Hi fellow STR hosts,

We’ve had several instances where our cleaning team has reported damages to furniture upon checking in, such as major scratches on the new dining table or chipped nightstands. When we request money from guests, most of the time we get the answer that the furniture was like that when they checked in. We’re wondering if there’s a good system available to capture evidence on guests who damaged the house.

What is a good system to prove that damages were made during their stay, not before they stayed? It seems that it’s not realistic to have cleaners take photos of everything after they clean so that we can have evidence to show the guests that these damages did not exist before they checked in.

Any inputs will be greatly appreciated!

Lee