The Art of Tenant Management

The Art of Tenant Management

Ryan ThomsonBusiness Member
Real Estate Agent · Colorado Springs, CO · Member since 2018 · 1k+ posts · 1k+ votes

    When it comes to managing tenants, the dynamics can sometimes be complex, especially when you're living with friends. In Colorado Springs, I have house hacked several homes with over 20 different tenants/friends. Navigating house rules, rent payments, and other responsibilities while maintaining a friendship requires a delicate balance. Below are some effective strategies for managing tenants in a way that fosters a positive living environment, minimizes conflicts, and ensures timely rent payments.

    1. Setting the Tone: Treating it Like a Business

    Living with friends can be an incredible experience, but it's crucial to establish clear boundaries from the start. Approach the situation with a landlord mindset. Treat your rental arrangement as a business venture, even if you're living under the same roof as your tenants. Clearly communicate your expectations and rules to your friends turned tenants, emphasizing that this approach is intended to ensure a harmonious living environment for everyone involved. By doing so, you'll set the stage for clear boundaries, allowing you to be both a friend and a landlord.

    2. Rent Payment Made Easy: Online Rental Property Software

    Collecting rent from friends can sometimes lead to awkward conversations and delays. To streamline this process, consider using online rental property software like apartments.com. This tool offers features such as automatic rent payments and the ability to upload proof of renter's insurance. Automating rent payments not only eliminates the need for uncomfortable reminders but also ensures that payments are made promptly. This approach contributes to a smoother financial arrangement and minimizes potential tensions related to rent collection.

    3. Utility Considerations: Incentivizing Responsible Usage

    When it comes to utilities, you have the flexibility to decide whether to include them in the rent or have tenants pay separately. An effective strategy is to have tenants cover utility expenses themselves. This approach encourages them to be mindful of their consumption and find ways to reduce utility usage, ultimately leading to lower bills. By shouldering this responsibility, tenants become more conscious of their usage and may work together to use less.

    4. The Power of Written Agreements: The Importance of Leases

    One of the most critical steps in managing tenants is creating a written agreement that outlines the terms of the tenancy. Even though it might feel overly formal to draft a lease when dealing with friends, it's a necessary safeguard against potential misunderstandings and conflicts down the line. A lease reduces the likelihood of "he said, she said" situations and serves as a reference point for expectations. If you are renting out bedrooms a bedroom lease with shared common areas can work well. A well-structured lease ensures clarity and accountability for all parties involved.

    Conclusion

    Balancing friendship and business while managing tenants requires a strategic approach that prioritizes open communication and clear expectations. By treating your rental arrangement as a business venture, leveraging online rental property software for rent collection, incentivizing responsible utility usage, and establishing written agreements through leases, you can create a harmonious living environment that minimizes conflicts and maintains strong friendships. Remember, with the right approach, it's possible to enjoy the benefits of both living with friends and house hacking.

The Assumable Guy544 Reviews
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Investor · CO · Member since 2016 · 757 posts · 1k+ votes
3y

Great write up Ryan!

I love the first one. That applies well to long term tenants as well.

See this reply in the discussion

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  • Cleveland, OH · Member since 2022 · 826 posts · 578 votes
    3y

    Ryan, 

    This is an awesome post and super insightful. 

    Are there any personal stories you can share about renting to friends? Both good and bad. 

  • Investor · CO · Member since 2016 · 757 posts · 1k+ votes
    3y

    Great write up Ryan!

    I love the first one. That applies well to long term tenants as well.

  • Ryan ThomsonBusiness Member
    OP
    Real Estate Agent · Colorado Springs, CO · Member since 2018 · 1k+ posts · 1k+ votes
    3y

    @Benjamin Sulka I honestly have had very few negative experiences. I think largely do to following that process above and screening well. 

    I've made amazing friends renting to strangers. 

    The worst that happened was I had a young guy who was really messy and I couldn't keep any of the other tenants in the house for long. After that, I realized that renting to groups and having tenants sign longer leases was easier for me to manage. 

    The Assumable Guy544 Reviews
  • Ryan ThomsonBusiness Member
    OP
    Real Estate Agent · Colorado Springs, CO · Member since 2018 · 1k+ posts · 1k+ votes
    3y

    Oh and that same tenant.... when he left the carpet was destroyed and he had a pet without telling me. I had to scramble to rip out carpet and put down LVP in a weekend. He didn't do a great job, but it go the job done. I kept his security deposit. And sent him a letter laying out why. 

    That was the biggest headache so far.

    The Assumable Guy544 Reviews
  • House Hacking Specialist · Denver, CO · Member since 2016 · 411 posts · 396 votes
    3y

    @Ryan Thomson. Great writeup! 

    1. When setting tone early on for rent by the room management, how do you handle common area cleaning? Yes, the typical leave it how you found it works but how about typical vacuuming and disinfecting common surfaces? Do you hire out, DIY, or create schedule for tenants?

    2. Apartments.com is great tool for longer term rents. Little more difficult if lease lengths are shorter with high turnover finding the right tenant. Don't like how rent is received 7+ days into the month but great from auto billing late fees and avoiding those harder conversations. 

    3. What do you find to be fare monthly rate for all utilities?

    Thanks

  • Cleveland, OH · Member since 2022 · 826 posts · 578 votes
    3y
    Quote from @Ryan Thomson:

    Oh and that same tenant.... when he left the carpet was destroyed and he had a pet without telling me. I had to scramble to rip out carpet and put down LVP in a weekend. He didn't do a great job, but it go the job done. I kept his security deposit. And sent him a letter laying out why. 

    That was the biggest headache so far.


     Many thanks for sharing your experiences! 

  • Ryan ThomsonBusiness Member
    OP
    Real Estate Agent · Colorado Springs, CO · Member since 2018 · 1k+ posts · 1k+ votes
    3y
    Quote from @Ben Einspahr:

    @Ryan Thomson. Great writeup! 

    1. When setting tone early on for rent by the room management, how do you handle common area cleaning? Yes, the typical leave it how you found it works but how about typical vacuuming and disinfecting common surfaces? Do you hire out, DIY, or create schedule for tenants?

    2. Apartments.com is great tool for longer term rents. Little more difficult if lease lengths are shorter with high turnover finding the right tenant. Don't like how rent is received 7+ days into the month but great from auto billing late fees and avoiding those harder conversations. 

    3. What do you find to be fare monthly rate for all utilities?

    Thanks


     1. Common area cleaning is set to a chore schedule. We had a cleaning schedule where we would rotate each week what had to be done. Bathrooms, kitchen, sweep/mop, off week. If you didn't do your chores you got a strike and had to do them and buy everyone beer. If you didn't do it twice in a row you had to do everyone's chores the next week.

    That works when you live there. When you move out, you may need to pay for it or train one of the tenants how to do it. 

    2. I get rent on the 1st when using Apartments.com. 

    3. The total amount of utilities divided by the number of people living there: (Trash + Internet + Gas + Electric + Water + Lawn)/(number of people living there)

    The Assumable Guy544 Reviews
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