What do you think of the forum categories?

What do you think of the forum categories?

Nathan GesnerBusiness Member
Moderator
Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes

I'm asking this as a fellow forum user, not a moderator. About four months ago, someone within BiggerPockets split the Landlording & Rental Properties forum and created multiple subcategories. The image below shows what we currently have:

It seems more difficult to track down previous questions because a particular subject can now fit in one of several categories. Did John Q. ask about application screening in the main forum, the Tenant Screening forum, or the Landlord Problem Solving forum? Some of the problems I'm seeing:

  • There is a forum dedicated to Tenant Screening, but people still ask screening questions in the primary forum. In fact, screening questions can fit in Tenant Screening, Landlord Problem Solving, or Managing Your Property. To make matters even more confusing, the "Ultimate Guide To Tenant Screening" is still a sticky post in the primary forum!
  • What's the difference between Landlord Problem Solving and Managing Your Property? If I find an unauthorized occupant in my rental or the kitchen catches fire or a tenant wants to break their lease early, where do I post my question or search for answers? There are at least three categories that apply to each of these scenarios.
  • There are only 147 posts for Marketing Your Rental and 291 for Tenant Screening after four months. The general forum probably gets that many posts in one month on those same subjects.
  • The same questions are repeated over and over. That's an indication the information is not properly categorized and easily accessible. If we organized the forums based on what users are most often looking for, I think we could dramatically reduce the number of repeat posts.

If we have to break things out into sub-categories, we should be very specific in defining those categories to avoid cross-posting, simplify the user's ability to search past posts, and to help moderators maintain some semblance of order by moving discussions to the correct forums. An example:

  • General Landlording- Anything that doesn't fit into a sub-category
  • Property Management (Should I use a PM or self manage? What does a PM do? Why is my PM charging X? Why do all PMs suck?) This would include a very helpful sticky detailing how to screen a property manager, which is one of the most common requests.
  • Landlord Software and Applications (Which software should I use? How do I accept online payments?) This would include two sticky posts: one could be a simple guide on how to evaluate software, the other for user reviews
  • Tenant Screening (Screening software reviews or recommendations. What am I looking for in a credit report?  Which of these applicants would you choose?). This is an appropriate place to post the Ultimate Guide to Tenant Screening
  • Maintenance (who's responsible for this repair? How do I fix my leaking fridge? Should I add a second bathroom? How do I track maintenance? Where can I find a good handyman?)
  • Finances and Taxes (how to track, budgeting, is this expense tax deductible)

Final thought:

  • I don't like the Renters Discussion. It's the second most-used sub-category and is supposed to be for renters to ask questions about their Landlords. However, it seems the vast majority of discussion is actually from Landlords or Property Managers, not from renters. And why would Biggerpockets create a specific category for Renters when it's supposed to be for investors? That's like creating a forum for contractors. If a renter has a question, can't they ask it within our existing categories?

What do you think? Are the current categories working for you? Is it easier or more difficult with the current setup? Don't care? 

If you have any feedback, please share it here!

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Most Popular Reply

Chris MasonPro Member
Moderator
Lender · CA · Member since 2015 · 9k+ posts · 10k+ votes
5y

My $0.02:

There should be like 10 categories. Max. 

And hashtags would be great. 

See this reply in the discussion

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  • JD MartinBusiness Member
    Moderator
    Rock Star Extraordinaire · Northeast, TN · Member since 2015 · 10k+ posts · 16k+ votes
    5y

    Good post Nathan.

    My thoughts, in no particular order:

    1. I don't like having ridiculous numbers of forums. It dilutes the experience. That said, BP has become so big that it seems to fill up the existing forums pretty good.

    2. Since this is an investor's site geared towards RE, I'm not a big fan of forums that invite discussion outside that circle.

    3. I generally just work from "Newest Posts" these days and don't bother tracking down individual forums unless something has to be moved. It's easiest for me to keep track of what's going on that way.

    4. I am still a huge fan of the "hover description", where you put your pointer over the title of the post and the first 3 or 4 lines pop up to give you a preview of the post without opening it. Most every forum I am involved in these days (generally cars or guitars) have this feature. It's a huge time-saver especially when people don't make the post titles specific enough to know what it's about before opening it. If I can't figure out what it's about from the title these days I don't even open it.

    5. Are you sure you posted this in the right forum? :D

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  • Bjorn AhlbladPro Member
    Investor · Shelton, WA · Member since 2017 · 6k+ posts · 6k+ votes
    5y

    @Nathan GesnerWow! I never realized there were so many categories. Scales are falling from my eyes! Thanks.

  • Colleen F.Pro Member
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    5y

    If you have the renters discussion it should be titled something different like "problems with your landlord" or "just for Tenants questions".  On the rest I don't like a lot of subcategories. I would favor General landlording, Marketing and screening, Property Management and Maintenance.   I think these are categories where the questions often overlap. I don't use the categories as often now though. 

    • Peter TverdovBusiness Member
      Developer · New Brunswick, NJ · Member since 2015 · 1k+ posts · 2k+ votes
      5y

      Way too many sub forums on this site. If there are a few days or a weeks worth of new posts on page 1, it's probably not needed.

    • Investor · VA but NOT in real estate · Member since 2020 · 57 posts · 55 votes
      5y

      Beggars can't be choosers and I appreciate the forums.  That said, the forums are very difficult to navigate.  So let's say for example that I want to discuss landlord issues in Utah.  What forum is that in?  The general landlording, the landlord problem solving OR the Utah real estate forum?  

      It's very difficult to find information.  And while I get that BP needs to monetize the website,I think it's a bit silly to have the search engine as premium content.    

    • Nathan GesnerBusiness Member
      Moderator
      OP
      Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
      5y
      Originally posted by @Account Closed:

      It's very difficult to find information.  And while I get that BP needs to monetize the website,I think it's a bit silly to have the search engine as premium content.    

      Thanks for the feedback. Are you saying the search feature is only available to paid members? I did not know that.

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    • Property Manager · Lindenhurst, IL · Member since 2016 · 854 posts · 506 votes
      5y

      I didn't know there are so many categories. It seems like the problem I run into when I try to create categories for my rental expense or time tracking categories. I usually end up creating too many categories and end up confusing myself.

      This happens with other forums, too, but people should use the forum like a dictionary first. It seems like every few days people ask the same questions. Should I self-manage? Which software is the best to manage rentals? Do I need to set up LLC? By going back to the old topics, it'll reduce similar posts.

      Also, it'll be nice if we can choose multiple categories when we post, as some posts are about multiple categories. I see people posting the same question on multiple categories. 

    • Whitney HuttenPro Member
      Investor · Boulder, CO · Member since 2016 · 1k+ posts · 1k+ votes
      5y

      I agree... the categories have gotten so wieldy lately it's hard to navigate. I stick to my 2-3 that I like playing in and rarely adventure outside of there merely because I have no real idea on where to go!  

      Honestly, I would like to see the effort put into the search function so investors (especially new investors) can quickly search and find answers to questions that have already been answered... even if for the 100th time.  

    • Member since 2020 · 14 posts · 11 votes
      5y

      It’s difficult to navigate. The drop down menus are also finicky. I would prefer the more traditional forum layout that brings you to a new page with the main forums listed on one page, then you click them to enter and see the posts or the subcategories. 

    • Drew SygitBusiness Member
      Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
      5y

      We just go off keyword alerts, so not really using the forum menu.

      Do have a couple of suggestions though:

      1) Redundent Inquiries from Newbies: have you tried Google online help? They require you to enter what you want help with and then several matching articles pop up. If none of those address your inquiry, you can then enter your question to be answered. 
      -I think doing something similar would help newbies from repeating the same monotonous questions over and over and over...

      2) Building off #1 above, require forum posts to list a state, and possibly city, related to the investor question. We get tired of clicking on posts where we want to assist someone, only to find out it's about a state we know nothing about.

      3) If you use Gmail, you probably know Labels are way better than folders. You can assign multiple Labels to an email/calendar/etc. BP could offer something similar, but CAREFULLY. I can see some knucklehead clicking every label to get maximum attention. So, maybe keep it a premuim feature?

    • Tom GimerBusiness Member
      DMV · Member since 2017 · 3k+ posts · 3k+ votes
      5y

      Totally agree with @Drew Sygit... and have posted the same thing before. The laws governing real estate transactions are different (often significantly) from state to state. 

      Why a "help me analyze this" post can be made without reference to the property location is odd.

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    • Member since 2020 · 11 posts · 15 votes
      5y

      This site is a nightmare to navigate so I either don't bother, or I Google what I need with a site:biggerpockets.com in the query because browsing this forum is ridiculous. 

    • Investor · VA but NOT in real estate · Member since 2020 · 57 posts · 55 votes
      5y
      Originally posted by @Nathan Gesner:
      Originally posted by @Account Closed:

      It's very difficult to find information.  And while I get that BP needs to monetize the website,I think it's a bit silly to have the search engine as premium content.    

      Thanks for the feedback. Are you saying the search feature is only available to paid members? I did not know that.

       You can do a very simple search.  If you want to do keywords, forum, or date you need to have a premium account.  As others have noted you can skip that and just use google.   

    • Rental Property Investor · Douglas County, MO · Member since 2014 · 1k+ posts · 1k+ votes
      5y
      Originally posted by @Nathan Gesner:
      Originally posted by @Account Closed:

      It's very difficult to find information.  And while I get that BP needs to monetize the website,I think it's a bit silly to have the search engine as premium content.    

      Thanks for the feedback. Are you saying the search feature is only available to paid members? I did not know that.

      The search function is available to us peons, but not very useful. I have tried searching for a post that I remember reading, possibly even commented on, but just can't find it. We can't blame newcomers for asking the same questions that have been answered dozens of times when the search isn't user friendly.

      To answer the OP: I find the forum structure very confusing. I usually stick with the trending posts or those I am following. If I want to start a new thread, I always spend what seems to be an excessive amount of time deciding where to put it, and I'm never sure I've picked the right place.

    • Chris MasonPro Member
      Moderator
      Lender · CA · Member since 2015 · 9k+ posts · 10k+ votes
      5y

      My $0.02:

      There should be like 10 categories. Max. 

      And hashtags would be great. 

    • Real Estate Broker · Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH · Member since 2013 · 31k+ posts · 20k+ votes
      5y
      Originally posted by @Nathan Gesner:

      I'm asking this as a fellow forum user, not a moderator. About four months ago, someone within BiggerPockets split the Landlording & Rental Properties forum and created multiple subcategories. The image below shows what we currently have:

      It seems more difficult to track down previous questions because a particular subject can now fit in one of several categories. Did John Q. ask about application screening in the main forum, the Tenant Screening forum, or the Landlord Problem Solving forum? Some of the problems I'm seeing:

      • There is a forum dedicated to Tenant Screening, but people still ask screening questions in the primary forum. In fact, screening questions can fit in Tenant Screening, Landlord Problem Solving, or Managing Your Property. To make matters even more confusing, the "Ultimate Guide To Tenant Screening" is still a sticky post in the primary forum!
      • What's the difference between Landlord Problem Solving and Managing Your Property? If I find an unauthorized occupant in my rental or the kitchen catches fire or a tenant wants to break their lease early, where do I post my question or search for answers? There are at least three categories that apply to each of these scenarios.
      • There are only 147 posts for Marketing Your Rental and 291 for Tenant Screening after four months. The general forum probably gets that many posts in one month on those same subjects.
      • The same questions are repeated over and over. That's an indication the information is not properly categorized and easily accessible. If we organized the forums based on what users are most often looking for, I think we could dramatically reduce the number of repeat posts.

      If we have to break things out into sub-categories, we should be very specific in defining those categories to avoid cross-posting, simplify the user's ability to search past posts, and to help moderators maintain some semblance of order by moving discussions to the correct forums. An example:

      • General Landlording- Anything that doesn't fit into a sub-category
      • Property Management (Should I use a PM or self manage? What does a PM do? Why is my PM charging X? Why do all PMs suck?) This would include a very helpful sticky detailing how to screen a property manager, which is one of the most common requests.
      • Landlord Software and Applications (Which software should I use? How do I accept online payments?) This would include two sticky posts: one could be a simple guide on how to evaluate software, the other for user reviews
      • Tenant Screening (Screening software reviews or recommendations. What am I looking for in a credit report?  Which of these applicants would you choose?). This is an appropriate place to post the Ultimate Guide to Tenant Screening
      • Maintenance (who's responsible for this repair? How do I fix my leaking fridge? Should I add a second bathroom? How do I track maintenance? Where can I find a good handyman?)
      • Finances and Taxes (how to track, budgeting, is this expense tax deductible)

      Final thought:

      • I don't like the Renters Discussion. It's the second most-used sub-category and is supposed to be for renters to ask questions about their Landlords. However, it seems the vast majority of discussion is actually from Landlords or Property Managers, not from renters. And why would Biggerpockets create a specific category for Renters when it's supposed to be for investors? That's like creating a forum for contractors. If a renter has a question, can't they ask it within our existing categories?

      What do you think? Are the current categories working for you? Is it easier or more difficult with the current setup? Don't care? 

      If you have any feedback, please share it here!

       One forum about rental properties would seem to be the most efficient way to do it in my opinion. From there one forum about flipping, wholesaling, agents, contractors etc....

      The real issue is the search function. BP's search function has always been wonky.

    • Rental Property Investor · East Wenatchee, WA · Member since 2014 · 10k+ posts · 16k+ votes
      5y

      @Nathan Gesner Worthwhile discussion.

      I agree categories should be reduced and simplified.  A catch-all for specific topics I'd otherwise be interested in contributing to is Starting Out.  It's too vague and almost always would be better covered by a more relevant forum to their topic.     86 Starting Out!

      I'm all for streamlining it up.  The categories I'm most interested in like creative and personal finance are buried in the absolute black hole of the bottom anyway, but agree many choices should be gone. 

    • Rental Property Investor · Jersey City, NJ · Member since 2011 · 1k+ posts · 876 votes
      5y

      Agree with all there's too many categories, and the search sucks forcing people to ask the same questions again and again. I'd like to see an editable 'new posts' feature where I can choose which forums are included. I never look outside the Landlording forum and the moribund DIY because I'm not interested in dealmaking and financing at this point, which is much of the traffic. The DIY is sad, half the posts are people who don't bother to read the description and ask non renovation questions.

    • Rental Property Investor · Hudson County, NJ · Member since 2020 · 6 posts · 7 votes
      5y

      @James Wise I really like your idea about having one forum for rental properties, one for flipping, one for wholesaling, etc! I think that would make the forums slightly easier to navigate and help people find the information they need easier

    • Rental Property Investor · TN · Member since 2018 · 2k+ posts · 2k+ votes
      5y

      I do not use the subcategories very often because they seem pretty broken up and useless.  Also the pop up window with the subcategories is kind of moody.  I generally just use the newest posts when I have time to play in this playground.

      If they can be redone, and subcategories are needed under the main rental category, the less the better.  With what was originally posted, it is a step in the better direction to me, but could be rolled up a little more.  For example could the PM and software subcategories be merged together as management tools: PM/software?

    • Simon W.Business Member
      Real Estate Consultant · Lehigh Valley PA & New York City · Member since 2013 · 1k+ posts · 675 votes
      5y

      Honestly, The forum is very very difficult to navigate so I just set up my keywords and I barely create any post because I don't know where to put them. I also just go to Newest Posts.

      I have to agree the traditional forum layout is probably the best way. I hate that I have to hover my mouse to go into categories.

      I agree with everyone that is saying the Newbies posting the same topics over and over: What accounting software, what property management software, how do I wholesale, do I setup an LLC, I am new so I am looking for a mentor, and so on. Now, I just read something about a premium to search? I don't even keep up with the perks as I've been a member for 7 years and just kept a Plus for the last 5-6 years or so.

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    • Gloria C.Pro Member
      So Cal · Member since 2018 · 107 posts · 20 votes
      5y

      I echo all the comments about confusing and mind-boggling categories.  In a recent survey request I responded regarding this exact topic.  Something needs to be done to streamline - not add more categories!  Appreciate being able to comment on this.  

    • New to Real Estate · Los Angeles, CA · Member since 2020 · 39 posts · 14 votes
      5y

      I am glad someone made this discussion. I think the forums are definitely Not user friendly. As someone that uses various other forums a lot and computer savvy, the format of the subcategories should be different. All the subcategories should be visible on One page. Having to hover over each subcategory and then scrolling to find the sub-sub category is ridiculous. Why can't we just see all the forum categories written on one page, and that way we can have a "30,000" foot view of everything available on this website. 

    • New to Real Estate · Los Angeles, CA · Member since 2020 · 39 posts · 14 votes
      5y

      Having only recently started to use BiggerPockets I am surprised that the forum categories are not more user friendly given that this has been around for more than a decade. All the forum categories should be written on one page, so that we can easily switch between subcategories and have an idea of all the categories available. 

    • Real Estate Consultant · Member since 2020 · 80 posts · 102 votes
      5y

      Too many categories and a little more CRE would be great.

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