Hostaway PMS Software

[Devon Moore]

Hi Everyone,

I explored switching from Hospitable to Hostaway PMS for my short-term rental. I decided to stick with Hospitable after the first onboarding call. In the first call they disconnected my old PMS before setting up any of the messaging, notifications to cleaners, or locks before the end of the call. The next call was not scheduled for about a week, so I was out of these automations that whole time. The solution from Hostaway was to wait for the next onboarding call and they would add some extra time, which was not helpful for about a week. 

If anyone decides to make a switch to Hostaway, just make sure they set up everything before disconnecting your Airbnb from your old PMS. 

There isn't a lot of information about comparing PMS providers, so just wanted to let anyone who is considering switching know my experience.

[Andrew Steffens]

Onboarding and offboarding PMS is one of the worst experiences I have had, and it only gets worse the larger you get :(