What do you think of the forum categories?

What do you think of the forum categories?

Nathan GesnerBusiness Member
Moderator
Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes

I'm asking this as a fellow forum user, not a moderator. About four months ago, someone within BiggerPockets split the Landlording & Rental Properties forum and created multiple subcategories. The image below shows what we currently have:

It seems more difficult to track down previous questions because a particular subject can now fit in one of several categories. Did John Q. ask about application screening in the main forum, the Tenant Screening forum, or the Landlord Problem Solving forum? Some of the problems I'm seeing:

  • There is a forum dedicated to Tenant Screening, but people still ask screening questions in the primary forum. In fact, screening questions can fit in Tenant Screening, Landlord Problem Solving, or Managing Your Property. To make matters even more confusing, the "Ultimate Guide To Tenant Screening" is still a sticky post in the primary forum!
  • What's the difference between Landlord Problem Solving and Managing Your Property? If I find an unauthorized occupant in my rental or the kitchen catches fire or a tenant wants to break their lease early, where do I post my question or search for answers? There are at least three categories that apply to each of these scenarios.
  • There are only 147 posts for Marketing Your Rental and 291 for Tenant Screening after four months. The general forum probably gets that many posts in one month on those same subjects.
  • The same questions are repeated over and over. That's an indication the information is not properly categorized and easily accessible. If we organized the forums based on what users are most often looking for, I think we could dramatically reduce the number of repeat posts.

If we have to break things out into sub-categories, we should be very specific in defining those categories to avoid cross-posting, simplify the user's ability to search past posts, and to help moderators maintain some semblance of order by moving discussions to the correct forums. An example:

  • General Landlording- Anything that doesn't fit into a sub-category
  • Property Management (Should I use a PM or self manage? What does a PM do? Why is my PM charging X? Why do all PMs suck?) This would include a very helpful sticky detailing how to screen a property manager, which is one of the most common requests.
  • Landlord Software and Applications (Which software should I use? How do I accept online payments?) This would include two sticky posts: one could be a simple guide on how to evaluate software, the other for user reviews
  • Tenant Screening (Screening software reviews or recommendations. What am I looking for in a credit report?  Which of these applicants would you choose?). This is an appropriate place to post the Ultimate Guide to Tenant Screening
  • Maintenance (who's responsible for this repair? How do I fix my leaking fridge? Should I add a second bathroom? How do I track maintenance? Where can I find a good handyman?)
  • Finances and Taxes (how to track, budgeting, is this expense tax deductible)

Final thought:

  • I don't like the Renters Discussion. It's the second most-used sub-category and is supposed to be for renters to ask questions about their Landlords. However, it seems the vast majority of discussion is actually from Landlords or Property Managers, not from renters. And why would Biggerpockets create a specific category for Renters when it's supposed to be for investors? That's like creating a forum for contractors. If a renter has a question, can't they ask it within our existing categories?

What do you think? Are the current categories working for you? Is it easier or more difficult with the current setup? Don't care? 

If you have any feedback, please share it here!

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Most Popular Reply

Chris MasonPro Member
Moderator
Lender · CA · Member since 2015 · 9k+ posts · 10k+ votes
5y

My $0.02:

There should be like 10 categories. Max. 

And hashtags would be great. 

See this reply in the discussion

67 Replies

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  • Denver, CO · Member since 2020 · 1 post · 2 votes
    5y

    @Chris Mason Love the idea! A few main categories w/ tags. Then everything is categorized and still searchable (via tags) for more specific searches.

  • Nathan GesnerBusiness Member
    Moderator
    OP
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    5y

    Thanks to all of you for sharing this input!

    Have any of you tried the "new forum" layout? I personally think it makes things even worse because each post is large, taking up a lot of real estate on the screen. The current model lets me see about 8 posts at once. The new version only shows two! That's a lot of scrolling. Most forums I've been on can display around 15-16 discussions per screen.

    It seems as though BP is attempting to create their own forum design rather than using a tried-and-true format. If it's difficult to navigate, people won't use it.

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  • Rental Property Investor · TN · Member since 2018 · 2k+ posts · 2k+ votes
    5y
    Originally posted by @Nathan Gesner:

    Thanks to all of you for sharing this input!

    Have any of you tried the "new forum" layout? I personally think it makes things even worse because each post is large, taking up a lot of real estate on the screen. The current model lets me see about 8 posts at once. The new version only shows two! That's a lot of scrolling. Most forums I've been on can display around 15-16 discussions per screen.

    It seems as though BP is attempting to create their own forum design rather than using a tried-and-true format. If it's difficult to navigate, people won't use it.

     I like the old version for the same reason.  I like to be able to read as much as possible with each scroll.

    It would be nice to be able to hover over the title of the post and see the first few lines.

    They also really need to fix the reply issue where the new reply does not show and goes under the initial post and not viewable unless the "show post" button is clicked.

  • Flipper/Rehabber · Memphis, TN · Member since 2020 · 758 posts · 285 votes
    5y

    Nice post.

    Last time, I wasn't able to access landlord forums category. I don't know why. 

  • Investor · Bend, OR · Member since 2020 · 31 posts · 10 votes
    5y

    Thank you for asking this question. I'm new to BP and find the forum difficult to navigate. The forums are one of the main reasons I joined BP. I have not been able to get many benefits yet because I can't seem to find current posts with the topics I'm looking for. I'm looking forward to connection with others but to date have been frustrated by my attempts. 

  • Karen MargraveBusiness Member
    Moderator
    Realtor, General Contractor, and Developer · Redding, CA · Member since 2009 · 7k+ posts · 4k+ votes
    5y

    I agree. I think the forums are too broad and general and we need to tighten things up as it's becoming too messy and less user friendly, not more.  I think it would also be a good idea when someone is posting for a pop up to come up saying Did you search forums for the answer? Yes or No (yes allows them to post, and no takes them to search) ?? or something to that effect. 

  • Investor · Bend, OR · Member since 2020 · 31 posts · 10 votes
    5y

    Are there any "how to navigate the forums" tutorials? Hopefully, I'm not the only one who could use some instructions.  

  • Nathan GesnerBusiness Member
    Moderator
    OP
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    5y
    Originally posted by @Carol Hopwood:

    Are there any "how to navigate the forums" tutorials? Hopefully, I'm not the only one who could use some instructions.  

    I've been on BiggerPockets for ten years and have never seen anything like that. 

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  • Rental Property Investor · Member since 2020 · 172 posts · 110 votes
    5y

    I can never find the category forum I'm looking for. Should be more intuitive I think.

  • Virginia Beach, VA · Member since 2020 · 13 posts · 8 votes
    5y

    @Nathan G. It’s still taking my some time to get used to. There’s so many categories/topics and subtopics it can become overwhelming at times

  • Daniel HymanBusiness Member
    CPA · Milwaukee, WI · Member since 2016 · 2k+ posts · 1k+ votes
    5y

    I love the idea of fewer categories. Less is more.

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  • Real Estate Agent · Queen Creek, AZ · Member since 2018 · 64 posts · 35 votes
    5y

    I do not have a paid membership.  When I search if I want to narrow it down to just forums it posts this response "Upgrade your account!
    Advanced search feature only available for Paid Members."  So that may be adding to many new members continuing to post the same questions over and over

  • Investor · Fort Lauderdale, FL · Member since 2012 · 1k+ posts · 465 votes
    5y

    I find the new subcategories make things difficult to navigate, and most times contexts of each overlap with others, forcing me to just ignore all subcategories except the "general" one.

    If you want more subcategories, then set up the subs in such a way that they are mutually exclusive. For example, one could argue that SFH rentals and multifamily rentals are different, and if there are topics that fit both, go to general. The way it is now, it is very confusing for the users. I get why it's done this way, it's done this way for marketing to show others that BP covers a lot of areas with depths, at the expenses of it being really not too useful.

    Furthermore, on desktops, the menu drop down and submenu navigation doesn't really work when it's nested too deeply and long, because the menu expands beyond the screen and there is no way to get to the bottom portion that's off the screen.  The solution for me is to change my screen resolution to 200% of original, then while I can see all the menus in that resolution, I navigate to it then bookmark them to create my own browser menu.  That way I bypass BP's menu bugs.

  • Rental Property Investor · St. Paul, MN · Member since 2016 · 3k+ posts · 3k+ votes
    5y

    The categories often mean nothing. I hang out in the Multi-family forums a lot. It is meant for commercial MF, which is 5+ units. Everyday we have people asking about single families, duplexes, house hacking, etc. 

    Now, with that said, I don't know how BP could moderate that without massive manpower, costing them a lot of money. 

  • Blue Springs, MO · Member since 2015 · 481 posts · 313 votes
    5y

    I know I'm a little late to the party, but here's my $0.02.

    Subforums:

    Having a lot of categories or subforums works, if the moderators have the ability to move a thread from one forum to another, AND they use it correctly and often.  If whatever backend this is doesn't make moving a thread possible or easy, then we need fewer subforums.  If it's technically possible and easy to move a thread, but the moderators don't want to do it for whatever reason, then we need fewer subforums.  If it's easy to move a thread and the moderators do it regularly, but the users get confused when their thread gets moved, then we need fewer subforums.

    One specific subforum thing that doesn't work very well is the "local" forums.  Go to https://www.biggerpockets.com/... .  Click "Browse Forums v" to get the drop-down menu, then click the first entry, "Local Real Estate Forums".  That leads you to a top-level forum that SHOULD NOT EXIST.  People land there and think that single forum is the "local" forum for wherever they may be, but it's not.  You have to scroll down past all of the posts and click the small "Show 51 sub-forums" link, to expand a list of forums for each US state and various metro areas.

    What should happen instead when you click "Local Real Estate Forums" is that you get one line that says "Hi, please pick a local forum from the list below in order to read or make a post", and then you see the list of state/metro forums that the current "Show 51 sub-forums" link gives you.

    Search:

    As has been mentioned, there's a "basic" forum search that is open to everyone, free or paid.  It just looks for key words in posts.  I think it may also do an "or" search of the key words, which is easier for people to understand on their first day on the Internet, but it just annoys everybody else.  :D  Sometimes I have more success with going to Google and doing searches like "rehab budget site:biggerpockets.com"; Google has indexed most of the posts here, and searches like that use Google's keyword handling - you can search for exact phrases using quotes, avoid "or" searches, etc.

    I think the "advanced" search here on BP gives you more options - you can search a particular forum, or all posts from a particular author, or posts before or after a certain date, etc.

  • Russell BrazilBusiness Member
    Moderator
    Real Estate Agent · Washington, D.C. · Member since 2012 · 17k+ posts · 30k+ votes
    5y
    Originally posted by @Matt R.:

    I know I'm a little late to the party, but here's my $0.02.

    Subforums:

    Having a lot of categories or subforums works, if the moderators have the ability to move a thread from one forum to another, AND they use it correctly and often.  If whatever backend this is doesn't make moving a thread possible or easy, then we need fewer subforums.  If it's technically possible and easy to move a thread, but the moderators don't want to do it for whatever reason, then we need fewer subforums.  If it's easy to move a thread and the moderators do it regularly, but the users get confused when their thread gets moved, then we need fewer subforums.

    One specific subforum thing that doesn't work very well is the "local" forums.  Go to https://www.biggerpockets.com/... .  Click "Browse Forums v" to get the drop-down menu, then click the first entry, "Local Real Estate Forums".  That leads you to a top-level forum that SHOULD NOT EXIST.  People land there and think that single forum is the "local" forum for wherever they may be, but it's not.  You have to scroll down past all of the posts and click the small "Show 51 sub-forums" link, to expand a list of forums for each US state and various metro areas.

    What should happen instead when you click "Local Real Estate Forums" is that you get one line that says "Hi, please pick a local forum from the list below in order to read or make a post", and then you see the list of state/metro forums that the current "Show 51 sub-forums" link gives you.

    Search:

    As has been mentioned, there's a "basic" forum search that is open to everyone, free or paid.  It just looks for key words in posts.  I think it may also do an "or" search of the key words, which is easier for people to understand on their first day on the Internet, but it just annoys everybody else.  :D  Sometimes I have more success with going to Google and doing searches like "rehab budget site:biggerpockets.com"; Google has indexed most of the posts here, and searches like that use Google's keyword handling - you can search for exact phrases using quotes, avoid "or" searches, etc.

    I think the "advanced" search here on BP gives you more options - you can search a particular forum, or all posts from a particular author, or posts before or after a certain date, etc.

     Great observation, as I had this same problem today in the Local Forums

  • JD MartinBusiness Member
    Moderator
    Rock Star Extraordinaire · Northeast, TN · Member since 2015 · 10k+ posts · 16k+ votes
    5y
    Originally posted by @Matt R.:

    I know I'm a little late to the party, but here's my $0.02.

    Subforums:

    Having a lot of categories or subforums works, if the moderators have the ability to move a thread from one forum to another, AND they use it correctly and often.  If whatever backend this is doesn't make moving a thread possible or easy, then we need fewer subforums.  If it's technically possible and easy to move a thread, but the moderators don't want to do it for whatever reason, then we need fewer subforums.  If it's easy to move a thread and the moderators do it regularly, but the users get confused when their thread gets moved, then we need fewer subforums.

    One specific subforum thing that doesn't work very well is the "local" forums.  Go to https://www.biggerpockets.com/... .  Click "Browse Forums v" to get the drop-down menu, then click the first entry, "Local Real Estate Forums".  That leads you to a top-level forum that SHOULD NOT EXIST.  People land there and think that single forum is the "local" forum for wherever they may be, but it's not.  You have to scroll down past all of the posts and click the small "Show 51 sub-forums" link, to expand a list of forums for each US state and various metro areas.

    What should happen instead when you click "Local Real Estate Forums" is that you get one line that says "Hi, please pick a local forum from the list below in order to read or make a post", and then you see the list of state/metro forums that the current "Show 51 sub-forums" link gives you.

    Search:

    As has been mentioned, there's a "basic" forum search that is open to everyone, free or paid.  It just looks for key words in posts.  I think it may also do an "or" search of the key words, which is easier for people to understand on their first day on the Internet, but it just annoys everybody else.  :D  Sometimes I have more success with going to Google and doing searches like "rehab budget site:biggerpockets.com"; Google has indexed most of the posts here, and searches like that use Google's keyword handling - you can search for exact phrases using quotes, avoid "or" searches, etc.

    I think the "advanced" search here on BP gives you more options - you can search a particular forum, or all posts from a particular author, or posts before or after a certain date, etc.

     We can move threads but in short order all we would be doing is moving threads. That would take a whole lot of enjoyment out of participating in the forums, that's for sure. Beyond the fact that sometimes the "right" forum is a judgement call anyway. If it's obviously wrong, which some of them are, then they usually do get moved. Great observation on the local forums. One thing I learned from several decades in the utilities industry is that engineers often see things far differently than end users, and what may make sense to one often doesn't to the other. In that realm I'm on the "user" end and quite often see plans presented to me by engineers as needlessly complex. My interactions with software engineers leads me to believe this is no different when someone is writing code.   

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  • Nathan GesnerBusiness Member
    Moderator
    OP
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    5y

    Sam, you actually can see the entire list, but it's not that friendly. Open the forum menu and the list pops up and extends off the screen. Hover your mouse over the left side of the menu and use the scroll wheel to move down, or drag the scroll bar on the right side. If the category you want has sub-categories, then you have to hover over the category until the subs pop up, move to right column and then scroll up/down to see all the subs.

    Very frustrating/confusing design, but it does work without having to shrink your screen.

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  • Nathan GesnerBusiness Member
    Moderator
    OP
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    5y
    Originally posted by @Matt R.:

    Having a lot of categories or subforums works, if the moderators have the ability to move a thread from one forum to another, AND they use it correctly and often.  If whatever backend this is doesn't make moving a thread possible or easy, then we need fewer subforums.  If it's technically possible and easy to move a thread, but the moderators don't want to do it for whatever reason, then we need fewer subforums.  If it's easy to move a thread and the moderators do it regularly, but the users get confused when their thread gets moved, then we need fewer subforums.

    Yes, we have the ability to move threads to the correct forum. However, the categories aren't that clear sometimes so it's hard to determine where to move it. There are so many posts in the wrong thread that I could spend all day doing just that, just like JD said.

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  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    5y
    Originally posted by @Nathan Gesner:
    Originally posted by @Matt R.:

    Having a lot of categories or subforums works, if the moderators have the ability to move a thread from one forum to another, AND they use it correctly and often.  If whatever backend this is doesn't make moving a thread possible or easy, then we need fewer subforums.  If it's technically possible and easy to move a thread, but the moderators don't want to do it for whatever reason, then we need fewer subforums.  If it's easy to move a thread and the moderators do it regularly, but the users get confused when their thread gets moved, then we need fewer subforums.

    Yes, we have the ability to move threads to the correct forum. However, the categories aren't that clear sometimes so it's hard to determine where to move it. There are so many posts in the wrong thread that I could spend all day doing just that, just like JD said.

    I don't start threads often but when i do I can never find the right category  just put them all in general real estate.. I personally find the back end of this site almost impossible to navigate get frustrated and just put the thread with the most views.. probably why many of mine never really get any traction..    But I cant navigate linkdin either or facebook.. so i am probably not that good of data point for user .experience.

    And the search function for me is useless trying to find folks that you may not have the correct spelling or exact name then forget about it not going to find them.

  • Eric HeinenPro Member
    Fargo, ND · Member since 2017 · 35 posts · 15 votes
    5y
    Originally posted by @Mario Lopez:

    It’s difficult to navigate. The drop down menus are also finicky. I would prefer the more traditional forum layout that brings you to a new page with the main forums listed on one page, then you click them to enter and see the posts or the subcategories. 

    This.  I much prefer a traditional forum layout.  I find myself actually avoiding the forums because the layout is so troublesome.

  • Eric HeinenPro Member
    Fargo, ND · Member since 2017 · 35 posts · 15 votes
    5y
    Originally posted by @Al L.:

    I am glad someone made this discussion. I think the forums are definitely Not user friendly. As someone that uses various other forums a lot and computer savvy, the format of the subcategories should be different. All the subcategories should be visible on One page. Having to hover over each subcategory and then scrolling to find the sub-sub category is ridiculous. Why can't we just see all the forum categories written on one page, and that way we can have a "30,000" foot view of everything available on this website. 

    You summed it up perfectly!  

  • Eric HeinenPro Member
    Fargo, ND · Member since 2017 · 35 posts · 15 votes
    5y

    I prefer the type of forum layout where all the main categories are all on one page.

    And upon clicking on a main category it opens up to the discussion of that topic. KISS method.

  • Rental Property Investor · Clarkston, GA · Member since 2012 · 2k+ posts · 1k+ votes
    5y

    The forum catagories are ok as of 5 yrs ago.  Thre needs to be a process to suggest NEW catagories as new things come to the market.

    The WORST part about BP,,,, and its forums,,,, is the rotten website design that makes it very very difficult to post in the correct forum.   There needs to be some AI/site help in finding for the poster the correct / best forum to post in.  Lots of wrong posting where the poster could have found his answer BEFORE posting.   Many platforms help the poster find similar threads before the post is accepted, this is a good idea.

    The bread crumbs need to be redesigned,  If you are IN a forum and click post it should default to that forum.

    ....

    So much improvement in the website is needed including search needs to be same as posting, localized to the current forum.  I just hate search, __white hot__ hate it!

    So much knowledge is lost forever due to a bad search engine.  Why not license google search?

  • Cliff H.Pro Member
    Rental Property Investor · Nashua, NH · Member since 2014 · 599 posts · 477 votes
    5y

    Forums are the (second) most useful area of the site (second to podcast), yet far more frustrating due less to the categories than the underlying forums software that makes formatting, tagging, and finding the duplicate posts a constant challenge.

    As far as categories go, I’d be willing to bet 99% of users post/read 5-10 categories, no more. I spend my time in about 3 total.

    Why not optimize to helping folks find those handful of forums of interest vs further subdividing an already thin attention pie?

    It’s already impossible to reach a subforum on my iPad (read: drop down menus are bad) so I’ll vote for less hierarchy, more indexing and personalization.

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