Investor · Madison, CT · Member since 2018 · 26 posts · 12 votes
My renter checked in on 7/25/22, and, according to my owner dashboard, VRBO owes me $9927. (total rent minus vrbo service fee) On 7/26 I received an email that my tax form wasn't filled out. I filled it out and still no payment. Their customer service is abysmal. They have "escalated" the situation to billing.
Does anyone have prior experience with this issue?
Rental Property Investor · Bow, NH · Member since 2016 · 216 posts · 185 votes
4y
@Jane Johanson
Yes this exact issue happened to me a year ago! No one could help me I called several times and several reps walked me through it to no avail. I ended up getting it resolved by googling the ceo of Expedia email and briefly explaining the situation amd asking for help. Within the hour someone from his staff called me and within a day it was fixed. I would reccomend that.
Investor · MD · Member since 2018 · 8 posts · 9 votes
4y
Hello Jane. I find that VRBO particularly can be slow to pay. My first payout definitely took a few days to receive (after guest checked out). Compared to Airbnb where I typically receive payment 24hours after guests check-in.
Thanks Zaneta! Good to know the difference between AirBnB and VRBO and I hope I dont have to wait to get paid till my tenants move out as they are there for 43 nights! Have a good day!
My first VRBO payout took 30 days to receive payment. After that, for a Saturday checkin I usually receive payment on Tuesday. I am pretty sure on there web site they tell hosts the first payout is around 30 days.
Investor · Madison, CT · Member since 2018 · 26 posts · 12 votes
4y
Thanks Kenneth. The website as far as I could see doesn't mention a 30 day payout. Nice cash flow management on their part. My tenant paid them in December, 2021.
Rental Property Investor · Phoenix, AZ and Rehoboth Beach DE · Member since 2019 · 1k+ posts · 1k+ votes
4y
@Jane JohansonYou can go to the details of that booking, scroll down to Payment Schedule, and in the fine print it will say when the funds will be deposited in your account.
Even though your guest paid a long time ago, their stay was recent. And if you're a new host, VRBO will pay slowly the first time because of that.
From the VRBO site:
Processing timeline
Your payouts are sent approximately one business day after your guest
checks in. Depending on your bank’s policies, the money will be
available in your bank account approximately five to seven business days
later. If you’re a new partner and your first booking is less than
30 days away, the payout is sent to your bank account approximately 30
days after the guest’s payment.
Payout date
In your account, the payout dates are available in the payments section
of the reservation. The payout summary report also provides an overview
of payout amounts after the commission and fees are deducted.
Rental Property Investor · Bow, NH · Member since 2016 · 216 posts · 185 votes
4y
@Jane Johanson
Yes this exact issue happened to me a year ago! No one could help me I called several times and several reps walked me through it to no avail. I ended up getting it resolved by googling the ceo of Expedia email and briefly explaining the situation amd asking for help. Within the hour someone from his staff called me and within a day it was fixed. I would reccomend that.
They are liars. They say there’s a computer glitch. They owe me 3000
Dollars for two guests. It’s been 11 Days and they just keep lying. I want my money. The website says I owe them money and I don’t. They are saying it will be fixed in 14 days. It’s been 11 already. I need my money. Terrible. I’m canceling next booking. Terrible. I will not let people stay from vrbo with no payout.
They are liars. They say there’s a computer glitch. They owe me 3000
Dollars for two guests. It’s been 11 Days and they just keep lying. I want my money. The website says I owe them money and I don’t. They are saying it will be fixed in 14 days. It’s been 11 already. I need my money. Terrible. I’m canceling next booking. Terrible. I will not let people stay from vrbo with no payout.
I am wondering if VRBO just doesn't have the money to pay on time. I see this from a thread started a year ago. I haven't been paid for the last 3 guests over 40+ days. I have had at least 4 support calls as well as chats. Nothing but excuses.
This isn't from a NEW listing. I have several listings. Premier Host. We have been on VRBO for about 20 months. Five different properties.
Web interface says I owe them a balance???? No cancellations, etc. and when I talked to somebody initially it was because I needed to update my tax forms?
Then with tax forms all updated I got an email saying the problem was BECAUSE I updated my tax forms I had to wait until they were verified.
Another email today says a computer glitch with their IRS interface is making it impossible to verify my tax forms. I pointed out that must mean NOBODY can update/validate tax forms. YES I was told and yes, thousands of hosts are currently not getting paid I was told.
I have two upcoming bookings with VRBO and like you wondering if I should just cancel and pull out of their system.
Frankly I don't want to be the guy stuck holding the bag if they can't pay their bills.
Giving people the runaround on this can't possibly inspire confidence.
Luckily VRBO is a small percentage of my overall bookings.
I have been waiting close to 2 months to be paid. I think it’s time to start legal action. They keep saying my information doesn’t match from IRS. I have edited at least 6 time. Pure incompetence of VRBO or fraud