Skip to content
Two investors reviewing resources on a laptop

Get industry-leading resources — for free

Unlock resources for every investing strategy and stage with a free account.

By continuing, you agree to BiggerPockets LLC's Terms of Use and Privacy Policy

Followed Discussions Followed Categories Followed People Followed Locations
Short-Term & Vacation Rental Discussions
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

User Stats

9
Posts
6
Votes
Liam Miner
6
Votes |
9
Posts

Preparing to launch first remote STR — 3 quick questions for experienced hosts

Liam Miner
Posted

Hi everyone,

I'm looking to learn more about the challenges that STR owners face - I don't have a property yet and I want to learn about how I can serve and get involved in this industry before I do have one.

If you have a minute, I’d value input from current hosts on three specific points:

  1. What was your biggest unexpected operational expense in year one?
  2. How do you handle reliable turnover/cleaning management from a distance?
  3. If you were starting over today, what tool or software would you set up on Day 1?

Appreciate any insights from your experience!

Thanks very much.

Most Popular Reply

User Stats

35
Posts
18
Votes
Ashley B.
  • Specialist
  • Washington, DC
18
Votes |
35
Posts
Ashley B.
  • Specialist
  • Washington, DC
Replied

Hi Liam,

I rent a few properties short-term myself (mine's in Italy and France), and I'm a legal and conflict resolution consultant where I work with property owners and STR hosts navigating disputes, contracts, and vendor/guest conflict. So I can add a perspective to your list that experienced hosts sometimes only learn the hard way myself included.

1. Biggest unexpected expense : From my personal experience and for hosts I work with it's not the big-ticket stuff. It's the ongoing operational drag: pest control, unplanned maintenance/repairs between guests, and restocking supplies that add up faster than expected. Insurance is another one people underestimate, since standard homeowner's policies often don't cover STR use, so you need a specific STR policy.

2. Remote turnover/cleaning: Don't try to manage it yourself remotely if your rental will be far away. Build a reliable local team (cleaner + a local point-of-contact who can physically check the property) and use a shared calendar/scheduling tool so cleaning is automatically triggered by checkout, not manually coordinated every time.

3. Tool/software I'd set up Day 1: Most experienced hosts use a property management tool like Hostaway, Hospitable, etc. that syncs to your calendar, automates guest messaging, and coordinates cleaning  rather than trying to run everything manually through a platforms app alone.

One thing I'd add beyond those three, since it's easy to miss when you're focused on the operational side: build in a plan or hire a consultant or firm for conflict before you need one. If you plan on listing your property on a booking site or platform you will quickly learn that they don't really have an experienced conflict/de-escalation team and many platforms are guest favored over the host. A guest dispute, a local regulation issue, or a falling-out with whoever's managing things on the ground. That's the cost that doesn't show up in a spreadsheet until it happens, and it can impact your host score, reviews and income. I actually work with property owners on exactly that side of things now, separate from the operational stuff.

Good luck! happy to answer anything further as you get closer.

  • Ashley B.
business profile image
A. Blanc International

Loading replies...