Evolve Vacation - RUN away!!!!!!

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Evolve Vacation - RUN away!!!!!!

Albert Ortiz
Member since 2021 · 1 post · 1 vote

Cons: 

Run as fast as you can from Evolve Vacation Rental. I have had a property listed for over 1 year and it has been nothing but trouble. I am an experience property owner. They claim to charge 10%. but in reality they have control of your nightly rates, using an algorithm that is way off to the market. In reality, I looked and asked my tenants what they were charge and it was above the rate I was collecting from the. I had to call several times to adjust the rates and was a hassle to hear back. It made me feel as I was doing something wrong.

Also, they claim to have $3k property insurance for breaks, etc... Good luck trying to submit the information and collecting the funds.

Customer Service is poor. You hope for someone to respond an email or answer the calls. I decided to take my business elsewhere.

Too much aggravation.

Positive: The money was in the account within days and their portal was easy to monitor.

1Reply
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Mark Miles
Rental Property Investor · Philadelphia, PA · Member since 2016 · 543 posts · 716 votes
5y
Originally posted by @Albert Ortiz:

Cons: 

Run as fast as you can from Evolve Vacation Rental. I have had a property listed for over 1 year and it has been nothing but trouble. I am an experience property owner. They claim to charge 10%. but in reality they have control of your nightly rates, using an algorithm that is way off to the market. In reality, I looked and asked my tenants what they were charge and it was above the rate I was collecting from the. I had to call several times to adjust the rates and was a hassle to hear back. It made me feel as I was doing something wrong.

Also, they claim to have $3k property insurance for breaks, etc... Good luck trying to submit the information and collecting the funds.

Customer Service is poor. You hope for someone to respond an email or answer the calls. I decided to take my business elsewhere.

Too much aggravation.

Positive: The money was in the account within days and their portal was easy to monitor.

 Sheesh, very sorry to hear that Albert.

I’ve got people offshore managing my properties at a very high quality for a fraction of the cost, something worth considering.

They handle everything themselves and rarely need to get me involved in anything, it is the perfect hands off low cost operation

https://www.biggerpockets.com/...

1Reply
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  • Mark Miles
    Rental Property Investor · Philadelphia, PA · Member since 2016 · 543 posts · 716 votes
    5y
    Originally posted by @Albert Ortiz:

    Cons: 

    Run as fast as you can from Evolve Vacation Rental. I have had a property listed for over 1 year and it has been nothing but trouble. I am an experience property owner. They claim to charge 10%. but in reality they have control of your nightly rates, using an algorithm that is way off to the market. In reality, I looked and asked my tenants what they were charge and it was above the rate I was collecting from the. I had to call several times to adjust the rates and was a hassle to hear back. It made me feel as I was doing something wrong.

    Also, they claim to have $3k property insurance for breaks, etc... Good luck trying to submit the information and collecting the funds.

    Customer Service is poor. You hope for someone to respond an email or answer the calls. I decided to take my business elsewhere.

    Too much aggravation.

    Positive: The money was in the account within days and their portal was easy to monitor.

     Sheesh, very sorry to hear that Albert.

    I’ve got people offshore managing my properties at a very high quality for a fraction of the cost, something worth considering.

    They handle everything themselves and rarely need to get me involved in anything, it is the perfect hands off low cost operation

    https://www.biggerpockets.com/...

    1Reply
  • John Mark Morelli
    Member since 2020 · 21 posts · 16 votes
    5y

    @Albert Ortiz, just to be clear, they're taking their 10% out of the rate they show you, and then your guests are paying above that rate not including local taxes / platform fees? Presumably meaning that Evolve takes more than 10% per stay?

    Also, can you give some examples of how rates differed from market? I've noticed AirBNB and VRBO are completely opposite when recommending nightly rates (AirBNB is 50% market rate, whereas VRBO is closer to what competitors are charging).

    Curious because I self-manage, but have entertained the idea of a low-cost manager in case life gets more complicated.

    0Reply
  • Sofia Sharkey
    Property Manager · Kansas City, MO · Member since 2018 · 280 posts · 221 votes
    5y

    I haven't heard great things about Evolve. It really makes all the difference when you find high quality and honest management. 

    1Reply
  • Justin Anderson
    Property Manager · Pigeon Forge · Member since 2016 · 199 posts · 208 votes
    5y

    I've taken over a couple of properties from Evolve recently and was able to raise rates at least 20% over what they had.  While the concept is fantastic, i think they're just too big to care about individual owners.

    0Reply
  • Kiersten McFague
    Homeowner · Member since 2020 · 15 posts · 2 votes
    5y

    Did any of you ever purchase a property from Evolve? Or just brought your own property to them for managing? 

    0Reply
  • Christopher Moloney
    Investor · San Francisco · Member since 2021 · 30 posts · 6 votes
    4y
    Quote from @Mark Miles:
    Originally posted by @Albert Ortiz:

    Cons: 

    Run as fast as you can from Evolve Vacation Rental. I have had a property listed for over 1 year and it has been nothing but trouble. I am an experience property owner. They claim to charge 10%. but in reality they have control of your nightly rates, using an algorithm that is way off to the market. In reality, I looked and asked my tenants what they were charge and it was above the rate I was collecting from the. I had to call several times to adjust the rates and was a hassle to hear back. It made me feel as I was doing something wrong.

    Also, they claim to have $3k property insurance for breaks, etc... Good luck trying to submit the information and collecting the funds.

    Customer Service is poor. You hope for someone to respond an email or answer the calls. I decided to take my business elsewhere.

    Too much aggravation.

    Positive: The money was in the account within days and their portal was easy to monitor.

     Sheesh, very sorry to hear that Albert.

    I’ve got people offshore managing my properties at a very high quality for a fraction of the cost, something worth considering.

    They handle everything themselves and rarely need to get me involved in anything, it is the perfect hands off low cost operation

    https://www.biggerpockets.com/...


     What is offshore managing exactly? 

    0Reply
  • Uyen Thi Truc Tran
    Rental Property Investor · Monterey, CA · Member since 2019 · 13 posts · 9 votes
    4y

    They introduced me to their cleaning partner Mary Ann in Columbus. I scheduled the cleaning with Mary Ann  before the photoshoot. The cleaning company didn't show up so the photoshoot was not taken. They still charge me the cancellation fee even though that was the cleaner' fault.  

    0Reply
  • Wesley Sharpton
    Brooklyn, NY · Member since 2015 · 6 posts · 5 votes
    3y

    I agree. I have worked with them for about 2 weeks and they have listed my place as having a kitchen and it doesn’t. The real problem with these companies is that own the listing and the reviews you get from them. I’m getting out early enough. I will own my listing and be able charge cohost and management without losing reviews. I’m so thankful I’m getting out early. Evolve is cut and paste communication and very basic marketing. Everything they offer you can learn from a YouTube video or management app. Keep your money, Reviews and ownership of listings! 

    0Reply
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