Anyone having problems with the tools working?

Question

Hi all, I've been wrestling with the rental property calculator tool for a day and a half now. I'm a bit frustrated as I am a paying member and this tool is simply broken. I click the button to output to pdf and I get a site error. Happens every time.

Anyone getting this error? I find no easy way to get a hold of someone at BP.

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Error code 500

Travis Pace · Answer

I'm a paying member as well, and when I am using the Tools App I put the purchase price, down payment percent, points, and length of months then when I calculate every time it says that I paid 100% cash without any loan details.

This is a huge problem because I cannot see an accurate number on the deals and make smart investments.

Can someone from BiggerPockets help me fix this error immediately. I'll send a screenshot

Hilary C. · Answer

@Rob D. Thank you so much for reaching out, and letting us know about this error you are recieving.

I have tried to recreate this error many times on our end, and it seems to be working fine for myself. I would highly suggest clearing your cache and cookies on your browser and see if that fixes anything for you at all.

Also, if you have any additional questions going further, at the bottom of the calculator page there is a link to easily contact our support team:

If you need any other assistance on other issues as well, there is the "Contact Us" link at the bottom of every page :)

Hope this helps!

Anyone having problems with the tools working?

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