AirBNB Cleaners - suggestions for Western New York

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AirBNB Cleaners - suggestions for Western New York

Member since 2022 · 5 posts · 1 vote

We have a 5* AirBnB - but moved out of state and have been struggling getting cleaners that are doing a good job. We are on our 2nd cleaner in just 3 months - we are paying well above average and still aren't having any luck. Any suggestions?

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Stephanie JacobsonBusiness Member

Real Estate Agent · Ithaca, NY · Member since 2016 · 428 posts · 324 votes

I love Josh Briner with Vibe Management! https://www.vibefingerlakes.com/

He's a full service manager, though, so I don't know if he would do just cleaning. But he's awesome!

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John UnderwoodPro Member
Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
3d
You have a STR listed on Airbnb.
Try local resources such as FB groups or Turno.
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Daniel Jung
Member since 2026 · 11 posts · 6 votes
3d
Paying well is a good start, but in my experience pay alone doesn't fix bad turnover results. The fix is usually systems plus redundancy.
Always keep two cleaners — a primary and a backup. From out of state, one person going on vacation or quitting leaves you scrambling, and that's where quality dies. Also give them a written checklist of exactly what a finished unit looks like, and require timestamped photos after every clean — beds, bathrooms, floors, trash. Review the first few cleans like a job interview. It sounds strict, but photos are the only eyes you have when you're not local.
Finally, run a paid trial clean before trusting someone with turnover days, and pay flat per clean instead of hourly so thorough work doesn't cost them money. Good cleaners who follow a checklist are out there — they're just rarely found on the first try.
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Andrew SteffensBusiness Member
Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
2d
This is a nationwide group, I recommend joining a local host group and getting recommendations from other hosts in your area. Good luck!
[email protected]813-563-0877
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Stephanie JacobsonBusiness Member
Real Estate Agent · Ithaca, NY · Member since 2016 · 428 posts · 324 votes
2d
I love Josh Briner with Vibe Management! https://www.vibefingerlakes.com/
He's a full service manager, though, so I don't know if he would do just cleaning. But he's awesome!
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Matthew Tregoning
Property Manager · Melbourne, FL · Member since 2019 · 263 posts · 125 votes
1d
What keeps getting missed, Joe? Actual cleaning, putting the place back together, or showing up on time? With our out-of-state rentals I'd rather see the specific misses before hiring cleaner number three. Laundry taking too long or missing supplies can make the next person struggle with the same things.
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- Joe ConnellyPro Member
  OP
  Member since 2022 · 5 posts · 1 vote
  5h
  Matthew - the first misses were coffee pot & kitchen not being cleaned. Both were on checklist and were missed. Most recent misses were we found they were never cleaning under furniture or beds. A guests cat went under the bed and came out looking like a ghost. Then the guest started really looking and found stove, air fryer & coffee station were not cleaned. All of the above were on the checklist and when we talked to cleaner - she didn't own up and said that is part of deep cleaning. From our camera's we can see she is only in the house ~ 2 hours and being paid $250 for a 3 bed, 2 bath house.
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Dena Beck
Member since 2024 · 49 posts · 16 votes
10h
No individual suggestions, just a "Go Bills!" But, someone above suggested checking Turno. That might give you some options but I'd say flying out to do interviews might do you better than trying to handle that remotely.
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