Hospitable as a PMS....is anyone struggling once they've onboarded?

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Hospitable as a PMS....is anyone struggling once they've onboarded?

Shannon Green
Member since 2020 · 33 posts · 13 votes

We’re considering switching to Hospitable as our PMS. Up until now, we’ve only listed on VRBO, but we’d like to add Airbnb to hopefully bring in more bookings (it’s been a really slow Fall season so far in South Padre Island).

One thing that surprised me is that Hospitable doesn’t seem to have a customer support phone number. From what I can tell, everything goes through chat, and it doesn’t look like you ever get to speak with a live person by phone. Is that really the case?

For those of you already using Hospitable: once you were onboarded, have you run into any issues with getting support when problems come up?

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John UnderwoodPro Member
Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
1y
Quote from @Shannon Green:
Quote from @John Underwood:

You could just add Airbnb yourself.

Vrbo and Airbnb can synchronize calendars with each other.

Yes, we see that. My husband and I are going to sit down and consider both sides. We would like for the PMS system to make things flow smoother. We both work full-time and both take care of a parent with dementia so our hands are pretty full and whatever we can do to create a smooth system is what we are hoping for. And we are hoping layering Airbnb into the mix will help us get some additional rentals.

 I had a full time job at one time and self managed.  The Vrbo and Airbnb apps make things pretty easy and offer enough automated messages for me. It takes very little time for me to self manage.

I usually get instant bookings that require no input from me. It's rare I get someone asking a question as I have detailed listing description and great photos that answer all questions if people look. 

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  • Krishnan Iyer
    Investor · Member since 2023 · 46 posts · 34 votes
    1y

    Never had an issue with their customer support.they have a good onboarding process and LOTS of online information that answered almost all my questions. Lemme know if you need help.

    0Reply
    • Shannon Green
      OP
      Member since 2020 · 33 posts · 13 votes
      1y
      Quote from @Krishnan Iyer:

      Never had an issue with their customer support.they have a good onboarding process and LOTS of online information that answered almost all my questions. Lemme know if you need help.


       I appreciate that. We are going to look at the on boarding process and hopefully through all the steps. It will be easier than I think. Glad to hear you’ve had a good experience.

      0Reply
  • John UnderwoodPro Member
    Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
    1y

    You could just add Airbnb yourself.

    Vrbo and Airbnb can synchronize calendars with each other.

    1Reply
    • Shannon Green
      OP
      Member since 2020 · 33 posts · 13 votes
      1y
      Quote from @John Underwood:

      You could just add Airbnb yourself.

      Vrbo and Airbnb can synchronize calendars with each other.

      Yes, we see that. My husband and I are going to sit down and consider both sides. We would like for the PMS system to make things flow smoother. We both work full-time and both take care of a parent with dementia so our hands are pretty full and whatever we can do to create a smooth system is what we are hoping for. And we are hoping layering Airbnb into the mix will help us get some additional rentals.
      0Reply
    • John UnderwoodPro Member
      Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
      1y
      Quote from @Shannon Green:
      Quote from @John Underwood:

      You could just add Airbnb yourself.

      Vrbo and Airbnb can synchronize calendars with each other.

      Yes, we see that. My husband and I are going to sit down and consider both sides. We would like for the PMS system to make things flow smoother. We both work full-time and both take care of a parent with dementia so our hands are pretty full and whatever we can do to create a smooth system is what we are hoping for. And we are hoping layering Airbnb into the mix will help us get some additional rentals.

       I had a full time job at one time and self managed.  The Vrbo and Airbnb apps make things pretty easy and offer enough automated messages for me. It takes very little time for me to self manage.

      I usually get instant bookings that require no input from me. It's rare I get someone asking a question as I have detailed listing description and great photos that answer all questions if people look. 

      1Reply
    • Shannon Green
      OP
      Member since 2020 · 33 posts · 13 votes
      1y
      Quote from @John Underwood:
      Quote from @Shannon Green:
      Quote from @John Underwood:

      You could just add Airbnb yourself.

      Vrbo and Airbnb can synchronize calendars with each other.

      Yes, we see that. My husband and I are going to sit down and consider both sides. We would like for the PMS system to make things flow smoother. We both work full-time and both take care of a parent with dementia so our hands are pretty full and whatever we can do to create a smooth system is what we are hoping for. And we are hoping layering Airbnb into the mix will help us get some additional rentals.

       I had a full time job at one time and self managed.  The Vrbo and Airbnb apps make things pretty easy and offer enough automated messages for me. It takes very little time for me to self manage.

      I usually get instant bookings that require no input from me. It's rare I get someone asking a question as I have detailed listing description and great photos that answer all questions if people look. 

      Thank you so much for the feedback! We have great pictures and I believe our listing has enough information. It’s very rare that we ever have a question. I will definitely be figuring out which direction to go this week! Appreciate your response!
      0Reply
    • Mike GrudzienPro Member
      Lender · Eugene, OR · Member since 2019 · 2k+ posts · 1k+ votes
      1y
      Quote from @John Underwood:

      You could just add Airbnb yourself.

      Vrbo and Airbnb can synchronize calendars with each other.


       I agree with John.  Self-managing 1 or 2 properties should not be a problem.

      1Reply
  • Sameul Ahsan
    Real Estate Agent · Worcester, MA · Member since 2024 · 107 posts · 45 votes
    1y

    It’s really straightforward. I’m using it now, though I’m considering switching to Hostfully as we grow. To start out, Hospitable is excellent—simple to use with very responsive customer support. You can chat with them anytime, and they’re quick to help. For example, when I ran into an issue with their direct booking website, they resolved it immediately and got everything working.

    1Reply
    • Shannon Green
      OP
      Member since 2020 · 33 posts · 13 votes
      1y
      Quote from @Sameul Ahsan:

      It’s really straightforward. I’m using it now, though I’m considering switching to Hostfully as we grow. To start out, Hospitable is excellent—simple to use with very responsive customer support. You can chat with them anytime, and they’re quick to help. For example, when I ran into an issue with their direct booking website, they resolved it immediately and got everything working.

      That’s really great to hear. Thank you for your feedback.
      0Reply
  • Andrew Street
    Member since 2019 · 1k+ posts · 292 votes
    1y

    We’ve been using Hospitable for a while now and honestly, I’ve found them to be pretty responsive and helpful when issues come up, even without a phone option. Once you’re set up, most things run pretty smoothly.

    1Reply
  • Andrew SteffensBusiness Member
    Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
    1y

    I have a PM company and did not get a PMS until I was close to 10 properties.  You can use do fairly well on Airbnb/VRBO alone and sync calendars, use Pricelabs for pricing, Schlage app for locks (I recommend Schlage), quickbooks for accounting, and spreadsheets for anything else.

    [email protected]813-563-0877
    Vacation Rentals of Florida53 Reviews
    WebsiteView Page
    1Reply
  • Anja Schaer
    Investor · Atlanta · Member since 2022 · 146 posts · 72 votes
    1y

    Hey Shannon - you’re right, Hospitable doesn’t have a phone line. Everything runs through chat or email, and they rely heavily on their knowledge base. That said, their support team is usually responsive once you get used to it, and a lot of hosts find the automation and integrations make up for the lack of live calls. If phone support is a must for you, you might want to compare them with Guesty for Hosts or Hostaway, since those do offer more direct customer service.

    Curious: are you mainly looking for a PMS to manage messaging across Airbnb + VRBO, or also for pricing, cleaners, and reporting?

    0Reply
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