I Want to Be Aggressive With My Follow-Ups But I Need Direction

I Want to Be Aggressive With My Follow-Ups But I Need Direction

Jeff G.Pro Member
Investor · Wethersfield, CT · Member since 2013 · 371 posts · 191 votes

I've sent out my first major batch of mailers and I have no complaints about my response rate. Though, I do get a ton of hangups. I realize that the people who make it anywhere in this business are awesome with their follow-ups. Knowing this makes me want to be awesome with my follow-ups too. But, there are problems:

Problem One: This isn't my day job, it's my side job. I work a 50-80 hour weeks and then I come home and do this. I have a VA who runs my comps for me during the day, that helps a lot! When I get home I open up Podio, listen to the VM's and start calling people back. I triage, the people who leave voice mails get called back first. Hangups get VM's/texts as the night wears on.

Usually, at the end of the week there have been a about 5-10 hangups that I just wasn't able to call back because of day-job work load/wholesaler work load/sleep. I wish I could call all of my hangups back. I'm REALLY open to suggestions on how to follow-up with hangups in an automated way. What do the rest of you suggest?

Before anyone suggests it: no, I'm not going to quit my job. I love my day job. I'm wholesaling so that I can increase my income and start buying rentals as good deals come my way.

Problem Two: Okay, I've sent them a yellow letter. They've called in and.... well... they're just not a deal. They haven't told me to go pound sand or anything but they're not motivated to sell. This includes everyone I'm telephone tagging but never actually get to talk to directly or that calls in leaves a VM once and never ever responds to my return VM's/texts. What should I do now? Do I send another identical yellow letter? This seems wrong. Also, what about the "telephone tag" crowd? Do I respond differently to them?

Problem Three: Out of 720 mailers (give or take) I got about 80 calls, that's an ~11% response. All of them were pre-scrubbed for 50% equity or greater. Out of all of those calls, I've written ONE offer. I anticipate writing a second offer tomorrow. I'm clearly doing it wrong. To me that's just not acceptable.

In the case of that one offer letter I went to see a property and it was badly damaged by water and had lots of mold. I offered a low price point, he countered, I came up 5k from my low price point and then his realtor stopped calling me back. Soooo.... I sent a polite letter explaining why my number was as low as it was and then filled out a contract for my price point (complete with sign-here X and yellow highlighter) and invited him to have his realtor call me back. (She deserves her commission too. I'm not going to knowingly go behind a realtor's back.) Tomorrow isn't too different: it's a badly damaged mutifamily listed with a realtor. I expect to get it under contract at or near the price point I have in mind.

Wrapping it up

I talk to a lot of people and they just seem to want top dollar--which is their prerogative. But, two offers in 60 days (counting tomorrow) is pathetic and I know it! How can I do this differently? Do any of you send contracts with the figures filled out? Or, do you send a boilerplate offer letter? Any suggestions on how to get better at this? On balance, it looks like I'll get two deals out of this, eventually.

I have no intention of giving up. I realize that disappointment with myself and bumps along the road are all part of the learning process. I just expect more of myself. I've only just started and I'm falling in love with the industry. I'm not into doing things half-way. I really want to get good at this even with the constraints on my time. Any feedback is welcome.

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Investor · Jacksonville, FL · Member since 2013 · 205 posts · 161 votes
11y

@Jeff G.

In regards to problem one - hangups:  If they are mobile numbers you could try Slybroadcast 

http://www.slybroadcast.com

You can record one message and snet it to everyone at one. This service bypasses their ringer and goes straight to voicemail.  

It only works on mobile numbers and if you're not suure you can run them through Search Bug and sort them once you get the .csv file back. It's a $5.00 minimum but you can search something like 1,000 numbers for that price.

http://www.searchbug.com/api/identify-phone-number...

I developed this strategy on my own for FSBO's and it save a lot of time!

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  • Investor · Waianae, HI · Member since 2014 · 107 posts · 42 votes
    11y

    Hello

    It sounds like your working hard and I hope some deals go your way. I'm a buy & hold investor so I don't have any info on your mailer but I have found people that work as hard as you do will do great in the long run.

    Tommy

  • Yvon N.Pro Member
    Homeowner · Pomfret Center, CT · Member since 2015 · 58 posts · 30 votes
    11y

    These are merely suggestions , since i having started working it per say. 

    re: the hang ups unless you want to call and directly say something like " I see i've missed your call do you have a house to sell" i would simply send another letter and maybe an experienced wholesaler can chime in here but I don't think you should send the same letter.

    As for the problem of not closing i guess you can chalk it up to learn curve. it's a numbers game (or so i'm told) so keep trucking

  • Investor · Jacksonville, FL · Member since 2013 · 205 posts · 161 votes
    11y

    @Jeff G.

    In regards to problem one - hangups:  If they are mobile numbers you could try Slybroadcast 

    http://www.slybroadcast.com

    You can record one message and snet it to everyone at one. This service bypasses their ringer and goes straight to voicemail.  

    It only works on mobile numbers and if you're not suure you can run them through Search Bug and sort them once you get the .csv file back. It's a $5.00 minimum but you can search something like 1,000 numbers for that price.

    http://www.searchbug.com/api/identify-phone-number...

    I developed this strategy on my own for FSBO's and it save a lot of time!

  • Jeff G.Pro Member
    OP
    Investor · Wethersfield, CT · Member since 2013 · 371 posts · 191 votes
    11y

    @Tim Herndon thanks for the tip!

    I'd considered Slybroadcast as a way to follow up. But I wasn't sure how to accurately scrub my list of land-line calls--something I get a fair number of when I mail to 100% equity owners. You just solved that problem, thanks.

    Do you have any recommendations for a VM script that converts well? How often do you personally send VM blasts? 

  • Investor · Jacksonville, FL · Member since 2013 · 205 posts · 161 votes
    11y

    @Jeff G.

    Good question. I just keep it simple. For Example: " I saw you had a property for sale onlne. If it's still available and you are negotiable on price please call xxx-xxx-xxxx." This weeds out most of the retail buyers and also indentifies if they are somewhat motivated.

    I use a "local" analytic tracking number and the calls are recorded and forwarded to a voicemail I have set up for this. You will get a lot of calls and the last thing you want to do is spend all of your time on the phone. I do this twice per week!

  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    11y

    @Jeff G.

      80 calls with 780 letters that is unreal.. are you marketing to low value assets in tough areas ? I Know when letter campaigns say go out in the hood in Memphis you get those kind of responses as the owners are dying to get ride of problem properties.

    with that kind of response this becomes simply a numbers game.. I doubt your doing anything wrong other than you can't answer live.. I am a big proponent of answering live. if I am going to take all the time and trouble to do this I don't want to waste leads I bet there is a deal or two in the hang ups and if you caught it live you would have wrote it up.

    you may on your letter give times to call the number.. so you put on there please call me at 5 to 8pm EST so we can talk live and in person etc etc. people like direction.

    I would say if you close 1 to 2 deals per thousands letters mailed out your doing a great job. and I doubt the success rate is much better than that ... Maybe in some markets .

  • Jeff G.Pro Member
    OP
    Investor · Wethersfield, CT · Member since 2013 · 371 posts · 191 votes
    11y

    I think answering live is great. But, as a concession to reality it just isn't possible in my case. You're right, my response rate is excellent as a percentage of my mailers. I keep my volume low and spread out over a month to ensure that I have a reasonable chance of returning all of my calls.

    Sure, I could open up the throttle and send out 3000 mailers and have them hit in about 10 days. But, I'd never be able to process all the leads, even with VA assistance. I'm going to increase the size of my mailers a bit. As you can see I'm just trying to achieve an equilibrium with all of my other responsibilities.

    My goal is 1 deal per month on average.

  • Jeff G.Pro Member
    OP
    Investor · Wethersfield, CT · Member since 2013 · 371 posts · 191 votes
    11y

    @Yvon N.

     I often do call the hangups back, as best I can. Often I'm simply ignored. Though, I have noticed a higher response rate to text messages than to call backs.

    Speaking of, is there something like sly for mass texting?

  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    11y

    @Jeff G.

      text is taking over for live voice I personally don't like it but I am an old dog

    I am sure you will hit your one a month with those response rates.. then you will get busy trying to rehab or remarket them and it will be a lot of work.. but I am sure you will enjoy it.

  • Mike T.Pro Member
    Investor · Tampa, FL · Member since 2012 · 94 posts · 26 votes
    11y

    What is the goal of your yellow letter?  Is it to generate a phone call or draw out motivation?  I mailed out over 6000 yellow letters last year.  I didn't close a deal.  I had a huge percentage call me back.  But they were tire kickers.  The real goal of the yellow letter is to get the phone to ring and that is when your job begins.  I didn't do a good enough job pulling out motivation on the phone.

    I now prefer to send post cards with a message that qualifies more leads.  I get far less calls but they are motivated.  I started to hate calling all of those yellow letter voicemails that had a house that would sell for retail at 100k and they wanted 150k! (To be fair I did send them a letter saying I wanted to buy their house).  Good Luck

  • Realtor · Celebration, FL · Member since 2013 · 109 posts · 34 votes
    11y

    @Jeff G.

    Have you considered hiring an answering service?  That way the call center can take down all of your required information.  Then you only need to call back the sellers that seem like there could be a potential deal.  

    Yes, it is an added expense, but it will save you a lot of time and stress...

  • Real Estate Broker · Northern, NJ · Member since 2014 · 97 posts · 15 votes
    11y

    Using a live answering service might aid in capturing vital details initially.  It might be worth the investment in leveraging your time.   Perhaps it could help in generating more leads to pursue.

    Best regards

  • Jeff G.Pro Member
    OP
    Investor · Wethersfield, CT · Member since 2013 · 371 posts · 191 votes
    11y

    @Mike T. my goal is to draw out motivated sellers. Just by dropping anyone with less than 50% equity (as best I can) eliminates a ton of tire kickers. I used to mail directly to absentee owners without pre-scrubbing for equity percentage. Mistake. Are you scrubbing for equity too? I just filter for it on List Source. If I'm building the list some other way (e..g, I'm driving for dollars) I look it up in public records to see if the last sale date is 15 years or more in the past. If it's not, it's unlikely to be a good wholesale deal and I drop it.

    @Rhonda E.--yes--I've tried live answering services in the past. It did well, but not so much better than my current methods as to justify the cost.

    • I still go hang-ups. The voice mail service would forward me an mail: "hangup [telephone number]."
    • I'd get people who didn't "get" the idea of an answering service and try to strong-arm the call taker into contacting me directly.
    • People would hang up, call back, hang up, and then leave nasty messages to the effect of "I've tried to reach Jeff several times but he hasn't returned my call." Well, yeah, Jeff isn't psychic.
    • In the end it was substantially more expensive than having a direct voice mail drop.
    • In the future (e.g., when it's more than just me) I'll probably go to a hybrid approach of direct to a human during the day with an answering service for overflow/after hours.

    It WAS nice to know that every call was being taken by a human. The service I used was Pat Live. I highly recommend them as a live answering service.

  • Investor · Riverside, CA · Member since 2015 · 185 posts · 27 votes
    11y

    hm, to deal with problem #1 .. ask a friend to help you out!

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