Does Booking.com still suck for hosts?

Question

I got so frustrated with Booking.com that I just flat out left the channel. Having to collect our own payments, terrible phone support (not unique to channel), worse email support. It's been a couple of years. We got a respectable number of bookings, but it wasn't enough to stay.

To those hosts that use it, has it gotten better? BTW, we use Hospitable & PriceLabs.

To those hosts that use it, has it gotten better?  BTW, we use Hospitable & PriceLabs.

Derek D. · Answer

Hey Matthew, we have always used Booking.com, as I feel having as many channels as possible (that don't add stress, of course) is always a great way to go.I know what you mean, though. At one point, years ago, our setup with them was a bit archaic, but it has gotten much better.  As @Andrew Steffens said, using a PMS that connects to them easily is key.  You can also select Payments By Booking, which means they collect the payment for you, so you don't need to deal with collecting funds or chargebacks.Good luck and I'd say it's worth a try!

Jeff Chisum · Answer

Following.  After hearing about someone having a good experience with guests it getting 30% of their bookings from the platform I signed up this week.

Gordon Gregory · Answer

I just started a booking.com account. Havent finished setting it up. Do you really have to collect your own payment?

Andrew Steffens · Answer

I think I am in the minority and never really had any issues with them.  I do have an integrated account so it flows well with my PMS and existing systems.  I do not get a ton of bookings but enough that I prefer to keep them around.