What has worked for us is a par level for every consumable, written on the inside of the supply closet door. Two rolls of toilet paper per bathroom plus a backup pack, one coffee pod per guest per night plus a few spares, and so on. The cleaner's job at each turnover is to bring everything back up to par from a locked owner's closet, not to guess what's needed.

Then the cleaner flags anything in the owner's closet that's down to its last refill, in the same message where they send the turnover photos. That gives you a week or two to reorder instead of hearing from a guest that there are no paper towels.

For the reorder itself, a saved cart or subscribe-and-save for the boring stuff (toilet paper, paper towels, trash bags, dish tabs, laundry pods) covers most of it. If you have a cleaner you trust, some hosts give them a set monthly supply budget and reimburse receipts so they can grab things on the way in.

Are you cleaning yourself or using a cleaner right now? That changes which piece matters most.

(Drafted with AI help.)

Aritz, mine is close to what Kent described, with one difference: my cleaner does the counting and I do the ordering.

At every turnover, my cleaner inventories the supplies and tells me what's running low. I place every order myself, so I always know what's being spent and nothing gets bought twice.

Where it ships depends on how low it is:

• Low but not out: I ship it to the cleaner's home, and they bring it on the next turnover. That way packages aren't sitting on the porch at the property.

• Completely out: I order fast delivery from Walmart straight to the property while the cleaner is still there, so it's restocked before the next guest checks in.

What makes it work is the count at every turnover. If the cleaner only tells you when something is already gone, you end up paying for rush delivery every time.

Kent's question is the right one: are you cleaning yourself or using a cleaner? That changes how much of this you'd hand off.

As a Sams Club Plus member I can order supplies in bulk and have them shipped for free.

Our Cleaners lets us know when they break into the last case or box of something and we place an order for more.

Hi @Aritz Guereca,

I really like that you're starting with the cleaners' side of it, because they're the ones who see the shelves at every turnover. The replies above have covered the counting and the ordering really well, so I'll add a thought on the third piece you mentioned, tracking receipts across properties.

I think that's where a lot of the hidden time goes once you're past one or two units. Placing the order is quick, but working out later which property a mixed cart of paper towels and coffee pods belongs to, and whether it counts as supplies or a repair, can easily eat an evening at the end of the month.

If I were in your shoes, I'd ask every host you talk to how they split one receipt across several properties today. Their answers will probably tell you more about where the real pain is than any question about running low.

Best of luck with the research,
Lee

I am a PM with around 95 units now (just completed a merger) - we order in bulk from hospitality suppliers and have cleaners draw from our warehouse.

That said, this system only works with a large number of units.

For my limited service clients who typically live out of state, I suggest they pay their cleaning vendor the premium for restocking. The bulk only works if you have the space and logistics to manage it.

For those who are local and either do limited or self management, Warehouse clubs are likely the best answer.