Struggling with lack of transparency from property managers, is this the industry standard?

I have recently hired new property management companies for my short term rentals, Avari in Navarre, Florida, and another firm in OKC, but I am already deeply unhappy with both.

Having self managed my properties for almost a year, I have a solid understanding of how things work. I am finding the lack of transparency completely unacceptable. I am not able to see the booking gross, the total fees, or how the net payout is calculated. Both companies are telling me their software does not allow for this level of reporting.

To me, this feels like a major red flag as it makes it impossible to verify the financial performance of my own assets. I am honestly at the point where I am ready to let both of them go.

I am looking for some community wisdom here:

1.Am I right to be this concerned, or is this normal for these types of management companies?

I feel quite discouraged and would appreciate any advice from those who have navigated these transitions before.