For anyone using AI to answer inbound seller calls, has it actually held up?

Question

6 years wholesaling and the thing I was most skeptical about was letting AI answer inbound seller calls. Figured a seller would hang up the second it didn't sound like a real person.

What changed my mind was the timing. A call that gets picked up live the moment it comes in, even at 11pm, versus a voicemail the seller never gets a callback on before they move on. Had one come in late at night, get a full conversation right then, and by the time I looked in the morning it was already qualified and booked. That one doesn't happen if it sits in a voicemail box overnight.

Not saying it replaces the human part. The negotiation and the judgment still have to be you. But for that first touch, answering instantly and never letting anything sit, it's done more than I expected.

For anyone who's tried it, what's your read? Has AI on the first call or the texting actually held up, or did it cost you more leads than it saved?

Amit Patel · Answer

In my experience, AI is an incredibly valuable tool, and I believe there's nothing wrong with using it to run a business more efficiently. The problem comes when we rely on it too much and stop paying attention.

Personally, I don't think anything can replace genuine human-to-human interaction when it comes to making a sale, closing a deal, or even providing information, especially once you truly understand your client's specific needs.

That said, when you're handling a high volume of calls and leads, especially after-hours inquiries, AI becomes extremely useful. Let's be honest, we're all human. We have families, weekends, and evenings that we want to enjoy.

AI can answer those late-night calls, gather important information, schedule follow-up text messages, reassure prospects that a team member will contact them first thing during business hours, thank them for reaching out, and even automate follow-ups after a proposal has been sent. Or even schedule calls.

It's a powerful tool, and businesses should absolutely take advantage of it. But at some point, exceptional customer service, kindness, empathy, and real human understanding are what truly make the difference specially in these days that AI has taken over almost everything, clients appreciate that human touch. Technology can support relationships—it shouldn't replace them.