Whats everyones thoughts on the new Airbnb policies?

Whats everyones thoughts on the new Airbnb policies?

Blake Anthony CarterBusiness Member
Real Estate Agent · Austin, TX · Member since 2020 · 102 posts · 50 votes

Airbnb just announced some pretty significant policy changes, and naturally, hosts are losing their minds. Starting November 20, they're restricting rental agreements, guest ID collection, fines for rule violations, and certain checkout requirements. This also comes right after the shift to a 15.5% host-paid service fee for software connected hosts.

I own short term rentals, and my company manages around 100 properties, so I definitely understand the frustration. But I also think some hosts are missing the bigger picture.

First, I actually agree with Airbnb on a lot of the cleaning changes. If someone is paying thousands of dollars for a vacation rental, plus a cleaning fee, why should they have to spend their last morning stripping beds, starting laundry, and completing a chore list? There's a difference between respecting someone's property and being expected to help operate their cleaning business. If your turnovers depend on guests doing half the work, that's probably an operational issue you need to address.

Where I have bigger concerns is with restrictions on rental agreements, guest verification, and rule enforcement. We're not just talking about spare bedrooms anymore. Investors are purchasing million dollar properties with expensive amenities, accommodating 20+ guests, and taking on substantial financial risk. I don't think it's unreasonable for those owners to want additional protections beyond what Airbnb provides.

But I think these changes are part of something bigger. Airbnb is increasingly trying to deliver a hotel like experience. More consistency, fewer surprises, and less friction for guests. From a business perspective, that makes complete sense. The trade off is that operators lose more control over how they run their properties.

And that's really my biggest takeaway. Airbnb is not your business. It's a distribution channel for your business. If your entire operation depends on one platform maintaining the same policies, fees, and algorithms forever, that's a pretty significant vulnerability.

I actually think a lot of these changes will be good for the industry long term. We've needed higher hospitality standards for a while, and not every inconvenience to a host is necessarily a bad thing for the business. But I also think Airbnb needs to recognize that privately owned vacation rentals have different risks and operational needs than hotel rooms.

Ultimately, I don't think these changes are going to kill STR investing. They'll just require operators to adapt, which is something we've had to do repeatedly in this industry anyway.

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Dan H.Pro Member
Investor · Poway, CA · Member since 2015 · 7k+ posts · 8k+ votes
8h

>There's a difference between respecting someone's property and being expected to help operate their cleaning business. If your turnovers depend on guests doing half the work, that's probably an operational issue you need to address.

I do not agree. Let the market dictate expectations. Especially problematic is if guests cannot be required to start dishwasher (the rule says cannot be made to wash and put away dishes, it is not clear if you can require guest to wash dishes (start the dishwasher). If guest does not want to start dishwasher, they should book from a host that does not require starting the dish washer. If all hosts require starting the dishwasher, then if the guest wants to stay in that market they need to start the dishwasher. Simple.

We expect the dishwasher to blast and sanitize. The cycle takes 2:40 minutes. There is a shortage of cleaners on certain days so cleaners may need to clean 3 units in the guest turnover period. If guest checkout is 11 and check in is at 4, that is 5 hours or at most 2 dishwasher cycles. No matter how big the cleaning crew, the dishes will not be clean until 2:40 after starting the dishwasher. In some markets this policy may limit same day turns or raiding cleaning fees to make it worth it for people to drive longer distance to clean.

I will be fine as I pay above market rate for cleaners (if including the bonus). So I will always get cleaners to support my turns, but it can result in either fewer same day turns or higher cleaner fees.

Also the term “requests” seems likely to apply to what I would consider requirements. Request implies no need to do it. Are the rules limited to number of guests and lock up? What about no smoking, no pets, no parties, etc? Are they requests? That is how the notice read to me, but I question my interpretation. Curious how others interpreted it.

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  • Member since 2021 · 2 posts · 0 votes
    16h

    I Airbnb the other side of my duplex… and honestly I think I like it

  • Cambridge, MA · Member since 2015 · 652 posts · 736 votes
    15h

    re: We've needed higher hospitality standards for a while

    Bingo.

    We are in the hospitality industry and hosts need to act like it, even when we are talking about a spare bedroom.

  • Andrew SteffensBusiness Member
    Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
    14h

    As a property owner, PM company owner, and agent I agree with your thoughts 100%

    The cleaning stuff Im totally fine with but the other restrictions are crossing a line.

  • Collin HaysBusiness Member
    Property Manager · Gatlinburg, TN · Member since 2020 · 3k+ posts · 4k+ votes
    13h

    We all have a boss now.

  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    10h

    I have a small list which no guest has ever balked at.

    Gather up all the towels and place them in the nearest tub, load and run the dishwasher, gather up all the trash and place in the cans outside.

    That is pretty much it. I am keeping those asks.

  • Dan H.Pro Member
    Investor · Poway, CA · Member since 2015 · 7k+ posts · 8k+ votes
    8h

    >There's a difference between respecting someone's property and being expected to help operate their cleaning business. If your turnovers depend on guests doing half the work, that's probably an operational issue you need to address.

    I do not agree. Let the market dictate expectations. Especially problematic is if guests cannot be required to start dishwasher (the rule says cannot be made to wash and put away dishes, it is not clear if you can require guest to wash dishes (start the dishwasher). If guest does not want to start dishwasher, they should book from a host that does not require starting the dish washer. If all hosts require starting the dishwasher, then if the guest wants to stay in that market they need to start the dishwasher. Simple.

    We expect the dishwasher to blast and sanitize. The cycle takes 2:40 minutes. There is a shortage of cleaners on certain days so cleaners may need to clean 3 units in the guest turnover period. If guest checkout is 11 and check in is at 4, that is 5 hours or at most 2 dishwasher cycles. No matter how big the cleaning crew, the dishes will not be clean until 2:40 after starting the dishwasher. In some markets this policy may limit same day turns or raiding cleaning fees to make it worth it for people to drive longer distance to clean.

    I will be fine as I pay above market rate for cleaners (if including the bonus). So I will always get cleaners to support my turns, but it can result in either fewer same day turns or higher cleaner fees.

    Also the term “requests” seems likely to apply to what I would consider requirements. Request implies no need to do it. Are the rules limited to number of guests and lock up? What about no smoking, no pets, no parties, etc? Are they requests? That is how the notice read to me, but I question my interpretation. Curious how others interpreted it.

  • Ryan MoyerBusiness Member
    Property Manager · Orlando Kissimmee Davenport Salt Lake City, Park City · Member since 2019 · 996 posts · 1k+ votes
    8h

    I mean, they are honestly straight trash, but hosts are patsies and 2 weeks from now they'll have just rolled over and accepted it as with the last 10 major changes.

    And next quarter it will be something even worse.

    Any operator worth a lick isn't spending every spare moment they have right now figuring out how to reduce their reliance on Airbnb.

    I went hardcore into that about 8 months ago, but have been slacking lately. This rejuvenated me. This has been the best 8 hours I've spent pushing hard on my direct site (currently about 25% of my bookings, 38% of revenue) to make real substantial improvements.

    Cosmic Vacations4.9174 Reviews
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