Trying to switch property managers but existing one won't respond

[Drew Clayton]

I need advice on how to handle the transition my long-term rentals to a new property manager when my current one won't return calls, emails, or texts. 

After a year+ of unreliable management, I finally decided to switch to a new company. The current PM had delayed two months of rent payments with all kinds of excuses (that is when he did reply, which was rare). Per our signed agreement, I gave him 30 days notice of termination of his services via email and asked him to remit all outstanding payments and documentation (he hasn't delivered an owner's statement since June of '24) and assist with the transition to the new PM company.

He responded to one text a couple weeks ago when I asked for an update on the transition saying he hadn't received notice from me or heard from the new PM. The new PM has repeatedly tried to contact him with no response. He's also contacted the tenants with notice of management change, but they say they won't work with him without notice from the current PM to confirm it's legitimate. 

I only have the lease and contact info for one of my two properties. The PM never sent me the other, despite numerous promises to do so, so I don't know the name or contact info of that tenant. 

I'm an out-of-state owner. The properties are in Columbus, Ohio. 

The 30 days of notice ends on Feb 27. I need to get this existing company out of my life. 

Open to all suggestions.

[Remington Lyman]

Quote from @Drew Clayton:

I need advice on how to handle the transition my long-term rentals to a new property manager when my current one won't return calls, emails, or texts. 

After a year+ of unreliable management, I finally decided to switch to a new company. The current PM had delayed two months of rent payments with all kinds of excuses (that is when he did reply, which was rare). Per our signed agreement, I gave him 30 days notice of termination of his services via email and asked him to remit all outstanding payments and documentation (he hasn't delivered an owner's statement since June of '24) and assist with the transition to the new PM company.

He responded to one text a couple weeks ago when I asked for an update on the transition saying he hadn't received notice from me or heard from the new PM. The new PM has repeatedly tried to contact him with no response. He's also contacted the tenants with notice of management change, but they say they won't work with him without notice from the current PM to confirm it's legitimate. 

I only have the lease and contact info for one of my two properties. The PM never sent me the other, despite numerous promises to do so, so I don't know the name or contact info of that tenant. 

I'm an out-of-state owner. The properties are in Columbus, Ohio. 

The 30 days of notice ends on Feb 27. I need to get this existing company out of my life. 

Open to all suggestions.

Who is your property manager? I suggest sending a demand letter to the company and filing a complaint with the Ohio Division of Real Estate. 

I'm surprised that this is happening to you in Columbus, Ohio. I've never heard of a licensed Realtor practicing property management treating anyone this way in Columbus.