No good deed goes unpunished.

[John Underwood]

We had some guests for Spring Break.

The day before checkin they said they couldn't arrive until the next morning and asked for a discount. Short version is I asked if $100 discount sounded fair? They were happy with that. I now $100 is a lot of money to some people and it didn't hurt me. Better chance of a 5 start review too.

Then the day when they were supposed to check in they still owed over $400.

They hadn't gotten a paycheck on time and didn't use credit cards. They had already paid over $1000 so far.

So I either I say sorry you can't checkin till you paid everything and your out $1000 or I say just pay the rest when your paycheck makes it to your bank. I did the latter.

4 days later they paid and all is good.

Today they leave us the first 4 star review we have had in like 4 years. We have maybe 3 of these total and over 150 5 star reviews.

They said the walk to the dock was steep. Most lake houses with decent water are built higher than the lake bank.

Wow, some people.

[Patricia Andriolo-Bull]

You are kinder than me. This is a business and I stick to my policies. I also find that the people that ask for discounts or have any excuses (like I haven’t received a paycheck yet) are always the ones that are hard to please even when you go above and beyond. I’ve had a couple of those and that’s when I decided to stick to my policies. Also, I very clearly and early in my description outline that while we are beachfront, it is a long flat walk (10 mins) to the water’s edge. People always seem surprised!  Luckily a 4 star won’t make a difference with all your 5s.