After hours guest contacts

[Taylor R Herschleb]

For smaller STR operators, how do you handle after hours guest issues/contacts? It doesn’t happen often, but occasionally I get guests reaching out after I go to sleep. I’ve change my phone settings to allow calls/texts from Airbnb & Hospitable to come through. I got a contact recently from a guest that I didn’t hear until seeing it when I woke up. Just trying to get ideas to address this process issue without blowing up my costs.

[John Underwood]

After 15 years I've never had an issue in the middle of the night.

I do maintenance and maintain my properties to reduce the chance of anything happening. 

Sure something could still happen but its been nonexistent for me so far.