!


       In my youth, I had a very short career as a waitress. One night, one of those "unreasonable" customers announced herself at the door when I over heard her saying, "I don't know why I ever dine out. The food is always terrible and the service even worst." I prayed she didn't sit at my table but, of course, she did. And she brought me to tears within 5 minutes, at which point, an amazingly skilled waitress took over from me. I watched in complete amazement as that waitress had the entire table eating out of the palm of her hand within 10 minutes. She had the skills to turn a super unreasonable customer into a happy, satisfied, and very manageable customer. It was then that I knew I needed to change careers but I stayed in awe of the skills I saw that night.

      Becoming an STR host in my retirement has given me the opportunity to learn how to turn the "unreasonable" guest into the happy, satisfied and manageable guest. And, in the process, increased my ratings from 4.89 to 4.96. It also is a supremely satisfying experience!

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    • Collin HaysBusiness Member
      Property Manager · Gatlinburg, TN · Member since 2020 · 3k+ posts · 4k+ votes
      1y
      Quote from @Andrew Steffens:

      I hope he does a follow on segment for the unreasonable guest!


       I second that!

      [email protected]806-672-7102
      SMOKY MOUNTAIN FALLS INC.51 Review
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  • John UnderwoodPro Member
    Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
    1y

    I can't say that I have ever had an unreasonable guest. 

    Smooth sailing on Vrbo for 10 years!

    I take measures to ensure I have happy guests. 

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    • Carolyn Fuller
      OP
      Cambridge, MA · Member since 2015 · 651 posts · 736 votes
      1y
      Quote from @John Underwood:

      I can't say that I have ever had an unreasonable guest. 

      Smooth sailing on Vrbo for 10 years!

      I take measures to ensure I have happy guests. 


      When I started out as an STR host in 2012 I was just on VRBO's platform, which was known as Home Away at the time. My very second guest was coming for 2 weeks. I researched her on the internet and discovered she had quite a reputation for being the tenant / guest from hell. I put a lot of effort and research into how to ensure a smooth and uneventful 2 weeks.

      I don't think VRBO guests are inherently more reasonable guests than Airbnb guests. I suspect they are all very similar. I'm actually amazed that VRBO's advertising children gleefully jumping up and down on the beds doesn't produce a more problematic guest but I guess it doesn't.

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    • John UnderwoodPro Member
      Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
      1y
      Quote from @Carolyn Fuller:
      Quote from @John Underwood:

      I can't say that I have ever had an unreasonable guest. 

      Smooth sailing on Vrbo for 10 years!

      I take measures to ensure I have happy guests. 


      When I started out as an STR host in 2012 I was just on VRBO's platform, which was known as Home Away at the time. My very second guest was coming for 2 weeks. I researched her on the internet and discovered she had quite a reputation for being the tenant / guest from hell. I put a lot of effort and research into how to ensure a smooth and uneventful 2 weeks.

      I don't think VRBO guests are inherently more reasonable guests than Airbnb guests. I suspect they are all very similar. I'm actually amazed that VRBO's advertising children gleefully jumping up and down on the beds doesn't produce a more problematic guest but I guess it doesn't.


       I never research guests. If they can pay my high fees I don't sweat, it. I have better things to do. Hotels don't research guests before their stay.

      I don't get many Airbnb bookings per year, but based on my small sample size the Airbnb crowd tends to be where issue have been for me. 

      Maybe if I got most of my bookings from Airbnb, I would want to research them too?

      0Reply
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