Lender · Tampa, FL · Member since 2018 · 149 posts · 102 votes
Had my first really bad guest. Trashed my place put a hole in drywall did about 2k in damages. Working with Airbnb at moment but before I leave a bad review I have heard that it can actually hurt your Airbnb rank as a host. Is this true or just hearsay?
Whenever I leave a bad review I always do it late night on the last night to do it. (You have 14 days so day 13 before bed).
Its been my experience that bad guests know they were bad guests. When they see a review was left, they know it’s not a 5* and will be prone to ‘return the review’ with garbage. Because these guests just keep on giving... By doing it at the last minute, they’re less likely to review you in return since the window is closing fast and you can provide an honest review.
Your guest will not see your review until they post theirs.
Your bad review of them won't hurt you, but it might prompt them to leave a review. If they know they tore up your house they might try and say something like that hole in the wall was there when they got there etc.
Either way leaving a bad review for them is the right thing to do. It will warn other owners not to rent to these people. Wouldn't you want someone to do that for you?
Think about if you had seen their review from a previous stay with someone else, you could have declined to rent to them.
Airbnb might ban them over this which would be could for the rest of us.
Leaving them a bad review won't hurt your rankings. The more likely impact to your listing is that the guest retaliates to the damage claim and leaves you a bad review. Not much you can do here except hope their review violates the terms of service in some way that allows you to get it removed. If you can't get it removed, posting a courteous and factual response to the guest review will help alleviate concerns from future guest reading the review. Then new reviews will bury this in the long run.
What Nancy said. I've never heard that. I rarely leave a bad review for a guest. That's because so far the only "bad" ones were messy or minor damages at worst. But I agree that I take some responsibility for letting a future host know that they may be getting a "2k in damages" guest. Sorry that happened.
Whenever I leave a bad review I always do it late night on the last night to do it. (You have 14 days so day 13 before bed).
Its been my experience that bad guests know they were bad guests. When they see a review was left, they know it’s not a 5* and will be prone to ‘return the review’ with garbage. Because these guests just keep on giving... By doing it at the last minute, they’re less likely to review you in return since the window is closing fast and you can provide an honest review.
I don't use AirBnb but I do use Craigslist every day. Here is the 2nd and 3rd paragraph of the ad I put up every day. Draw your own conclusion.
If a motel room is your standard of living, you have low standards and no value of money. That is your problem. Stay in a motel room with your low standards and problems. Don't call me. I do not want to rent a house to you and your problems. Go stay in a motel. Be around other people like yourself, people with problems and low standards. Don't call me.
If you have no problems and want to stay somewhere bigger and better than a motel room that costs less money, I want to rent you. Cook your own food, do your laundry, have more space than a motel room. You are smarter and have more class than the average refinery contractor. I want to rent to you. Better Call Paul.