LinkedIn, Facebook, etc? Pros and cons?

Why setup a unique email, gmail has a cool feature you can give out a unique email. Say your email is propmgt@gmail.com propmgt+valencia@gmail.com goes to your main email So you could give them all a "unique" email without setting up tons of email boxes.

I am not friends with my tenants on FB. However if a tenant becomes late on rent the first thing I do is check their FB page. Most of them do not have their privacy settings set up, so you can see whatever they put out there even if you aren't friends with them. One time a tenant told me he was having financial problems and would be late with rent. I checked his FB page only to find that he was on vacation in Florida. He was promptly evicted. As for texting, I prefer it. It gives me a chance to be more thoughtful with my responses.

I set up a free gmail account for each building, 123mainst@gmail for example. It works great for my building in Boston where the tenants are mostly 20 -30 year old young professionals. I collect their email when they move in and i find they are more comfortable communicating via email. I also find they let me know about issues a lot faster, washer not working, light bulbs out in the common area etc.. ( we manage the building ourselves). This is my first post. I really enjoy this site.

As of now we don't, but I would love to connect with my tenants thru a Facebook Rent Payment App!

I'll look them up on facebook, but I don't friend them. I have a business relationship with my tenants, not a personal one. I don't want them to see everything on my facebook and I assume they feel the same way. I check what is public, but everyone is entitled to their privacy. As for texting, I prefer to text tenants than to call, that way I can look back at what each of us said.

I learn something new every time I'm here. :) I'll let my wife be the "other owner". As for social media... I'm only on LinkedIn with my current career in I.T. I feel that connecting with tenants through social media would be counter-productive to maintaining a business relationship. I can see it now...the tenant posts pictures of that wild party...ya know... the one that put those holes in the walls and busted out the patio door. I would be ok with email, but only in the form of reporting issues, not for spreading the latest virus alert and joke of the day.

This bit one of my tenants in the rear. I'm not that into facebook, etc. A couple years ago I discovered it and was "on" for a short time. My tenant, who was not to have any pets, posted a number of pic's of her "rescue dog". Needless to say, the ceiling came down on her.

I don't use FaceBook that much personally, and a tenant has never "friended" me there. I set up a dedicated business account that ideally would (if I cared) handle any tenant interactions. Yes on Linked in, because it is built to be a professional network. I run my business openly and ethically, so I'm not worried about anything. If they want to connect, great! Hopefully I'll end up giving them a good reference as tenants, and visa versa. I use Yelp. Not afraid there either. Not many review yet though. Tenants just can't be bothered... even when you go way above and beyond for them. Yes on Twitter (business account) but sometimes my political views get me in trouble on that front. I don't believe I should have to mask my opinions for fear of tenant dissatisfaction... but the customer is always right? Anyway, maybe I'll use an alter ego on twitter for the 2012 commentary... but for now, whatevs! Tenant communication is important. I like to keep it light, and let them know what I've been up to. See how things are going with them, etc. I feel an open dialog is key. Otherwise tenants will mistake niceness with weakness. We all know where that ends! The courthouse!! Mark

I don't. I am mostly known as just a property manager and want to keep it that way.

Text with a Google Voice #, it emails you all the texts and creates a great paper trail. I created a new FB account (First_Middle name) that I "friend" all my tenants with. It's nice to have a heads up on parties, employment, and occasional pictures of the apartment.

Do you connect with your tenants on Social Media?Do you connect with your tenants on Social Media?

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Do you connect with your tenants on Social Media?

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