Centreville, Fairfax County · Member since 2022 · 5 posts · 1 vote
Hi Guys,
I have a property out in Ohio and am looking to expand my portfolio. Im curious to hear from successful seasoned multifamily real estate investors what processes have made the successful.
Some areas I want to gain more knowledge in is:
-Network used to finding good tenants and fill units quickly
-Do you self manage or use a property management company
-Do you interact with tenants and have visibility into communications or let boots on the ground person deal with all of that
-How do you find good agents and contractors in your investment market
-Who do you have walk through property for inspections and let contractors in the units for bids?
I want to grow a big portfolio and am trying to nail down my processes and gain more insight and knowledge.
Real Estate Agent · Columbus, OH · Member since 2019 · 3k+ posts · 2k+ votes
1d
Welcome, Nicholas. Good to see another investor with an Ohio property looking to systemize before adding doors.
Matthew and James covered the PM-first approach well, so here is how to vet one. Interview three and ask each for average days vacant, tenant turnover rate, maintenance markup and spending approval limit, and a sample owner statement. Then compare their reviews with what current owners tell you. For tenants, hand your PM written screening criteria (income multiple, rental history, background) so they apply your standard instead of just filling units. For inspections, ask for dated photo reports at turns and annually, which gives you visibility without being the day-to-day contact.
On Ohio specifically, in my experience an uncontested eviction can wrap in about 30 days, which is one more reason consistent screening and quick action pay off. Which part of Ohio is your property in?
If it's useful, connect with me and we can trade notes as you build out your process.
Investor · PA - NY - NJ · Member since 2019 · 491 posts · 175 votes
1d
@Nicholas Andreatos For out-of-state multifamily, a strong local PM handles the day-to-day with tenants, but you still want visibility, like regular reporting and the ability to step in when something's off. You can do some wonderful things with AI and software for tracking all of it now, but it's not perfect, and you're never 100% out of the mix. The best agents and contractors usually come from other investors already in that market, not cold searches. How many doors are you at in Ohio now?
Centreville, Fairfax County · Member since 2022 · 5 posts · 1 vote
51m
Hi Matthew,
Thank you for your response! I totally hear you on that, and agree that retaining control and having visibility is key to being a successful investor. That is what I am trying to nail down. I currently have 2 doors and ready to deploy to get 4-5 more doors, so I want to make sure I do it correctly as I scale and look to deploy BRR and LTR strategies.
Investor · Collierville, TN 38017 · Member since 2017 · 707 posts · 517 votes
1d
I'm a Memphis investor with 236 doors, and your process list is the right thing to nail down early. I use a property manager — at scale nothing else works. The PM is the one who walks properties, lets contractors in for bids, and handles all tenant communication. I don't self-manage and I don't interact with tenants directly; the PM owns that relationship. Finding agents and contractors: the PM's referrals are worth more than anything online, because they know who actually shows up and bills fairly. Yes, you pay for the oversight — good management costs money, but a bad manager costs more. If you want to grow a big portfolio, build the team first and the doors follow.
Centreville, Fairfax County · Member since 2022 · 5 posts · 1 vote
54m
Hi James,
Thank you for your response! Do you get to own the processes and systems of day to day operations or do you log into PM's portal and have visibility into everything? Also, what has made you successful when looking for good PM companies to invest with? I have heard horror stories of slow responses from PM to tenants, bad management, and slow tenant turnover/filling vacant units so I am slightly hesistant.
Real Estate Agent · Columbus, OH · Member since 2019 · 3k+ posts · 2k+ votes
1d
Welcome, Nicholas. Good to see another investor with an Ohio property looking to systemize before adding doors.
Matthew and James covered the PM-first approach well, so here is how to vet one. Interview three and ask each for average days vacant, tenant turnover rate, maintenance markup and spending approval limit, and a sample owner statement. Then compare their reviews with what current owners tell you. For tenants, hand your PM written screening criteria (income multiple, rental history, background) so they apply your standard instead of just filling units. For inspections, ask for dated photo reports at turns and annually, which gives you visibility without being the day-to-day contact.
On Ohio specifically, in my experience an uncontested eviction can wrap in about 30 days, which is one more reason consistent screening and quick action pay off. Which part of Ohio is your property in?
If it's useful, connect with me and we can trade notes as you build out your process.
Centreville, Fairfax County · Member since 2022 · 5 posts · 1 vote
57m
Hi Jimmy,
Thank you for your response! I appreciate your insight into what to look for in a Property Management company when screening them. The problem imo with having a PM is you don't get to own the process and have to use the PMs process. I want a relationship where I call the shots on operations and systems and retain the visibility into maintenance request and pictures etc, but don't have to take emergency calls or texts from tenants. I have heard from other investors that self managed is the way to go to retain control. I currently have a self managed approach, without having to deal with day to day tenant calls/inquires. I am just trying to refine my process to learn more angles and what works best for other investor scaling from two doors to 15 to 30+.
Real Estate Agent · Columbus, OH · Member since 2017 · 6k+ posts · 7k+ votes
5h
Quote from @Nicholas Andreatos:
Hi Guys,
I have a property out in Ohio and am looking to expand my portfolio. Im curious to hear from successful seasoned multifamily real estate investors what processes have made the successful.
Some areas I want to gain more knowledge in is:
-Network used to finding good tenants and fill units quickly
-Do you self manage or use a property management company
-Do you interact with tenants and have visibility into communications or let boots on the ground person deal with all of that
-How do you find good agents and contractors in your investment market
-Who do you have walk through property for inspections and let contractors in the units for bids?
I want to grow a big portfolio and am trying to nail down my processes and gain more insight and knowledge.
Thanks!
I have a portfolio of ~100 units. I manage all of my long-term rentals and have a property manager manage my STR/LTR
Centreville, Fairfax County · Member since 2022 · 5 posts · 1 vote
1h
Hi Remington,
Thank you for your response! Do you rely on Reafco to manage your short terms rentals? Also, for your long term rentals, what has made you succesful for managing those yourself?