Listing Sites - Where are my Bookings and what can I do?

Listing Sites - Where are my Bookings and what can I do?

Scottsdale, AZ · Member since 2016 · 8 posts · 6 votes

So we all know that as property managers we rely heavily on the major listings site. The problem is they know this too. With that a lot of change has occurred across these platforms with some people being able to capitalize on the changes and other owners suffering major downturn in bookings and inquiries.

So here are some facts:

Consumers turn to Google for everything, problem is 67.6% of all traffic on a given search goes to the top 5 organic search results, and another 5.59% to the remaining on the first page. That leave all other related items competing for that bottom roughly 27%. Why is this important? Well straight from the horses mouth at TripAdvisor that only about 10% of their listing receive as much as 75% of their traffic, while the other 90% of listings are fighting for that bottom 25% of traffic. These kind of stats remain true across the main 2 providers Expedia (HomeAway, VRBO, VacationRentals.com) and AirBnb. TripAdvisor although a top provider is not seen as competition from Expedia as the are partners and to Airbnb they tend to see them more for their origins in reviews. 

The problem we are all facing to get in to the top percentile with these providers is to basically pic on and become exclusive which is exactly what they want. Then you must play by their rules and succumb to their changes, demands and rate hikes or fear of losing total control of your clients and business.

What I am doing to escape from this and find success and bookings. 

1. Sync to a booking software Manually - Do not use BookingPal or other distribution software or built in integration's in your property management software as that opens you to a 1-3% cut of your business.  Who wants to pay that if you can avoid by just taking some time and doing it once manually with your providers. Syncing gets you credit for all off channel bookings and boosts your listing rating

2. Push reviews on all listing sites your property is listed. The goal is 21 or more. Statistics show this is the point where travelers credit your property as legitimate and you have a 3x better chance of booking

3. Get professional photos and make sure you have at least 20 or more images as good photos and a good quantity of them will increase your chances of booking 6x.

4. Diversify and try up and coming sites: One I am seeing more and more of and seems to be gaining ground is

https://www.tripz.com/ They have relatively low costs to sign up and no games. They let me link out to my site and give me direct contact with my guest without logging in or playing the HomeAway best match games. inquiries have been slow but its seems to be picking up and the travelers I do get are highly interested. Sites Tripz.com will help disrupt the market a bit and give us homeowner and managers more options. 

5. Build up your own webpage. Spend some time on SEO to get localize searches to provide results. As well as by search terms on an exact match for things that people search the most in your area when looking for a home. Broad match terms will spend your hard earned marketing dollars with no results

6. Get a call tracking system and run click to call campaigns. More than half of your guest are going to search for travel on their mobile device. Run campaigns to get them to call. Many campaigns of this nature can be ran only paying for calls.

7 Finally - pay attention to social media. It may not show direct conversions but I can assure you it helps influence travelers to book with you! Stay active and put out interesting images and content to inform your potential guest why to book with you.

Hope this helps others out there and would love feedback

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  • Real Estate Agent · Colorado | stan.store/JamesCarlson · Member since 2014 · 2k+ posts · 2k+ votes
    9y

    Hey @Kyle Gale. Interesting post and one with information I think a lot of people are thinking about right now. Thought I'd bring in @Michael Greenberg. He has a couple vacation rentals in Scottsdale, I believe, and he's interested in breaking free of the traditional platforms.

  • Investor · Las Vegas, NV · Member since 2015 · 273 posts · 217 votes
    9y

    I've had to diversify recently after an ongoing battle with VRBO andthese are great ideas. I set up a few facebook pages for now (until they start taking a fee) and have bought a few domains (ok 12) for the future that for now just forward to my facebook pages. The only thing I I don't want is call tracking I really don't need anymore calls a day, haha. 

  • Branson, MO · Member since 2015 · 145 posts · 96 votes
    9y

    Hi Kyle,

    I had made a post the other day about my observations for success in this industry and while I agree with many of your suggestions there is one I definitely don't and that is on the professional photographers. I honestly feel they do not convey accurate information as unfiltered unvarnished photos do and IMO, raw photos come across more "believable" to the travelers. Again, it is just my opinion but I wanted to mention that.

    The other thing was the listing sites. Funny you mention that because we have just rolled out a VRBO competitor that is 100% free. You can view it in my link. No gimmicks. More interested in building a base of clientele at this moment. If you never get a single booking, you only lost 30 minutes of time. We will grow the site organically over the coming years and who knows, maybe we will start to crack that top 5. (We are geo centric in our search results which should help)

    Have a good one, Mike

  • Investor · Denver, CO · Member since 2016 · 533 posts · 433 votes
    9y

    Thanks for the referral @James Carlson!  @Kyle Gale - Yes, I too am a VR owner in Scottsdale and share a similar philosophy as yours, e.g., I sum it up as listing site Independence.  Would welcome a conversation with you to explore further ideas we both have.  Thanks,

    Mike

  • Scottsdale, AZ · Member since 2016 · 8 posts · 6 votes
    9y

    @Michael Greenberg Sounds good to me. I have 20 luxury properties in Scottsdale. After this years VRMA conference I was appalled by every vendor in the room saying how cheap they were and that they only charge x% of your rentals. Everyone in the space wants a percent of your business so gaining true processes, marketing and technology you can control is vital to maintaining reasonable profit margins.

  • Investor · Denver, CO · Member since 2016 · 533 posts · 433 votes
    9y

    I couldn't agree more @Kyle Gale.  I just sent you a PM to connect and it has my phone number as well.  Let me know when you have a few minutes to connect.  I reside in Denver and just returned from AZ this morning.  I know a few other property owners/managers that are looking for solutions that share our sentiments.  

  • Investor · Denver, CO · Member since 2016 · 533 posts · 433 votes
    9y

    @Kyle Gale - I see your profile on LinkedIn - you are the co-founder of Tripz.com?  From your description above it appears that you were not affiliated with any particular booking/management solution.  I guess I'm a bit confused....  Mike

  • Scottsdale, AZ · Member since 2016 · 8 posts · 6 votes
    9y

    @Michael Kugler We all have our thoughts on images but statistics are hard to deny. Look at a hotel they spend more of their focus on the amenities and a single picture of the room you stay in as that rarely sells you to book. The same goes for vacation rentals. You want to focus highlighting what makes your property unique; is it the open living space, great pool, movie room, newly remodeled kitchen, you name it. However like hotels you do need to make sure you have a picture of every room but these pictures will not sell your listing.  I can personally tell you after bringing on a new property using sub-par photos I couldn't book it to save my life. A new set of pictures later and that home did over 60k in less than 3 months. 

    Just to show how important pics are look at the timeline of Airbnb. They could not produce growth until they went door to door to take quality photos. This was no mistake, pictures sell in travel.

  • Branson, MO · Member since 2015 · 145 posts · 96 votes
    9y

    Very cool! Thanks for sharing that. If nothing else, it was very informative.

    Have a good one, Mike

  • Investor · Las Vegas, NV · Member since 2015 · 273 posts · 217 votes
    9y

    @Michael Kugler I started with cell phone pics, moved to a DSLR and then just recently got a wide angle lens, and not only have the photos improved and inquiries increased but I've been able to take accurate pictures of spaces I couldn't have gotten before. I think it helps people understand layout and puts your property's best foot forward. As a traveler bad photos do have a tendency to put me off a place while good photos make me think the owner puts in a little more effort. 

  • Lender · Elk Grove, CA · Member since 2016 · 190 posts · 94 votes
    9y

    @Kyle Gale can elaborate on how to "Push reviews on all listing sites your property is listed?" How would I do this?

  • Scottsdale, AZ · Member since 2016 · 8 posts · 6 votes
    9y

    @Jake Knight i have done a few things to help boost reviews like offer additional services to a guest or discounts upon them posting a review. The reward can't be tied to only positive reviews but simply a review. I also have my team follow up with every rental and simply ask the question to have them review the property. However the best method I have found is to first ask if they are willing in a follow up phone call followed by an email that has a link to the listing where you would like the review posted along with a started sample of review write up to make it very simple for the guest to post the review. In my market I deal with CEO's, Athletes, and high ranking individuals so I am dealing with assistants and people that could generally care less about a review but if you make it easy you can make it happen.

  • Flipper/Rehabber · York, UK · Member since 2013 · 895 posts · 453 votes
    9y

    Sounds a lot like what Matt Landau teaches on his site http://www.vacationrentalmarketingblog.com/.  Listing sites are great until they're not and you have to deal with a sudden change.

  • Scottsdale, AZ · Member since 2016 · 8 posts · 6 votes
    9y

    @Micki M. Matt has a great blog for sure!

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